1. Extremely unfriendly, slow and impatient staff. They hated to be there serving us. For example, the hotel did not provide a self serve coffee machine so you will have to ask the staff to bring you coffee. That was a very challenging task - after we sat down after waiting in the line, we had to wave very hard or walk to a staff to provide us coffee. There was one time where we got a response that we needed to wait for our waiter who never showed up. So we had to wait for our coffee every morning after begging multiple times. Sometimes I just went up to their station and poured coffee myself and got eye rolled from the staff. The hotel had a coffee bar which served coffee in the afternoon with alcohol. When I went up and ask the staff on 12/28/2023 (if the hotel manager can see this, I think this staff needs training) if I could get a coffee without alcohol. This staff simply said in an arrogant way that she only had alcohol and if I wanted just a coffee, I need to go the main cafeteria and ask for one but the cafeteria not open till 6pm.
2. Food was very bad and there is always a line to get seated or get fresh egg/pasta. I went outside the hotel to eat. This comment applies to both the main cafeteria and the restaurants that you need to reserve in advance.
3. The hotel had one main cafeteria for breakfast and dinner, another small area for lunch next to the pool all with limited time window. For any other time if you would like to have food, you either order room service which was also disgusting, or grab pizza/sushi next to the pool which was also limited time. I had waited for an hour to get pizza during lunch which was a bad idea.
4. They allow smokers next to the pool area.
5. Terrible sound proof that I can hear all conversations of the family next door, kids shouting in the hallway.
6. Room phone rang randomly only during sleeping hours so we just pulled phone line.
7. Facility very old.
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