St Giles House Hotel

41-45 St Giles Street
7.4
2206 reviews

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This property has been featured in "28 Best Hotels In Norfolk ".

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Room Types Available

Executive Double Room ( Not Dog Friendly)
  • Max 2 Adults
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  • 3 Photos available
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    A flat-screen TV and a selection of toiletries are included in each individually decorated room.

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    Deluxe Double Room (Dog Friendly)
  • Max 2 Adults
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    Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has a tea and coffee maker, flat-screen TV with streaming services, city views, as well as chocolate for guests. The unit has 1 bed.

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    Deluxe Suite ( Not Dog Friendly)
  • Max 2 Adults
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    This suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. This suite features a minibar, flat-screen TV with streaming services, city views, as well as wine/champagne for guests. The unit offers 1 bed.

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    Standard Twin Room ( Not Dog Friendly)
  • Max 2 Adults
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    This air-conditioned twin room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a balcony with a quiet street view. The unit has 2 beds.

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    Junior Suite ( Not Dog Friendly)
  • Max 2 Adults
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  • 4 Photos available
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    The fireplace is a top feature of this suite. This suite comes with 1 bedroom, a seating area and 1 bathroom with a bath and a shower. This suite has a minibar, a tea and coffee maker, flat-screen TV with streaming services, as well as wine/champagne for guests. The unit has 1 bed.

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    Superior Suite ( Not Dog Friendly)
  • Max 2 Adults
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  • 1 Photo available
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    This spacious suite comes with 1 living room, 1 separate bedroom and 3 bathrooms with a bath and free toiletries. This suite has a minibar, a tea and coffee maker, flat-screen TV with streaming services, as well as wine/champagne for guests. The unit has 1 bed.

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    Standard Double Room
  • Max 2 Adults
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  • 4 Photos available
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    The unit offers 1 bed.

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    About This Property

    This luxurious 4-star boutique hotel offers charming, individually designed rooms in a fabulously restored Baroque building, in the heart of Norwich. The hotel’s attractive original sandstone façade (Read More) conceals renovated interiors and 23 luxurious en suite rooms, including 5 suites. Each room is unique, with original features and flat-screen TVs with DVD and CD players. St Giles Spa offers a range of treatments, and there is a terrace where guests can relax with a well-earned cocktail. With a superb location, St Giles House Hotel is a great base whatever your reason for visiting the city.

    St Giles House Hotel is featured in

    Guest Ratings For This Property

    7.4
    Based on 2206 Reviews
    100% verified reviews

    Comfort

    8.03

    Cleanliness

    7.85

    Value For Money

    7.35

    Facilities

    7.41

    Guest Reviews

    Gareth
    young couple
    5.0
    Passable
    Disappointing , sounded fabulous , needs some love and attention to bring it back to a real gem .
    Lovely old building. Great location in Norwich Bed really comfortable. Staff on front desk very helpful as had a lot of complaints from other customers on the same weekend.
    Heating in the hotel was broken, I believe this was an ongoing problem, as had heaters in stock ready to give out to customers, but we didnt get one on the first night so slept in a very cold room. Shower head was dirty, marks on the carpet, and could write my name in the dust in front of the tv. Bar was taken up by a private party so unable to sit and enjoy a drink. Seemed funny as hotel has more than one function room. Also supplies for the kitchen etc left in entrance hall .

    Published on 04 Jan 2024

    Anonymous
    young couple
    5.0
    Passable
    Fine for a night
    Great location.
    Very tired, room was abit grubby with carpet stains and dirty marks on the walls.

    Published on 01 Jan 2024

    Stephanie
    family with young children
    8.0
    Very good
    Very good
    Lovely building, room was clean and comfortable with plenty of storage. We also liked the lounge area, a cosy venue to chat with friends during the NYE ball. Great location for shopping in Norwich.
    Poorly designed sink unit as water just ran all over the glass top onto the floor. NYE ball disappointing as it advertised live music but was just CDs playing, no DJ and the countdown was missed.

    Published on 01 Jan 2024

    Gavin
    with friends
    8.0
    Very good
    Good location for centre of Norwich
    Good location. Friendly staff, clean.
    Nothing to dislike. Could to with a bit of paint and tidy up here and there, but this is minor.

