Embassy Suites by Hilton Greenville Downtown Riverplace, Greenville

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All Facilities for Embassy Suites by Hilton Greenville Downtown Riverplace

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Room service, Restaurant, Bar.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Food & drink safety	Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Valet parking, ATM/cash machine on site, Express check-in/check-out, Luggage storage, 24-hour front desk.
Physical distancing	Physical distancing rules followed, Contactless check-in/check-out.
General	Parking on site, Parking, WiFi available in all areas.
Pool and wellness	Swimming pool, Swimming Pool, Fitness centre, Indoor pool (all year), Fitness.
Transport	Accessible parking, Electric vehicle charging station, Parking garage.
Shops	Minimarket on site.

Guest Ratings For This Property

8.6

Based on 228 Reviews

100% verified reviews

Comfort

8.9

Cleanliness

9.1

Value For Money

8.2

Facilities

8.9

Reviewers Mention About Embassy Suites by Hilton Greenville Downtown Riverplace

The Embassy Suites by Hilton Greenville Downtown Riverplace receives positive reviews for its convenient downtown location, clean and comfortable rooms, plentiful breakfast options, and friendly staf (Read More)f. Amenities include valet parking, complimentary breakfast, and two onsite restaurants. Some reviewers mention a disappointing service and broken heater in the indoor pool. The hotel is praised for hosting events flawlessly and providing a top-notch experience overall. The rooftop restaurant and evening reception receive positive feedback. The hotel's location near restaurants, stores, and the river is also highlighted.

Guest Reviews

Mariana

family with young children

1.0

Bad

Not a place to stay

location only

Several things: understaffed lead to late check in, no overnight cleaning, tired front office staff, weird lobby layout

Published on 03 Jan 2024

Anonymous

young couple

10.0

Exceptional

Over all stay was an amazing experience for my wife and I especially during the holidays.

The location and its scenery surrounding the property

Nothing comes to mind

Published on 31 Dec 2023

Coe

young couple

1.0

Bad

I will not return.

Hotel layout was confusing. Staffing was significantly low.

Published on 28 Dec 2023

Madison

young couple

2.0

Very poor

I will not stay at this Embassy Suites again.

???

The bed was dirty and uncomfortable and the Breakfast buffet staff was very very rude. Staff was rude when we checked in.

Published on 27 Dec 2023

Latonya

family with young children

10.0

Exceptional

Peaceful and very relaxing

Its a very beautiful scenery around the property walking distance to places. Cocktail hour they gave 2 free drinks that was a nice area in the bar

Published on 21 Dec 2023

Leanne

review category business travellers

10.0

Exceptional

Room upgrade was awesome

Nothing

Published on 09 Dec 2023

Latanya

young couple

3.0

Poor

I thought this was a no-smoking hotel, NEVER AGAIN!

The distance to the downtown area.

The staff member that worked at night was horrible. She gave me major attitude even after she told me she didnt see my reservation. She gave the guest before me complimentary water and gave me just ignorance. The rolling of the eyes got me when I asked her about the burn marks on the sofa-bed. At first I thought it was mold, but No apology about the burn marks because in reality I did not do it, something else should have been said other than do not worry about it, they just havent replaced the cushions. Like why would you even put someone in that room if you know you have burn marks present, and let them decided. Instead receive your keys and surprise your guest. I posted the pictures as well because I had to cover up the sofa-bed with the extra bedding they provided. Like if you allow your guest to stay here and have burn marks all over the place they have to sit and have not replaced the cushions yet, WHAT ELSE ARENT YALL DOING.

(Read More)

Published on 27 Nov 2023

Mark

review category business travellers

6.0

Pleasant

Everything was very nice. Maybe look at getting more engaging staff.

The room was nice as was the breakfast.

We found the staff very unfriendly and they seemed very unhappy. To be honest it was very much bad energy and to be honest a bit of a downer. When paying these kinds of prices one would expect a little gratitude from the staff. After all the customers are paying their wages. or maybe management isnt paying them enough.

Published on 06 Nov 2023