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Hilton Garden Inn Portsmouth Downtown

Strawbery Banke (0 kms from USS Albacore Museum)
100 High Street

Ranked 16 out of 39 best hotels in portsmouth

7.8
298 reviews

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Room Types Available

Room, 1 King Bed with Sofa Bed (Mini Fridge/Microwave)
  • Max 4 Adults
    •

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    A cable TV, microwave and refrigerator are included in this room.

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    Queen Room with Two Queen Beds
  • Max 4 Adults
    •

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    A cable TV, microwave and refrigerator are included in this room.

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    Queen Room with Two Queen Beds
  • Max 4 Adults
    •

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    A cable TV, microwave and refrigerator are included in this room.

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    King Room
  • Max 2 Adults
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    A cable TV, microwave and refrigerator are included in this room.

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    Room, 1 King Bed ? Disability Access (Mini Fridge/Microwave)
  • Max 4 Adults
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    The quadruple room features air conditioning and a tea and coffee maker. The unit has 1 bed.

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    Suite, 1 King Bed (Mini Fridge/Microwave)
  • Max 4 Adults
    •

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    The quadruple room features air conditioning and a tea and coffee maker. The unit has 2 beds.

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    Room, 2 Queen Beds ? Hearing Accessible (Mini Fridge/Microwave)
  • Max 4 Adults
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    The quadruple room offers air conditioning and a tea and coffee maker. The unit has 2 beds.

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    Hilton Garden Inn Portsmouth Downtown is featured in

    Guest Ratings For This Property

    7.8
    Based on 298 Reviews
    100% verified reviews

    Comfort

    8.42

    Cleanliness

    8.35

    Value For Money

    7.08

    Facilities

    7.95

    Reviewers Mention About Hilton Garden Inn Portsmouth Downtown

    The Hilton Garden Inn Portsmouth Downtown is praised for its great location and clean rooms, but there are some issues with the bed being too hard, old pillows, and empty shampoo bottles. Additionall (Read More)y, the lack of curtains in the pool area makes guests feel exposed. On the positive side, the hotel offers comfortable rooms, friendly customer service, and a secure building. Some guests suggest adding more food and personal care options in the market.

    Guest Reviews

    Karen
    young couple
    9.0
    Superb
    Great location, Clean, Friendly Front desk staff(this was the only person I had contact with),quiet.
    When I made the reservation I asked to stay on the upper floor and it was the top floor. 5. We had a very quiet stay, didn't hear a peep. The room was very clean.
    keep stubbing my toe on the bed board under the bed.

    Published on 31 Dec 2023

    Glenn
    with friends
    9.0
    Superb
    We all love to visit Portsmouth.
    Excellent staff and location
    The bar is not welcoming and we all had to walk around to valet parking area to reenter the hotel.

    Published on 31 Dec 2023

    Stevens
    solo traveller
    8.0
    Very good
    Good value, I would stay there again.
    Clean, safe and good location.
    The outlets are worn out (loose). The showerhead spray was too narrow, and the spray adjustments did not work.

    Published on 29 Dec 2023

    Sarah
    family with young children
    7.0
    Good
    Good
    Location
    Room keys did not work, needed to return to front desk 3 times to address non working room keys

    Published on 27 Dec 2023

    Colleen
    young couple
    8.0
    Very good
    Very good
    Large room. Clean. Good location with convenient nearby parking.
    The heat was blasting and couldnt be turned down nor the windows opened. We couldnt sleep because it was so hot.

    Published on 22 Dec 2023

    Shaffer
    young couple
    4.0
    Disappointing
    Staying you don't want to swim
    The location is great. Right in the middle of a very walkable area, but quiet. Room was clean.
    The pool/spa is in full view of the street and sidewalk going by. So you have a great location, but are in a fishbowl to swim. The bed was also hard as a rock.

    Published on 20 Dec 2023

    Joshua
    family with young children
    1.0
    Bad
    Manager was unhelpful.
    Tried to modify reservation on a weekend. Front desk staff were unable to help and said that they needed to talk to manager who wasnt there. The supposedly sent a text to the manager, but we did not get any response. As a result we were charged a stay for two rinks that we did not use. They were unwilling to allow us a credit to book on a different day.

    Published on 16 Dec 2023

    Richard
    young couple
    9.0
    Superb
    Nice staff. Clean room. Convenient to downtown.
    Didn't buy the breakfast.
    Have tea available in lobby in the am. Coffee was available. I expected a high end property to do better, as the last Hilton we stayed with did, with coffee and tea avalable 24/7.

    Published on 30 Nov 2023

    Surin
    with friends
    7.0
    Good
    Very nice- I would definitely book again
    Location, cleanliness, staff and it was very pretty
    I paid for a room for 3. There was a king bed and a pull out sofa. No bedding for the pull out sofa. When we called for a blanket they said they didn't have any. They brought some sheets but I was freezing. Then there was no coffee in the morning when they told us there would be fresh coffee. It was gone by 8:30 am.

    Published on 29 Nov 2023

    Joann
    young couple
    3.0
    Poor
    Do not go there
    Not much went well
    No room service.. suite not very clean.. stains on carpet, couch, comforter, and pillows under pillowcase. Toilet rim and rim under the sink basin. Mold in corners of the shower.. only stayed because we paid in full non refundable..left a day early and forfeited the money. Staff was great but they were short staffed

    Published on 27 Nov 2023

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    Top Facilities

    parking

    bar

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    All Facilities for Hilton Garden Inn Portsmouth Downtown

    Category Facilities
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
    Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Family rooms, Facilities for disabled guests, Allergy-free room, Non-smoking throughout.
    Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property.
    Bathroom Free toiletries, Hairdryer.
    Room Amenities Air conditioning, Ironing facilities, Heating, Desk, Safety deposit box.
    Food & Drink Refrigerator, Snack bar, Microwave, Restaurant, Tea/Coffee maker, Bar.
    Safety & security 24-hour security, Fire extinguishers, Smoke alarms.
    Services WiFi, Free WiFi, Internet services.
    Cleaning services Daily housekeeping, Laundry, Dry cleaning.
    Services & Extras Wake-up service, Key card access.
    Media & Technology Radio, Cable channels, Video, Telephone.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Reception services Express check-in/check-out, Valet parking, ATM/cash machine on site, Luggage storage, 24-hour front desk.
    Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Contactless check-in/check-out, Physical distancing rules followed.
    General Pets allowed, Parking, Parking on site, WiFi available in all areas.
    Pool and wellness Hot tub/Jacuzzi, Swimming pool, Swimming Pool, Fitness centre, Fitness, Indoor pool.
    Transport Accessible parking, Parking garage.
    Shops Minimarket on site.

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