Terrasse Hotel Playa del Carmen

Av 10 entre calle 56 y 58. Colonia Colosio
8.3
770 reviews

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This property has been featured in "39 Luxury Hotels In Playa Del Carmen ".

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Room Types Available

Deluxe Double Room with Two Double Beds
  • Max 4 Adults
    •
  • 1 Photo available
    •

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    This air-conditioned twin room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 2 beds.

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    Deluxe Double Room
  • Max 2 Adults
    •
  • 1 Photo available
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    This air-conditioned double room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 1 bed.

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    Deluxe King Room
  • Max 2 Adults
    •
  • 2 Photos available
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    This air-conditioned double room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 1 bed.

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    Deluxe King Suite
  • Max 2 Adults
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  • 1 Photo available
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    The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Featuring a balcony with city views, this suite also offers a minibar and a flat-screen TV with streaming services. The unit offers 1 bed.

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    Standard Double Suite
  • Max 4 Adults
    •
  • 1 Photo available
    •

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    The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Featuring a balcony with city views, this suite also provides a minibar and a flat-screen TV with streaming services. The unit offers 2 beds.

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    About This Property

    Located within 1.2 km of Playa del Carmen Beach and 2.7 km of Playacar Beach, Terrasse Hotel Playa del Carmen offers rooms in Playa del Carmen. With an outdoor swimming pool, the 4-star hotel has air (Read More)-conditioned rooms with free WiFi, each with a private bathroom. The hotel provides city views, a terrace and a 24-hour front desk. At the hotel, rooms are equipped with a wardrobe. All rooms come with a desk and a flat-screen TV, and certain rooms at Terrasse Hotel Playa del Carmen have a balcony. At the accommodation every room is equipped with bed linen and towels. At Terrasse Hotel Playa del Carmen you will find a restaurant serving Italian, Mexican and Pizza cuisine. A vegetarian option can also be requested. ADO International Bus Station is 2.6 km from the hotel, while Playa del Carmen Maritime Terminal is 3.3 km away. The nearest airport is Cozumel International, 37 km from Terrasse Hotel Playa del Carmen, and the property offers a paid airport shuttle service.

    Terrasse Hotel Playa del Carmen is featured in

    Guest Ratings For This Property

    8.3
    Based on 770 Reviews
    100% verified reviews

    Comfort

    8.59

    Cleanliness

    8.64

    Value For Money

    8.51

    Facilities

    8.37

    Guest Reviews

    Jean
    young couple
    6.0
    Pleasant
    Pleasant
    Easy acces
    Humidity and dirty

    Published on 31 Dec 2023

    Tassaya
    young couple
    8.0
    Very good
    Very good
    Facilities and common areas were good. Nice beds to lounge next to the pool.
    Unfortunately our experience of our stay was dampened by the last morning. The morning staff were completely incompetent and nonresponsive. Both my partner and I individually asked for a taxi at 12:30 to make our 1 pm ferry both in person and we weren't able to get one until 12:45 and almost missed our ferry. The morning before, I also had a bad experience with whoever was working at reception. I texted ahead of time to borrow a bike as it was time sensitive and she stopped responding halfway through the interaction - when I came down, she was unable to find the necessary forms for the bike. Management really needs to retrain their morning staff. This was a really unfortunate last experience of the hotel because we had a wonderful experience with one of the ladies working the night shift - I think her name started with an 'M'. She was super responsive and helpful with what we needed. Other than that, the common facilities were really nice - the pool area, etc. , the rooms were just okay.
    (Read More)

    Published on 23 Dec 2023

    Anonymous
    young couple
    10.0
    Exceptional
    Exceptional
    Perfectly lovely for what we needed, great staff, downstairs theres a cute little restaurant and its about a 5 min walk to the main husstle and bustle of the town and maybe 10 mins to the beach.
    It says breakfast included - this is quite basic (a banana and a coffee from a machine)

    Published on 29 Nov 2023

    Jack
    young couple
    5.0
    Passable
    Below average experience.
    Location was good. Bathroom amenities were good too. Good television and channels.
    Not cleanest of rooms. Hairs found and shower was grubby. No headboard for beds. Hard mattress. Towels and sheets were stained.

