I think they should provide some kind of fridge option. Whether it be one per floor or something.
Of particular dislike was what I consider as an unreasonable adherence to rules. Id traveled across the country, having been in a city where there was a huge amount of substance dependent people within a stones throw of the bus station and en route to hotel, where they could have advised a cab, but didnt, to my discomfort, and then with only a nights stay, at this place, were adamant that there was no way they could meet me halfway in getting a couple of euros for the lockers! Which I was happy to reimburse. Bearing in mind Id stuck it out and stayed for three nights, in another of their branches in Hamburg, where I didnt feel safe to experience my original itinerary, which I explained to a junior staff, upon my arrival, but the unmovable manager who I felt was disrespectful, as there was quite a queue, so I expressed my own opinion of his decision, which I thought was disproportionately unyielding.
On another point, I dont feel the actual location is an accurate reflection of the Google directions, and I noticed someone else (came into hotel) and was looking for their hotel saying it was confusing.
Id gotten a quote from a member of staff, who called the cab station and got a quote for just over 6 so wasnt looking to meet the amount finally requested, though did concede to an Art piece to keep things nice, which Id better get on to but I think its worth getting a cab, if you can stretch or at least a proper map!
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