Me and my husband stayed at your hotel for 8 nights,left 2 days ego and overall we were satisfied. We thank all your staff, but we would like you to know that we will not recommend your hotel to our friends for the reason I will convey. However, you charged us 500 baht at check-out for a simple ceramic shampoo holder that i broke while taking a shower on the first day. I have some advice for your hotel management: 1. How much does that item cost? Do you think you are making money from the item that is broken in the rooms? 2. Since you are compensating a broken and very simple item from the guest,why did you not put a new item in our room for the remaining 7 nights?It would not be beneficial if your management structure, which thinks about punishment, evolves to eliminate grievances as well.3.Instead of punishing your guests just for a simple and cheap item in the room, what if you take precautions against the slippery floor in the rooms bathroom that causes the materials to fall, put a barrier in front of the shelves, use unbreakable materials? 4. Should you be aware that your hotel smells of oil and harms the sea and sea life- habitat with the 'fire show' application every evening? Don't you see how much damage it does to the green environment and nature? How about your value management approach, which sees a gain in paying a 500 baht penalty for a bottle of shampoo, evolve into protecting the environment and human health?
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