Perfect for the family and beaches - Gower Cwtch

The following points are made to help the owners focus on some key issues that need to be addressed and are not said to be critical. Key access - the key box is difficult to access owing to neglect and weathering - WD40 would help! No cooker instructions or microwave guidance despite the folder present saying that it was. Probably based on access difficulties, especially in the cramped bedrooms, cleaning had only been done where places were easily accessed or visible. I dropped an item behind a cupboard: Moving it to retrieve it identified months of fluff and minor rubbish. No black bags for laundry were provided as stated. I found a large blue laundry bag under a single bed. Pulling it out dragged a lot of fluff, dust etc with it, again indicating a long period of neglect. The cooker was filthy inside with oven trays caked in burnt on matter and under the kitchen bin bag, old tea bags and dishwasher tablets plus some fluid was found when emptying the bin on Saturday. The lounge window ledge had lots of spider droppings, dust and dirt along it as well as a missing piece to the blind. The blind in the double bedroom had no chords to open the slats, only to drag it across. Testing but not using the bath taps, one is loose and has washer or thread problems (hence not using it in case it didn't turn off properly). Finally despite being asked not to park on the driveway, a grey Ford van partially blocked the driveway by the shop everyday - probably belonging to the shop owner. We have no idea who does the cleaning and maintenance - it may not be the owner hence the need to deal with whomever does. Despite the seemingly critical list above, we were reasonably comfortable despite the bedroom crowding and lack of suitable hanging space and enjoyed the stay. The cleaning and small maintenance issues should be addressed and could be quite quickly. They appeared to be from neglect and/or someone not doing their job properly.

A great location close to lots of lovely beaches, activities and local villages. The chalet was cosy and had everything we needed, well equipped kitchen and all appliances worked well. Good sized bathroom and decent shower. Spacious lounge and excellent free Wi-Fi. The hallway had lots of hooks for coats and a decent airer to dry towels and swimming costumes. A bench outside to sit and eat in the good weather. Plus being able to park by the front door was very useful. The welcome pack from the hosts along with the comprehensive local information guide was much appreciated. The local shop was very handy selling great local produce and essentials. The lovely warm swimming pool and hot tub were very welcome on wet days and the staff were very friendly.

On arrival it was very difficult to open the key safe as the safe door was jammed. The mattresses in both the master bedroom and the second bedroom need updating as they were saggy and very uncomfortable, consequently we didnt sleep well. There were too many beds in the second bedroom so it was impossible to hang clothes and the solid bed frame in the master bedroom made getting changed in either bedroom a challenge. The whole chalet could do with a thorough clean. The main surfaces in bedroom and kitchen including the appliances were clean but the rest not. The bathroom wasnt particularly clean and the bin hadnt been emptied. There was thick dust everywhere, food remnants from previous occupants and the mirrors and pictures were dirty. Two of the vertical blinds over the lounge window were missing. The TV was placed very high on the wall and we gave up using it as we were getting neck ache.

The fact that the holiday was cancelled without us knowing. Owner would not have a conversation with us, would not answer his phone. Only communicated through text message, which we think was very rude. Said he had cancelled through booking.com which was untrue. We were actually in the holiday accomodation!, when we were told it had been cancelled and to leave because they were having builders in to do some work. Beginning of summer season, really!!! We had our 2 young grandchildren with us who were as distraught as we were. They were expecting to have a few days away with us but instead had to get back in the car and go home! This owner cannot be trusted to honour a booking and has no care for other's or the stress and inconvenience being caused.