    Published on 01 Jan 2024

    Jane
    young couple
    1.0
    Bad
    Disappointing and underwhelming
    Location and foyer, the spa was fantastic.
    Had to move rooms, due to an issue with the TV. Upgraded and had the noisiest, worst night ever in a hotel. The windows rattled, the wind whistled and the external noise ensured we were woken up intermittently from 3 am onwards. Decor is incredibly tired, fixtures and fittings in need of replacing, generally poor.

    Published on 01 Jan 2024

    Anthony
    young couple
    5.0
    Passable
    Very disappointed with the tired room. Damaged fittings, cups not cleaned properly, window sills filthy. Put us of any n
    Excellent location for shopping and sightseeing in the city centre.
    The rooms were tired and in need of a refurb and a deep clean.

    Published on 01 Jan 2024

    Jay
    family with young children
    4.0
    Disappointing
    Very basic, not 4 star facilities, very old decor, still using keys for door entry, rooms/bathroom was not clean.
    Location, walking distance from city centre.
    No gym, very old decor, no tech, more a 2/3 star at best.

    Published on 29 Dec 2023

    Alan
    young couple
    9.0
    Superb
    good location and value for money with friendly staff
    good sized room Breakfast excellent
    1 more chair in the bedroom

    Published on 28 Dec 2023

    Jan
    young couple
    8.0
    Very good
    Warm welcome and comfortable stay
    Beautiful old building ideally situated in the centre of the city. The staff were excellent, nothing was too much trouble.
    The accommodation is very comfortable but could do with a bit of redecoration.

    Published on 28 Dec 2023

    Zara
    solo traveller
    10.0
    Exceptional
    Great location in a period hotel to make you feel a little bit grand!
    I booked this hotel as a treat to enjoy a little luxury and it certainly provided. There is old world, rustic charm about the architecture and you certainly feel a little grand when you walk in. The rooms are large size with a grand comfy bed and good amenities. Location-wise it fits the bill and is walkable to the key spots in Norwich. I didn't sample the food here or spend much time as only here for 1 night so my experience is limited but overall I had a lovely stay, the staff and other greats were friendly and I had a good night's sleep. Perfect! Would recommend.
    none that I can think of

    Published on 27 Dec 2023

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    Top Facilities

    parking

    bar

    wifi

    food

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    All Facilities for St Giles House Hotel

    Category Facilities
    Business facilities Meeting/banquet facilities.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Others bar, food, parking, wifi.
    Miscellaneous Family rooms, Facilities for disabled guests, Non-smoking rooms, Lift, Designated smoking area, Pet bowls, Non-smoking throughout.
    Safety features Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available.
    Accessibility Upper floors accessible by stairs only, Upper floors accessible by elevator, Entire unit located on ground floor, Entire unit wheelchair accessible.
    Bathroom Private bathroom, Bath or shower, Free toiletries, Toilet paper, Additional bathroom, Hairdryer, Bath, Shower, Toilet, Additional toilet.
    Room Amenities Sofa, Air conditioning, Wardrobe or closet, Desk, Carpeted, Seating Area, Tile/marble floor, Fireplace, Heating, Extra long beds (> 2 metres), Socket near the bed.
    Food & Drink Wine/champagne, Electric kettle, Restaurant, Minibar, Kid-friendly buffet, Coffee machine, Fruits, Special diet menus (on request), Kid meals, Outdoor furniture, Room service, Tea/Coffee maker, Coffee house on site.
    Safety & security Smoke alarms, CCTV outside property, 24-hour security, Fire extinguishers, CCTV in common areas, Carbon monoxide detector.
    Cleaning services Daily housekeeping.
    Services & Extras Towels, Wake up service/Alarm clock, Linen, Wake-up service, Key access.
    Media & Technology Cable channels, TV, Streaming service (like Netflix), Flat-screen TV, Telephone.
    Common areas Sun terrace, Shared lounge/TV area.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Reception services Concierge service, 24-hour front desk, Invoice provided, Luggage storage.
    Physical distancing Single-room air conditioning for guest accommodation, Cashless payment available, Physical distancing rules followed.
    General Pets allowed.
    Entertainment and family services Board games/puzzles.
    Pool and wellness Massage, Beauty Services, Manicure, Body scrub, Spa lounge/relaxation area, Waxing services, Hair treatments, Make up services, Body wrap, Body treatments, Facial treatments, Spa facilities, Pedicure, Spa and wellness centre.
    Outdoor & View City view, Terrace, Balcony.

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