This air-conditioned twin room is fitted with a flat screen TV with cable and satellite channels, a safe and a desk. The room also features a wardrobe and ironing facilities. Guests can also grab a bite at the minibar in the unit.The room enjoys garden views.Children's crib is available upon request. The room is complete with a private bathroom with free toiletries and a hairdryer.
This air-conditioned twin room is fitted with a flat screen TV with cable and satellite channels, a safe and a desk. The room also features a wardrobe and ironing facilities. Guests can also grab a bite at the minibar in the unit.Guests can relax on the terrace that is furnished with outdoor furniture.Children's crib is available upon request. The room is complete with a private bathroom with free toiletries and a hairdryer.
This air-conditioned twin room is fitted with a flat screen TV with cable and satellite channels, a safe and a desk. The room also features a wardrobe and ironing facilities. Guests can also grab a bite at the minibar in the unit.Guests can relax on the terrace that is furnished with outdoor furniture.Children's crib is available upon request. The room is complete with a private bathroom with free toiletries and a hairdryer.
Offering free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The spacious triple room offers air conditioning, a wardrobe, a carpeted floor and a flat-screen TV. The unit has 1 bed.
The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The suite features air conditioning, a wardrobe, a carpeted floor, a flat-screen TV, as well as garden views. The unit has 1 bed.
The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite has a wardrobe, a carpeted floor and a flat-screen TV. The unit offers 1 bed.
The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. This suite features a wardrobe, a carpeted floor and a flat-screen TV. The unit has 1 bed.
Providing free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The spacious twin room provides air conditioning, a wardrobe, a carpeted floor, a flat-screen TV, as well as garden views. The unit offers 2 beds.
Providing free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The spacious triple room provides air conditioning, a wardrobe, a carpeted floor, as well as a flat-screen TV. The unit offers 2 beds.
Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The twin room features air conditioning, a wardrobe, a carpeted floor, as well as a flat-screen TV. The unit has 2 beds.
The recently reopened Fairmont The Norfolk still has some areas to improve on, but the staff were friendly and the lunch setup and ambience were excellent. The food was delicious and unique, and the (Read More)hotel had a beautiful Christmas-themed foyer. The rooms could use an upgrade, but the hotel had impressive layout and a lovely garden. The German General Manager is doing a great job at improving the property. Overall, the hotel is a good choice with top-notch security.
Guest Reviews
Brunet
group
8.0
Very good
Nice hotel but old carpets in bedrooms
Garden
Old bedroom
Published on 03 Jan 2024
Jenni
young couple
9.0
Superb
Really good. Nothing was too much trouble for the staff.
Friendliness & helpfulness of staff
No hot water in room but was fixed quickly.
Unsupervised child in gym wearing croc shoes on running machine. Should not have been allowed in as could have injured himself & its irritating for gym users if there are children in there.
Published on 03 Jan 2024
Robert
young couple
10.0
Exceptional
Relaxing plus v friendly staff and sang amazing happy birthday song for me !!!
Lovely ground green and lush vegetation
N a
Published on 20 Dec 2023
Almonds
young couple
2.0
Very poor
Disappointed
Good selection of breakfast foods
The room was very tired and dirty in parts
The desk chair was disgustingly dirty
The bath plug and overflow were also dirty
Published on 14 Dec 2023
Allison
solo traveller
9.0
Superb
Superb
I absolutely LOVED this hotel - it was so charming, the location was great, and the staff was incrediblely kind, helpful, and welcoming! It was my first trip to Nairobi and my stay at the Norfolk made it memorable!!
Published on 13 Dec 2023
Reynolds
group
8.0
Very good
My stay was peaceful and nice
Love the total ambiance
My colleague and i experienced bites on our skin and was confirmed to be bed bugs. Please investigate for bedbugs
Published on 24 Nov 2023
Mohannad
review category business travellers
9.0
Superb
Comfortable stay and nice food
Staff were friendly, room is clean, cosy and comfortable. In addition, restaurant staff and food service were exceptional
Nothing
Published on 21 Nov 2023
Mp007
young couple
1.0
Bad
Bad
heritage building
In spite of booking a bigger room, I received a different room. After much convincing, I was shifted to the right room
morning buffet has limited option
got room with balcony , filled with dirt
Published on 16 Nov 2023
Paula
young couple
8.0
Very good
Very good
Ambiance and food
Published on 10 Nov 2023
Rosanna
young couple
6.0
Pleasant
Rooms and service let it down
As it was our honeymoon, we asked to be given a nicer room overlooking the gardens, which the hotel made happen. They also decorated the bed which was very lovely.
Aisha on the front desk was fantastic.
The rooms are dated and the service in the restaurant and by the pool are incredibly slow. Dont order anything if you dont have at least an hour to wait.
Live music/performance, Happy hour, Temporary art galleries, Themed dinner nights, Golf course (within 3 km), Game drives, Tour or class about local culture.
Business facilities
Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting
Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous
Family rooms, Facilities for disabled guests, Non-smoking rooms, Lift, Designated smoking area, Non-smoking throughout.
Safety features
Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Air conditioning, Wardrobe or closet, Clothes rack, Desk, Carpeted, Iron, Safety deposit box, Ironing facilities, Socket near the bed.
Food & Drink
Wine/champagne, Snack bar, Restaurant, Minibar, Kid-friendly buffet, Breakfast in the room, Packed lunches, Fruits, Special diet menus (on request), Kid meals, Outdoor furniture, Room service, Bar, Coffee house on site.
Safety & security
Smoke alarms, CCTV outside property, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas.
All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation.
Common areas
Garden.
Reception services
Concierge service, Valet parking, ATM/cash machine on site, 24-hour front desk, Invoice provided, Tour desk, Luggage storage, Currency exchange.
Physical distancing
Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General
Parking, Free parking, WiFi available in all areas.
Sun umbrellas, Outdoor pool (all year), Steam room, Massage, Spa/wellness packages, Outdoor pool, Personal trainer, Back massage, Spa lounge/relaxation area, Fitness/spa locker rooms, Swimming pool, Foot massage, Swimming Pool, Fitness centre, Couples massage, Fitness classes, Neck massage, Fitness, Spa facilities, Head massage, Pool bar, Spa and wellness centre, Full body massage, Hand massage, Sun loungers or beach chairs.
Transport
Accessible parking, Car hire, Airport drop off, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge), Airport pick up.
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