Hilton Garden Inn Louisville Downtown, Louisville

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Room Types Available

Queen Room with Two Queen Beds

Max 4 Adults

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This room includes a flat-screen cable TV, coffee machine, desk and mini-refrigerator.

King Room - Hearing Accessible

Max 3 Adults

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This hearing accessible room includes a flat-screen cable TV, coffee machine, desk and mini-refrigerator.

King Room with Sofa Bed

Max 4 Adults

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This room includes a sofa bed, flat-screen cable TV, coffee machine, desk and mini-refrigerator.

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Hilton Garden Inn Louisville Downtown is featured in

49 Best Hotels In Louisville

$ 67 onwards

Guest Ratings For This Property

8.1

Based on 405 Reviews

100% verified reviews

Comfort

8.68

Cleanliness

8.72

Value For Money

7.93

Facilities

8.47

Reviewers Mention About Hilton Garden Inn Louisville Downtown

The Hilton Garden Inn Louisville Downtown is praised for its great location and excellent staff. However, several reviewers mentioned that the rooms are dated and in need of an upgrade. The valet ser (Read More)vice received high praise, with specific staff members mentioned. The lobby and restaurant/bar were beautiful, and the food and drinks were enjoyed by guests. Overall, the hotel is recommended for its comfortable rooms and friendly staff, with some minor issues mentioned.

Guest Reviews

Eric

family with young children

8.0

Very good

Overall nice stay the handsoap and shower gel was an oversight for me.

Impressed very clean and soon as you walk in the 2 tvs in the room are programmed with the persons name that registered never seen that before very classy! Big room nice view comfy bed and pillows.

Well been to many hotels and motels your hotel very pricey but you expect also the basics in the bathroom like free hand soap bars that are wrapped ready to go? None available or the free mouthwash bottles usually supplies to the customer. Finally the shower very clean but again Shower Gel bottle empty to the first pump very disappointed glad I brought my own. Yes they say oh you can ask its complimentary but we shouldnt have to call for basic handsoap or a refill that is locked.

Published on 05 Jan 2024

Anonymous

with friends

7.0

Good

The location

Only 2 elevators and one was shut down due to the restaurant and we were told they only had stairs thwt came down, didnt have stairs that went up

Published on 02 Jan 2024

Amber

family with young children

10.0

Exceptional

It was great

Room, close to venue

Published on 29 Dec 2023

Donovan

young couple

4.0

Disappointing

Its was clean and, the location was right next to where we needed to go

The staff charged my card for a different room and checked me in under the wrong person because she didnt take my id when I gave it to her and she took my name down wrong

Published on 19 Dec 2023

Suzanne

young couple

10.0

Exceptional

Value for price was excellent

Greeted very kindly... accommodations and amenities for the price were outstanding... the food from the resteraunt upstairs was great!

Published on 14 Dec 2023

Robert

young couple

10.0

Exceptional

Close to what I needed

Stayed in street room, very noisy in the mourning

Published on 13 Dec 2023

Marsha

group

10.0

Exceptional

We will stay here again. Great place and great staff.

The front staff were very friendly. The hotel offers a free shuttle service to downtown attractions and restaurants. This service was fantastic. They took us to our restaurant and back to the hotel and told us of places to shop after dinner. We called when we were ready to leave and they were there in minutes. Very friendly and helpful. The shuttle is a reason to stay at this hotel. We went to a show at the Palace Theatre and it is just around the corner. Breakfast the next day was good and the staff was very friendly and helpful.

Published on 10 Dec 2023

Edwards

young couple

8.0

Very good

Great location, clean rooms

The location to the Louisville Palace is amazing. Youre only steps away. Theres some good food options within walking distance. The room and bathroom was clean.

they charged extra for breakfast and it wasnt good, especially for the price. The parking garage is shady and parking is expensive, even self parking is $22.

Published on 09 Dec 2023

Deborah

family with young children

5.0

Passable

Location. Front desk clerk Lily was amazing.

No shuttle service as described, no coffee in the lobby. The only waitress in the breakfast area was overwhelmed and unprepared with 6 people in the room. The hot items served cold. Never got the requested towels. The bill was incorrect.

Published on 28 Nov 2023

Roger

young couple

9.0

Superb

Besides the beds it was an overall great stay!

Staff was so friendly and rooms and hotel were super clean!

Our only complaint was the beds were hard.

Published on 20 Nov 2023

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bar

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All Facilities for Hilton Garden Inn Louisville Downtown

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
Miscellaneous	Family rooms, Facilities for disabled guests, Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Allergy-free room, Non-smoking throughout.
Safety features	Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available.
Bathroom	Free toiletries, Hairdryer.
Room Amenities	Sofa bed, Air conditioning, Desk, Seating Area, Safety deposit box, Ironing facilities, Heating.
Food & Drink	Refrigerator, Microwave, Vending machine (drinks), Restaurant, Outdoor furniture, Tea/Coffee maker, Bar.
Safety & security	Smoke alarms, Fire extinguishers.
Services	Free WiFi, WiFi, Internet services.
Cleaning services	Dry cleaning, Trouser press, Daily housekeeping, Laundry.
Media & Technology	Cable channels, TV, Video, Radio, Flat-screen TV, Telephone.
Services & Extras	Key card access, Key access.
Common areas	Sun terrace, Shared lounge/TV area.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas.
Reception services	ATM/cash machine on site, 24-hour front desk, Express check-in/check-out, Luggage storage.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General	Parking, Pets allowed, Parking on site, WiFi available in all areas.
Entertainment and family services	Nightclub/DJ.
Transport	Accessible parking, Parking garage, Shuttle service, Shuttle service (free).
Pool and wellness	Fitness centre, Fitness.
Outdoor & View	Terrace.

Hilton Garden Inn Louisville Downtown

Check Room Options And Availability

Room Types Available

Hilton Garden Inn Louisville Downtown is featured in

Guest Ratings For This Property

Reviewers Mention About Hilton Garden Inn Louisville Downtown

Guest Reviews

Eric

Very good

Overall nice stay the handsoap and shower gel was an oversight for me.

Anonymous

Good

Good

Amber

Exceptional

It was great

Donovan

Disappointing

Disappointing

Suzanne

Exceptional

Value for price was excellent

Robert

Exceptional

Exceptional

Marsha

Exceptional

We will stay here again. Great place and great staff.

Edwards

Very good

Great location, clean rooms

Deborah

Passable

Passable

Roger

Superb

Besides the beds it was an overall great stay!

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