Hampton Inn & Suites Providence / Smithfield, Providence, RI

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King Room - Non-Smoking

Max 3 Adults

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The unit has 1 bed.

King Studio Suite with Sofa Bed - Non-Smoking

Max 4 Adults

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Spacious suite offers a sofa bed.

Queen Room with Two Queen Beds - Non-Smoking

Max 4 Adults

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This double room features a microwave and air conditioning

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All Facilities for Hampton Inn & Suites Providence / Smithfield

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available.
Bathroom	Hairdryer.
Room Amenities	Sofa bed, Air conditioning, Ironing facilities, Heating.
Food & Drink	Refrigerator, Microwave, Tea/Coffee maker.
Safety & security	Security alarm, Fire extinguishers, CCTV in common areas, Smoke alarms.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Daily housekeeping, Laundry.
Media & Technology	Radio, Video, Telephone.
Services & Extras	Alarm clock.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Express check-in/check-out, ATM/cash machine on site, Luggage storage, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General	Pets allowed, Free parking, Parking, Parking on site, WiFi available in all areas.
Pool and wellness	Swimming pool, Swimming Pool, Fitness centre, Indoor pool (all year), Fitness, Indoor pool.
Transport	Accessible parking.

Guest Ratings For This Property

7.9

Based on 581 Reviews

100% verified reviews

Comfort

8.53

Cleanliness

8.4

Value For Money

7.89

Facilities

8.26

Reviewers Mention About Hampton Inn & Suites Providence / Smithfield

One reviewer suggested that the rooms could use fresh carpet, but praised the wonderful service and appreciated the snacks in the lobby. Another reviewer described the hotel as fabulous, with friendl (Read More)y and helpful staff. They specifically mentioned Carmen, who ran the breakfast and provided outstanding service. A third review mentioned that the rooms were great and well-equipped, but expressed disappointment with the professionalism of the front desk staff. Overall, the hotel was considered a good value for the price and recommended for a short stay while traveling. A fourth reviewer praised the exceptional service provided by Tiequanma and suggested she be compensated for going above and beyond.

Guest Reviews

Paige

family with young children

4.0

Disappointing

Close to the highway, gas stations and places to eat. convenient location. Certain staff members were friendly.

The pool was a lot smaller than expected, which made it uncomfortable. No more than 4 people could fit inside of it comfortably at once. We never received towels & were told they were all out and it would have to wait til morning but still never received any which made showering / drying off after the pool hard. The children and I had to use small wash cloths to dry off and walk from the pool to our room wet / cold.

Published on 03 Jan 2024

Kaley

young couple

1.0

Bad

Disappointing Stay at Hampton Inn & Suites Providence/Smithfield

None

Our recent stay at Hampton Inn & Suites Providence/Smithfield was far from satisfactory. Upon arrival, despite our reservation for a King Suite, we were provided with a Standard King room without prior notice or explanation from the receptionist. Upon entering the room, we noticed a peculiar odor, presumably from smoking, despite the room being designated as non-smoking. When we brought these concerns to the reception, we were informed of the unavailability of the King Suite without any offer of compensation or resolution. Seeking assistance the following day, we approached the manager on-site. Unfortunately, the interaction was marred by unfriendliness and a lack of hospitality. The manager emphasized that room types booked through third-party platforms such as booking.com are subject to availability, absolving the hotel from responsibility. Furthermore, the manager's insistence on signing up for Hilton Membership and solely booking through their website felt coercive and did not address our immediate concerns. The most distressing incident occurred during checkout when housekeeping entered our room unannounced at around 10 am. Their intrusion, while I was in the midst of dressing, was unexpected and alarming. Despite reporting this invasive occurrence to the reception, the response received was dismissive, offering a cursory apology without acknowledging the gravity of the situation. Overall, our experience from start to finish at the Hampton Inn & Suites Providence/Smithfield was profoundly disappointing and distressing. The lack of proactive communication, unavailability of the reserved room type, and the concerning intrusion during checkout marred what should have been a comfortable stay. Regrettably, based on our experience, I cannot recommend this establishment and hope that steps are taken to address these issues for the benefit of future guests.

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Published on 03 Jan 2024

Gail

young couple

5.0

Passable

Just ok

Didnt eat there but others seemed to like it. Parking was good. Location was quiet.

Old, needs repairs, broken floor tiles when you walk in. Bed was fairly comfortable. Room wasnt cleaned very well. Counters were dirty so I had to wash them down. Rugs were dirty. We asked two days in a row for clean towels and were told there werent any. Finally the night before we left they delivered some to our room. Room was never cleaned while we were there for 4 days.

Published on 03 Jan 2024

Carol

group

6.0

Pleasant

The location and comfortable beds are the only reason I would come back.

The beds were very comfortable and the rooms were very clean when we arrived. The houseman was very responsive, and the cleaning staff in the hallways were very friendly and nice.

The front desk staff were inconsistent and not very knowledgeable. Our keys never worked. The breakfast bar was very skimpy. We had to ask for toilet paper and tissues to be replaced. The cleaning staff never came in our room and changed the beds or put out new towels.

Published on 03 Jan 2024

Paula

solo traveller

7.0

Good

It was close to where I needed to be. Next time we'll be a different hotel in that area.

Spectacular breakfast. A different selection every day. I have to give the workers five stars out of five. They were very friendly and very helpful.

I stayed for 5 nights and nobody came to clean my room. I had to ask a worker in the hallway for toilet paper and towels. The shower dribbled. I didn't switch rooms because I had already unpacked for my five night stay. Among other things the quilt was stained. I stayed at a lot of different Hampton Inns and this was the worst one yet. I was very surprised.

Published on 03 Jan 2024

Michelle

young couple

7.0

Good

Great value. Comfortable bed. Very clean

It was clean and very decently priced. The pool was nice and warm and front desk desk friendly. The bed was super comfortable!

There is no staffing after hours. There should be an emergency number or a manager on duty for when people get locked out or the magnetic strip stops working. Mine stopped working and there was no one on site. We had to walk thru an employee only door to find someone. Very frustrating.

Published on 02 Jan 2024

Carlene

family with young children

9.0

Superb

Front desk was extremely helpful and polite!

Coffee cups were not big enough!! I love my coffee in the morning.

Published on 01 Jan 2024

Arthur

solo traveller

3.0

Poor

Will not do business with them again.

Location was close to where I need to be.

They have over charged my credit card by eighty dollars even though the receipt says different. Person checking out the same time as me also had been over charged and was disputing the rate.

Published on 31 Dec 2023

Ajibola

young couple

2.0

Very poor

I had a crappy stay. I will not be going back.

Location

My Car was broken into. Three of my Credit cards were stolen others, I had to ask for a replacement. It was a terrible experience. Christmas breakfast was nasty. I have always used the hotel anytime Im in Rhode Island but not anymore. I was told that my car was parked at owners risk.

Published on 26 Dec 2023