Caribe Deluxe Princess - All Inclusive

The property is truly wonderful. Spacious so you dont feel like there is a lot of people all the time. Little waiting lines, the buffet is not crowded. The esthetics are very modern and tasteful. Well done on the all the facilities looks and maintenance. The pool are clean spacious as well. Not too many chairs that makes you feel like you have too many people. The lobby feels like you are entering a spa which is a plus. The sports bar is great! Two floors with screen and games. The gym is small but really great regardless. The equipment is good enough for a stay in a resort. Everything is in good shape. The cafe is so nice and the coffee is good as well as the bakery! Pastries are delicious! The shops are good as well. I love that we had a cart available for traveling between areas. The carts were in shape condition. The main buffet was superbe with the seating and the design. Lots of space and views to the outside space. I love the beach house as well and the rooftop( its a shame it is for adults only). I also loved the teen club. Great games and the equipment is is almost like new! The ping pong tables are in the right spot too and we loved archery! The rooms were amazing. Good lighting and good amount the plugs for the phones and tech stuff. Good amount of storage as well. Bathroom was fantastic!! There is a soccer/ basketball field and it was a bliss! As well as the tennis courts. The restaurants are beautiful and perfect for a dine in experience. We loved our stay.

Room - it had a strong smell of humidity, whilst the washroom constantly smelled of cigarette smoke for some reason. The sheets also smelt humid, to the point where I had to put a towel on top of my pillow. My room was on the ground level and facing a construction site, we had a couple of rainy days and I wasn't able to stay in my room during the day as the work was loud to the point of making the ground shake. My room wasn't cleaned at all on one of the days and on the final day I returned to my room an hour before checkout to shower and pack only to find all the towels had been taken away. Service - some really nice people but a fair few members of staff were grumpy. Appreciate this is a management issue and i regularly noticed guests acting entitled and rude towards them, but it made me avoid using the facilities freely as it felt uncomfortable at times. Check in was okay but check out was very rude - I had to repeat my room no. several times as the person serving me would stop listening, they barked "credit card" at me without telling me the amount I am paying. Gave me a small piece of paper without explanation which I didn't realise i needed to hand to the bell boys. Getting in the taxi felt like a relief after that. Food - dinner at the buffet wasn't great. Overall the food at the buffet had labels with the name but no details on ingredients/allergens. I don't eat meat so I can only hope I didn't accidentally have any. It is difficult to get reservations at the restaurants. I ended up doing dinner at one of the premium restaurants, however food there wasn't great. I got food which wasn't as described - what was meant to be lobster with a baked potato and caviar was in fact lobster with wedges and fish roe in a spicy mayo sauce. When eating at the buffet I only ever managed to get a drink once - I either had nobody come up or whatever I ordered would never come.