Poor cleaning, details included with what I liked, above.
The food in the hotel was AWFUL. I ate there on my first night - the buffet was laid out for a group. It looked well presented, but it was tasteless. Food which was supposed to be hot was gone cold; the microwave which was readily available suggested that this was normal practice. Frankly, it looked like foid purchased from Aldi or Lidl, tins opened & food hurriedly laid out. Breakfast was equally horrible & 14.
Evening time was buffet time (20) - strictly opening at 19:30. If you dared approach the dining area before this sacred hour, you were aggressively told "no buffet before 7.30!". There were a number of groups in the hotel on various nights during the 8 nights I spent there, so this is obviously what the dining area staff are used to, but they need to be trained to be a LOT more mannerly to guests.
The bar staff were helpful, but double jobbing in the food area & under a lot of pressure.
There was a power failure one evening, after dark. I had been asleep & woke to find there as no electricity. As the room keys are electronic, I looked out to the corridor, where there was light. Suspecting that the issue might be confined to my room, I went to reception. The receptionist was doing a great "Manuel" impression. She was wildly gesticulating & kept defensively repeating that it wasn't the fault of the hotel, that the maintenance man had been called. Another staff member added that this happens when there's rain! Meanwhile, from the floor beneath I could hear significant hammering & banging!
A young couple who had just checked in couldn't gain access to their room. They were told they'd just have to wait & try again!! There was no asking them to have a complimentary drink in the bar while they were being inconvenienced. Again, poor staff training & poor management.
Rooms need coffee & tea making facilities.
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