Tukan Hotel Playa del Carmen

5ta Avenida Norte Entre 14 y 16
7.2
915 reviews

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This property has been featured in "39 Luxury Hotels In Playa Del Carmen ".

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Room Types Available

Deluxe Room
  • Max 4 Adults
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    Located in the central or adjacent building, these air-conditioned suites have a contemporary d�cor. You will find a ceiling fan, cable TV and a private balcony or terrace. Free WiFi is also included.

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    Two-Bedroom Deluxe
  • Max 6 Adults
    •
  • 1 Photo available
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    Located in the central building, these air-conditioned rooms have a tropically coloured Mexican d�cor. You will find a ceiling fan, cable TV and a private balcony or terrace. Free WiFi is also included.

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    Standard Double Room
  • Max 4 Adults
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    This air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views.

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    Family Suite
  • Max 6 Adults
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    This air-conditioned family room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit has 3 beds.

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    King Suite
  • Max 2 Adults
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    The pool with a view is the standout feature of this suite. This air-conditioned suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath. Boasting a terrace with garden views, this suite also offers a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.

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    About This Property

    Surrounded by tropical flora and fauna, with short walk to the beach The Tukan Hotel Playa del Carmen offers a premium location in the famous 5th Avenue, and features free WiFi throughout all th (Read More)e property; with walking distance to the main shopping malls, restaurants, bars & night clubs you can enjoy the nature and tradition of the destination! The Standard Rooms, Deluxe Rooms, 1 & 2 bedrooms & Honeymoon Suites are located in the central buildings; Family Suites and standards are also located in our 2 additional buildings, surrounded by nature, All rooms and suites offer air conditioning, a ceiling fan and safety box. All are equipped with flat-screen cable TV a private bathroom with shower and a balcony or terrace, 2 pools, 1 Jacuzzi and Gym are part of the general services of Tukan Hotels. La Ceiba Restaurant Buffet and Bar offers breakfast, lunch and dinner buffet style with a variety of beverages and a great terrace. Close distance to the main parks, cenotes and main attractions of the Riviera Maya. ADO International Bus Station is 900 metres from Tukan Hotel Playa del Carmen, while Playa del Carmen Maritime Terminal is 1.1 km from the property. The nearest airport is Cozumel International Airport, 20 km from the property. This property is 45 minutes’ drive from Cancún International Airport. Parking is available subject to availability.

    Tukan Hotel Playa del Carmen is featured in

    Guest Ratings For This Property

    7.2
    Based on 915 Reviews
    100% verified reviews

    Comfort

    7.5

    Cleanliness

    7.36

    Value For Money

    7.46

    Facilities

    6.94

    Guest Reviews

    Gabriel
    family with young children
    7.0
    Good
    Good and simple.
    Clean.
    The pool was surprisingly cold. There was no info of the wifi, so we had to go ask in the reception, who gave us a code so we could connect.

    Published on 03 Jan 2024

    Oscar
    family with young children
    7.0
    Good
    Good
    They were able to give me a floor room that I requested.
    There were many mosquitos inside the room, even if we were cautious to close the door. They did not include free breakfast in our rate.

    Published on 20 Nov 2023

    Kobik
    young couple
    2.0
    Very poor
    Very poor
    The Location
    The water coming out of the shower and flooding the floor. Toilet not properly flushing. Off White towels and linens Pillows too hard Ac not cool enough

    Published on 12 Oct 2023

    Patricia
    family with young children
    7.0
    Good
    They should renovate the rooms, the beds the lobby sofas
    The only thing I love the most was the location. This place is very close to 5th Avenue, like a minute away from it. Easy access to the restaurants and stores. Loved it! The staff was very friendly and helpful, and cant complain about the cleanliness. Housekeeping did a very good job
    The breakfast buffet was alright, the food was not great but it was okay. This is the reason why I didnt buy the lunch buffet. I didnt like the room, the beds were very hard and the pillows as well. The bedding set was made of a rough material, and the towels were too old and rough s well. The rooms look better I pictures than in reality, but we were doing a lot of tours, so we only used it to sleep most of the time.

