Crowne Plaza Surfers Paradise, an IHG Hotel, Surfers Paradise

About Crowne Plaza Surfers Paradise, an IHG Hotel

Hotel Crowne Plaza Surfers Paradise, an IHG Hotel, is located in Surfers Paradise. The hotel offers a range of amenities including parking, a restaurant, bar, fitness centre, garden, laundry and dry cleaning services, family rooms, a lift, safety deposit box, valet parking, hot tub, luggage storage, outdoor pool, and daily housekeeping. They also have a fence around the pool for safety. Their spacious rooms provide excellent service and our on-site restaurants offer reasonably priced options. It is conveniently located near the beach and has flags nearby for swimming. The staff is dedicated to providing a great experience and catering to your needs.

Top Facilities

parking

bar

See All Facilities

Check Room Options And Availability

Search best deals and room options for your dates

Check Availability

Premium King Room with Ocean View

Max 2 Adults

View Deal

Located on the 10th - 22nd floors and featuring ocean, city and hinterland views, this spacious light filled room includes a separate bath and shower, work station, sofa bed and furnished private balcony. Free WiFi is provided.

Premium King Ocean View Room

Max 2 Adults

View Deal

Located on the 10th-24th floors and featuring sweeping Pacific Ocean and city views, this spacious light filled room includes a separate bath and shower, table and chairs, furnished private balcony and free WiFi.

Standard Room

Max 3 Adults

View Deal

Located between 2nd-9th floors, this room features pool and garden views. The light-filled rooms include a table with chairs and a furnished private balcony. The bathroom comes with a separate bath and a shower. An adjoining room is available.

View All Rooms

All Facilities for Crowne Plaza Surfers Paradise, an IHG Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Activities	Tennis equipment, Beach, Tennis court.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Safety features	Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available.
Miscellaneous	Non-smoking rooms, Non-smoking throughout, Family rooms, Facilities for disabled guests, Wheelchair accessible, Lift, Designated smoking area.
Accessibility	Upper floors accessible by elevator, Entire unit wheelchair accessible.
Bathroom	Private bathroom, Bath or shower, Toilet paper, Additional toilet, Spa bath, Free toiletries, Hairdryer, Bath, Shower, Toilet.
Building characteristics	Detached.
Room Amenities	Sofa, Sofa bed, Wardrobe or closet, Clothes rack, Seating Area, Iron, Safety deposit box, Tile/marble floor, Interconnected room(s) available, Ironing facilities, Heating, Socket near the bed, Air conditioning, Desk, Carpeted.
Food & Drink	Wine/champagne, Breakfast in the room, Packed lunches, Coffee machine, Special diet menus (on request), Kid meals, Room service, Refrigerator, Electric kettle, Snack bar, Restaurant, Dining table, Outdoor furniture, Tea/Coffee maker, Bar, Coffee house on site.
Safety & security	Smoke alarms, Fire extinguishers, CCTV in common areas, CCTV outside property, Security alarm.
Services	Internet services, Free WiFi, WiFi.
Cleaning services	Dry cleaning, Trouser press, Daily housekeeping, Ironing service, Laundry.
Services & Extras	Towels, Key card access, Wake up service/Alarm clock, Linen, Alarm clock, Wake-up service, Lockers, Key access.
Media & Technology	Flat-screen TV, Telephone, TV, Streaming service (like Netflix), Radio.
Common areas	Sun terrace, Garden, Chapel/shrine.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	Valet parking, Invoice provided, Tour desk, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out, Currency exchange.
General	Parking, Private parking, Parking on site, WiFi available in all areas.
Physical distancing	Cashless payment available, Physical distancing rules followed.
Entertainment and family services	Board games/puzzles, Babysitting/child services.
Pool and wellness	Outdoor pool (all year), Swimming pool, Swimming Pool, Fence around pool, Fitness, Outdoor pool, Hot tub/Jacuzzi, Sun loungers or beach chairs.
Transport	Shuttle service (additional charge), Shuttle service, Accessible parking, Public transport tickets, Parking garage.
Outdoor & View	Terrace, City view, View, Sea view, Balcony, Garden view.

