I was disappointed in the quality of food at some of the restaurants. The breakfast and dinner at Roots Coastal Kitchen was AWFUL. No seasoning at all on anything and we ordered multiple different things. The breakfast was also lacking flavor. We ended up going to the 5 O' Clock Somewhere bar almost every night we stayed in because they had better food than any of the other restaurants on site. A pool bar shouldn't have a better burger than your high end restaurant.
The pools would hire a DJ from 12pm to 5PM most days and the music played was awful (and not local?) and it was so loud that it actually hurt my ear drums. We could hear the music from the beach and both of the other pools, which was frustrating if you like to hear the ocean or read. I asked other guests around the pools if they liked the music and ALL of them said no, it was not enjoyable. The staff agreed and said they had no control over it. You couldn't go anywhere to escape the noise.
The bar inside the lobby also was blasting disco music so loud you couldn't even speak to the concierge.
One of the golf courses was poorly maintained, and the rental golf clubs were from 1752.
The staff didn't always feel friendly.
Elevator went out of service while we were there.
Beaches were closed at 5pm but after we were informed it's because of the sea turtle nests, we were okay with it.
Did not like bathroom setup.
I had issues with the guests in the unit above me making a lot of noise and I did not feel concierge did anything about it.
Overpriced.
Just in general, this resort is listed as one of the best resorts on the island by many sites. I would not agree. Many things were more convenient (everything was inside so you didn't have to walk in the heat just to get to the lobby. There were no wave breakers so you actually swam in real ocean waves), but I did not feel this resort lived up to the reputation. Not sure yet if we will come back.
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