DoubleTree Suites by Hilton Hotel Philadelphia West, Philadelphia

The DoubleTree Suites by Hilton Hotel Philadelphia West offers comfortable and spacious king bed suites with amenities such as a living room and mini bar. The hotel has a nice layout with most rooms (Read More)facing the lobby. Guests praised the excellent customer service, room cleanliness, and breakfast. However, some guests mentioned that certain rooms were located near a busy road, resulting in noisy nights.

Guest Reviews

Patricia

solo traveller

8.0

Very good

Mostly a wonderful Experience

The place is exceptionally clean and the reception staff are almost all top notch. The bed was super comfy with unusually good quality linens. The room really is a suite with a kitchen. No plastic cups, only real glasses. I would have loved to stay longer. Parking area felt super safe. Restaurants and stores galore nearby.

The night guy never informed the day staff about my wake-up call, so I did not receive it. I wouldnt have needed it, but had left my phone in the car. Shower pressure was not great, with small shower head. I was very surprised about that. Also expensive, but I suppose the superior and very new facility was the reason.

Published on 03 Jan 2024

Michael

review category business travellers

1.0

Bad

Horrible Hotel Staff. Rude plus stupid

The omlette and that's it

Complete incompetence and unprofessionalism w/ their amateur staff. After leaving here for the last time following a 4th stay, no more. I will no longer be a customer of Doubletree. This particular location was the worst. How does a hotel check someone into a room with no operating heat in the winter? It was broken to begin with, not functioning with a motor broken after I called a maintenance worker up to look at the thermostat that was down. He couldn't fix it. When asked to move to another room I rejected it being that my luggage was all unpacked, it was late and me being in pajamas ready for bed following a 6 hr drive to this area. When I requested a discount on the room, I was told upon leaving that it would be 40% off. I then get a cell phone call in my car after leaving saying that the 40% discount is denied because I did not change rooms. Amazing huh? The desk associate was incredibly rude when I challenged him. Wasn't even a manager. A manager was not present which is the new thing EVERYWHERE from hotels to restaurants, but I believe they lie with a manager in a back office not wanting to be bothered. They are also dumb in this hotel. I couldn't even pass thru their hallway as a housekeeping cart and vacuum blocked the common areas. Just pure stupidity. It is a Post Covid era and they will use Covid as an excuse for sub par service until the end of time. Just how it is. This place is not alone. Get use to horror stories and God awful service everywhere. The older generation will attest to this observation. Even checking out, nobody is at the desk. You stand there like a wallflower. Unless you value poor service and don't mind, this hotel is for you. Oh, it is also Kiddieland. You will hear kids running in the corridors on and off all the time here like Romper Room. Four stays I did here, and all four times this was the case. My final stay at Doubletree is history. Good luck people. Maybe you will get a taste of what I experienced.

(Read More)

Published on 03 Jan 2024

Kosha

family with young children

4.0

Disappointing

Only the location

Almost everything to he heat did not work in my room, my TV remote did not work, the lights flickered often the curtains was filthy the hotel was overall dated. It needs to be renovated and all the rooms ould be cleaned. There was missing pillows on one of the chairs it was very unpleasant

Published on 02 Jan 2024

Malikah

family with young children

5.0

Passable

There was no comforter on the bed just thin sheets the staff wasnt available after a certain time. I was so uncomfortab

The location

It was really clean

Published on 02 Jan 2024

Jennifer

family with young children

1.0

Bad

Train front desk staff to better communicate with eachother when things are down like the pool, and lobby area

Miss Kelly at the front desk , rude and unprofessional

Published on 01 Jan 2024

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Pets allowed

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DoubleTree Suites by Hilton Hotel Philadelphia West

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Reviewers Mention About DoubleTree Suites by Hilton Hotel Philadelphia West

Guest Reviews

Patricia

Very good

Mostly a wonderful Experience

Michael

Bad

Horrible Hotel Staff. Rude plus stupid

Kosha

Disappointing

Disappointing

Malikah

Passable

There was no comforter on the bed just thin sheets the staff wasnt available after a certain time. I was so uncomfortab

Jennifer

Bad

Bad

Barbara

Superb

Superb

Omniah

Exceptional

Exceptional

David

Very good

Very good

Tara

Bad

Nothing to say. Not permitted to check in

Carolyn

Pleasant

I had an excellent time at the Double Tree Suites with my family.

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