Our recent stay at Hampton Inn & Suites Providence/Smithfield was far from satisfactory. Upon arrival, despite our reservation for a King Suite, we were provided with a Standard King room without prior notice or explanation from the receptionist. Upon entering the room, we noticed a peculiar odor, presumably from smoking, despite the room being designated as non-smoking. When we brought these concerns to the reception, we were informed of the unavailability of the King Suite without any offer of compensation or resolution.
Seeking assistance the following day, we approached the manager on-site. Unfortunately, the interaction was marred by unfriendliness and a lack of hospitality. The manager emphasized that room types booked through third-party platforms such as booking.com are subject to availability, absolving the hotel from responsibility. Furthermore, the manager's insistence on signing up for Hilton Membership and solely booking through their website felt coercive and did not address our immediate concerns.
The most distressing incident occurred during checkout when housekeeping entered our room unannounced at around 10 am. Their intrusion, while I was in the midst of dressing, was unexpected and alarming. Despite reporting this invasive occurrence to the reception, the response received was dismissive, offering a cursory apology without acknowledging the gravity of the situation.
Overall, our experience from start to finish at the Hampton Inn & Suites Providence/Smithfield was profoundly disappointing and distressing. The lack of proactive communication, unavailability of the reserved room type, and the concerning intrusion during checkout marred what should have been a comfortable stay. Regrettably, based on our experience, I cannot recommend this establishment and hope that steps are taken to address these issues for the benefit of future guests.
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