The Westin St. John Resort Villas

Excellent support staff: shuttle operators, housekeeping, security, individuals who set up the crib and those who helped in taking and removing our personal items were EXCELLENT! The layout of the rooms were wonderful. We loved the kitchen and its appliances, including the dishwasher. The bathrooms and the individual robes were quite luxurious. And the washer/dryer made life easier for us: we traveled with two children who were less than nine years of age, and an an infant. The children loved the pool and the playground. We appreciated the amenities, and flora and fauna. As local Virgin Islanders, we were glad that the iguanas and mongooses were able to roam freely. And we appreciated the caladiums, bromeliads, junm-up-and kiss-me, wild pineapples and other plants.

Most of the staff at the Front Desk-Check-In left much to be desired! Prior to traveling to Westin, we had contacted the hotel and requested an early check-in since we were traveling with children, including an infant. The friendly customer service person said that she would note our request and forward to the front desk staff. Although per our booking, we understood that check-in would be later, the customer service representative attempted to tell us that our check-in would be later than our booking stated. And in the meantime, several who came after us were escorted to their rooms prior to us. Additionally, unlike the other guests who had arrived after us received a Westin bag and information about the hotel, WE received NOTHING!! No definite answer to my questions were given, other that they were working on it. Finally, one young man who dealt with us after the ladies had left without giving us any definitive responses, saved the day. He informed us that he would have attended to the matter. Although I was quite annoyed at that time, he was quite polite, courteous, and helpful. I truly do not remember his name, but he made a tremendous difference! We were quite relieved when we were able to finally get the cranky infant and tired children into the room! The shuttle operator, a Virgin Islander, was so friendly, jovial and courteous. His behaviour reminded us that we should not base our assessment of the Westin on a few individuals at the Front Desk. However, it appears that management needs to hire more housekeeping staff.

Loved it! We had a 2 bedroom, 2 bath villa that we shared with friends. We were right off of the pool and hot tub area, but also had a view of the beach from our patio door. Despite the proximity to the pool, our room was very quiet. The villa was very comfortable, and we loved the Westin Heavenly mattresses. The Westin staff were all very friendly and went out of their way to make sure we enjoyed our stay. The beach area was wonderful, and we took advantage of the complimentary kayaks several times to paddle around Great Cruz Bay. Having the dock right there on the Westin property made it so easy to reserve and take off for a day out on a catamaran for sailing and snorkeling, or to catch the large catamaran water taxi back to Red Hook on St. Thomas.