Mermaid Waters Hotel by Nightcap Plus, Gold Coast

This property has been featured in "47 Best Hotels in Gold Coast ".

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Room Types Available

Family Studio

Max 4 Adults

4 Photos available

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This room has 1 king-sized bed and 2 single-sized beds. There is a bathroom with a bath and a shower. The room has a desk, flat-screen TV, refrigerator and a kettle.Maximum occupancy is 4, including children and infants.Please note that there is no capacity for additional beds.Guests enjoy one-time beverage for room occupancy.

Family Studio with Spa Bath

Max 4 Adults

2 Photos available

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This room includes a bathroom with a spa bath. It also includes 2 king-sized beds, a desk, flat-screen TV, refrigerator and a kettle.Maximum occupancy is 4, including children and infants.Please note that there is no capacity for additional beds.Guests enjoy one-time beverage for room occupancy.

King Studio

Max 2 Adults

3 Photos available

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This refurbished room includes a refrigerator and a kettle. It also includes a king-sized bed and a bathroom with a shower and a bath.Maximum occupancy is 2 adults.Guests enjoy one-time beverage for room occupancy.

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About This Property

Mermaid Waters is conveniently situated in a secluded location, just 1 km from the beachfront and close to Jupiters Casino and the Gold Coast Convention and Exhibition Centre. Free WiFi is provided.T (Read More)he Mermaid Waters Hotel by Nightcap Plus has been partially refurbished. The hotel has an elegance and grandeur that extends to the rooms which have been refurbished to a high standard. Many overlook either the sparkling pool or the lush tropical garden. There is a communal coin-operated guest laundry.Multi-functional rooms cater fully for all business and social occasions, each of three rooms accommodating a capacity of more than 200 people. Free, secure car parking is also available. After sightseeing or when taking a break from work, enjoy the tasty international flavours of food served at the Mermaid Waters restaurant, or sip a cocktail in impressive surroundings. Breakfast is available every day of the week in the restaurant.

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Guest Ratings For This Property

8.4

Based on 4423 Reviews

100% verified reviews

Comfort

8.85

Cleanliness

8.86

Value For Money

8.63

Facilities

8.62

Guest Reviews

Joanne

family with young children

8.0

Very good

Nice and quiet hotel, great pool, good restaurant and bar on site

Good restaurant and bar on site

Published on 04 Jan 2024

Steph

group

1.0

Bad

Unfortunately we wont be returning.

The location.

The daytime reception were rude. Our rooms air conditioner leaked so there was a constant dripping if we wanted to use it as well as it soaking into the carpet in which we kept accidentally stepping on. I had to ask for new towels 4 times as they were not replaced even though we left them on the floor. Each time we went to the pool there was no towels. We had to dispose of our own rubbish as it wasnt collected. We did not have access to room service for our room. There was no QR code, I asked reception and was pointed to the bistro, I asked the bistro and was told theirs nothing they can do. Id have to order downstairs, which defeats the purpose of room service. This shouldnt be a guarantee of yours if you cannot commit.

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Published on 04 Jan 2024

Xiao

young couple

7.0

Good

Some staff are rude and offensive, especially an asian woman who was renewing cutlery in the breakfast cafe on 1st Jan.

Published on 04 Jan 2024

Annette

group

8.0

Very good

Lovely place lovely brekky lovely pool

Comfortable beds!!

Shower pressure.none

Published on 04 Jan 2024

Kavita

group

3.0

Poor

Decent stay, not worth the money. Should be a motel.

The room and beds. The room was lovely. Room service staff did a great job.

The service. The lifts werent working, none of the phones,in any rooms, were working and to call the reception you'd have to go down to see them, each time. Staff lied about this too. The staff was rude. The breakfast staff was rude, breakfast buffet refused to be refilled even if you reached in time. The plates were always dirty. Staff assistance was neglible for anything, they didn't even know the nearest car rentals etc. There are no bustops near the hotel and nothing, not even a convinience store was walking distance.

Published on 04 Jan 2024