    Published on 13 Nov 2023

    Aaron
    young couple
    9.0
    Superb
    Superb
    Great quiet spot and wonderful staff. Super clean rooms and a lovely rooftop! Recommend
    Not much I didn't like tbh

    Published on 03 Nov 2023

    Michael
    solo traveller
    8.0
    Very good
    A very nice little hotel for a vacation stay if you are on a budget & dont like the cattle market type treatment of
    It was reasonably priced. I did not want a resort as I was there for Scuba Diving. The Boutique Italian/Pizza Restaurant is very good although a little overpriced. The Rooftop Bar, Patio & Pool is very nice. I had 2 days on Holbox with just day luggage. They held my main heavier baggage securely until I got back for the rest of the stay. The bathroom in the rooms is nice & modern for a reasonably priced property. I enjoyed my stay. Friendly staff making it a nice place to stay. The mini-bar prices are very reasonable for a hotel in the rooms.
    There is no table or chairs on the balconies. That is a big let down on a vacation when wanting to sit & chill on an evening. No fridge on the rooftop, so to have a beer it needs to be kept in the room fridge & hence have beer on the balcony is a better option. The Pizza Restaurant is overpriced, although very good pizzas. There isnt a lot of storage facilities within the rooms. That needs to be improved in my opinion, but not a showstopper type item.

    Published on 30 Oct 2023

    Eleanor
    solo traveller
    8.0
    Very good
    Exceeded my expectations
    Great value for money. Hotel staff so amazing. Would highly recommend this property
    Nothing

    Published on 24 Oct 2023

    Titova
    solo traveller
    10.0
    Exceptional
    It was an amazing stay. Very clean and cozy rooms, wonderful restaurant downstairs and they also have room service. Loca
    All was perfect

    Published on 20 Oct 2023

    Anonymous
    solo traveller
    10.0
    Exceptional
    good hotel
    I only stayed a short time but was very comfortable. They give you a beach club pass. Very friendly front desk staff, they even received a package for me at reception.
    Nothing

    Published on 17 Oct 2023

    Daniel
    solo traveller
    9.0
    Superb
    Great stay!
    Clean and comfortable

    Published on 11 Oct 2023

    Location & Nearby Places

    1.6 Km from city center

    Av 10 entre calle 56 y 58. Colonia Colosio

    4 Nearby Attractions

    Explore the Mayan ruins

    1.8 km

    Visit a Cenote

    2.4 km

    Beach Time

    4.2 km

    Eco-parks

    8.8 km

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    Top Facilities

    wifi

    pool

    food

    See All Facilities

    All Facilities for Terrasse Hotel Playa del Carmen

    Category Facilities
    Cleanliness & disinfecting Hand sanitiser, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Others wifi, pool, food.
    Miscellaneous Non-smoking rooms, Lift, Designated smoking area, Family rooms.
    Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals.
    Accessibility Upper floors accessible by elevator.
    Bathroom Shower, Private bathroom, Free toiletries, Toilet paper, Toilet, Hairdryer.
    Room Amenities Air conditioning, Ironing facilities, Wardrobe or closet, Extra long beds (> 2 metres), Desk, Shallow end, Socket near the bed, Iron, Safety deposit box.
    Food & Drink Restaurant, Minibar, Outdoor furniture, Room service.
    Safety & security Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
    Cleaning services Trouser press, Daily housekeeping.
    Media & Technology Streaming service (like Netflix), TV, Flat-screen TV.
    Services & Extras Towels, Key card access, Linen.
    Common areas Sun terrace.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Reception services Concierge service, Invoice provided, Tour desk, Private check-in/check-out, Luggage storage, 24-hour front desk.
    Physical distancing Single-room air conditioning for guest accommodation, Cashless payment available, Physical distancing rules followed.
    Transport Airport shuttle, Airport shuttle (additional charge), Airport drop off, Shuttle service (additional charge), Shuttle service, Airport pick up.
    Pool and wellness Foot massage, Massage, Couples massage, Neck massage, Head massage, Back massage, Full body massage, Hand massage, Sun loungers or beach chairs.
    Outdoor & View City view, Terrace, Balcony.

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