Guest Ratings For This Property

8.2

Based on 4159 Reviews

100% verified reviews

Comfort

8.61

Cleanliness

8.64

Value For Money

8.02

Facilities

8.41

Guest Reviews

Belinda

family with young children

8.0

Very good

Enjoyed our stay, would stay again

Loved the pool, being allowed to check in early, having an oceanview. Housekeeping staff were lovely, did an awesome job and were friendly

Only tea and coffee facilities, reception staff werent very friendly.

Published on 05 Jan 2024

Sydneyunisam

family with young children

9.0

Superb

The location is excellent. The hotel is just a few step from Light Rail station. I could catch Train from Brisbane Airport and catch Light Rail to the hotel worry-free. The buffet brekkie is lovely and offers a wide variety of salad, toast, hot food, etc. The room is clean and well-maintained.

The drainage in the bathroom might be a problem. It seems that odour comes out from the drain all the time.

Published on 05 Jan 2024

Ricco

family with young children

5.0

Passable

We liked it but we had no TV channels for 4 days they claimed it was due to the storm???

Breakfast was ok quality was average compared to many other hotel buffet varieties where good

We ate at the restaurant every night and it is way under staffed! And menu is very small the first 2 nights we where bought sparkling water we always started with the bread and dips! Then the quality and service disappeared? We had to ask for plain water and we where brought terrible dips?? Instead of the usual olive oil with vinegar and spices to dip the bread in we was served straight vinegar with warm water it was disgusting I complained then we was served the most spicy chilly dip that was beyond crazy so we refused to eat it but we still paid for it? It just got sad!

Published on 04 Jan 2024

Marina

solo traveller

4.0

Disappointing

The stay was very stressful as I had been charged twice for my room. It took two days of phone calls to speak to someone

Room was Ok but very expensive stay at $512 night. Nothing special!

I am from NSW and had to stay in hotel as I was involved in the hurricane that hit the Gold Coast on Xmas day. Not impressed with the customer service.

Published on 04 Jan 2024

Thompson

young couple

9.0

Superb

Great room, friendly staff, but not always available (short-staffed)

The room and bathroom were fabulous - so spacious, airy, plenty of natural light, great views. I loved it. The staff was so friendly and helpful.

I'd actually give the hotel 8 stars for the following reasons, but settled on 9 stars for the lovely staff and great room: The bed was too soft and lumpy - my husband has a bad back, he couldn't get comfortable and couldn't sleep much. The walls must be quite thin - next-door neighbors were so noisy all night, until well past midnight. Also, they often seemed so short-staffed: I called reception / housekeeping a few times when I needed something, waited on the line for about 10 minutes and could not reach anyone so took the lift down to the reception - there was no one there behind the counter and a queue of customers waiting. This happened a few times.

(Read More)

Published on 03 Jan 2024

Spaces

young couple

7.0

Good

Good for a short stay for a couple of people.

Comfortable room and nice breakfast.

I booked 2 nights but due to flight cancellation I stayed for one, manager insisted on charging for both nights.

Published on 02 Jan 2024

Valerie

young couple

8.0

Very good

Very convenient situated between Surfers and Pacific Fair. The tram was right outside so we parked the car and didn't use it until it was time to go home.

We could only get Channel 10 on the TV even though other channels were on in the bar.

Published on 02 Jan 2024

Rn87wa

young couple

7.0

Good

Good value for money, service is undesirable.

Loved the discounted brekky and the poolside entertainment. Location was fab, only a short walk to Broadbeach and Surfers.

Wasn't a fan of the pricey parking and the concierge was never available, we had to physically pop down to reception multiple times due to the concierge phone line being unavailable for 20-30mins at a time and then the hostility and poor customer service from the Indian attendant was appalling.

Published on 02 Jan 2024

Candice

family with young children

6.0

Pleasant

Clean, good facilities, close to restaurants

Breakfast was great, location close to restaurants.

There was a mix up with the room and for 4 guests there was only one bed. Took a few phone calls to get the matter resolved. Once it was resolved, it exceeded my expectations.

Published on 02 Jan 2024