    Published on 05 Sep 2023

    Munguia
    family with young children
    10.0
    Exceptional
    Clean, good service, good people good food
    I like it that they offer the option of paying for the buffet and it's saves you money if you pay at the hotel for the buffet also it was very very clean they explain to me they use water from the ocean to shower but they filter water so you will taste a little bit of salt when you're taking a shower but anyways you're not supposed to drink the water in Mexico so I never taste it but it was very refreshing, was like having extra minerals on my skin. It felt soft they have a safe in the room and you have a bracelet that opens your room and they give you a key for your safe it was good because I have with me $20,000 and I didn't want to carry that aroun. They helped me with my luggage into my room. I will recommend you to pay for your meals the restaurant has good food not a lot but enough fruits and vegetables meat etc that you are supposed to eat and more than you can eat. also they offer all the alcoholic drinks that you can drink the coffee is really good.
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    The pool was not ready so I didn't use it next time when I go back because it looks really nice they were doing some maintenance around the pool so the reason why I didn't want this to usable is that we don't get hurt

    Published on 16 Jul 2023

    Anonymous
    young couple
    6.0
    Pleasant
    comfortable
    location, meals, clean place, comfortable bed and weather inside the room
    The bathroom smells stinky

    Published on 21 Jun 2023

    Jennifer585
    review category business travellers
    9.0
    Superb
    Jungle Oasis in the heart of Playa Del Carmen
    The staff were so amazing! They made both me and my little dog feel right at home. This hotel is fantastic value just off 5th Avenue. It feels like a little jungle oasis in the heart of Playa Del Carmen. It is minutes from the local beach and some of the best restaurants and shops in town. We will definitely be back when we are in Playa next. Thanks for a memorable stay!

    Published on 04 May 2023

    Abigail
    family with young children
    6.0
    Pleasant
    You get what you pay
    The location is good. It's in the 5th av with a lot of options for food, stores nearby, bars and clubs. The staff was really nice and the price was OK.
    The "all inclusive" is just -ok- it's a bit uncomfortable to cross the street to go to the restaurant for a drink, the food is just OK, very poor variety of options, no coke machines, no diet coke included, the beer is not tap or bottle, they serve out of a 1liter beer, just a cup, so it has no gas. You can't take out of the restaurant more than 2 cups, you can't take out of the restaurant, not a single chip, so it might be better just to buy food from outside if you want to have a drink by the pool or the room. My door card never worked during the 4 days' stay. I had to go to the front desk every single time to have them open the door manually for me, which was very annoying. I was in the understanding that the hotel had an agreement with a beach club near by, but they don't anymore so you have to go and look for a public beach and rent the chairs and umbrella and can cost up to 50usd per person, per day... Overall, its good for the money you pay, but I wouldn't have mind a bit more to be more comfortable, especially with the restaurant and the beach.
    (Read More)

    Published on 01 May 2023

    Yaneth
    family with young children
    2.0
    Very poor
    Not as it shows in pictures and marketing
    The location is perfect
    Beds are uncomfortable, the room just felt dirty, and the front desk never picked up the phone when needed. Poor water pressure in shower and no hot water

    Published on 11 Apr 2023

    Anonymous
    young couple
    6.0
    Pleasant
    Pleasant
    the location
    no fridge or coffee maker in rooms never any pool towels and bathroom near pool always dirty

    Published on 06 Mar 2023

    Location & Nearby Places

    Centro (0.3 Km from city center)

    5ta Avenida Norte Entre 14 y 16

    4 Nearby Attractions

    Explore the Mayan ruins

    0.9 km

    Visit a Cenote

    0.9 km

    Beach Time

    2.8 km

    Eco-parks

    7.4 km

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    Top Facilities

    parking

    bar

    wifi

    pool

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    All Facilities for Tukan Hotel Playa del Carmen

    Category Facilities
    Others parking, bar, wifi, pool.
    Miscellaneous Non-smoking rooms, Family rooms, Non-smoking throughout.
    Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available.
    Accessibility Upper floors accessible by stairs only.
    Bathroom Bath, Shower, Private bathroom, Toilet paper, Toilet.
    Room Amenities Air conditioning, Wardrobe or closet, Clothes rack, Shallow end, Socket near the bed, Safety deposit box, Fan.
    Food & Drink Restaurant.
    Safety & security Security alarm, 24-hour security, Fire extinguishers, CCTV outside property.
    Cleaning services Daily housekeeping.
    Media & Technology Cable channels, Flat-screen TV.
    Services & Extras Key card access.
    Common areas Garden.
    Reception services Concierge service, Invoice provided, 24-hour front desk.
    General Pets allowed.
    Outdoor & View Terrace, Patio, Balcony, Garden view, View.

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