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Hilton Garden Inn Rochester Downtown

Downtown Rochester (1 kms from The Strong National Museum of Play)
155 East Main Street

Ranked 17 out of 25 best hotels in rochester

7.6
153 reviews

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Room Types Available

King Room
  • Max 2 Adults
    •

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    The double room provides air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit offers 1 bed.

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    King Room - Hearing Accessible
  • Max 2 Adults
    •

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    This double room is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit offers 1 bed.

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    Queen Room with Two Queen Beds
  • Max 4 Adults
    •

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    This quadruple room is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit offers 2 beds.

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    Queen Room with Two Queen Beds - Hearing Access
  • Max 4 Adults
    •

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    This quadruple room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit has 2 beds.

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    King Room with Sofa Bed
  • Max 3 Adults
    •

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    This triple room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker, a seating area and heating. The unit has 2 beds.

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    Junior King Suite with Sofa Bed
  • Max 4 Adults
    •

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    The air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area and heating.

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    King Room with Accessible Tub - Mobility Access
  • Max 2 Adults
    •

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    The double room provides air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

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    Hilton Garden Inn Rochester Downtown is featured in

    Guest Ratings For This Property

    7.6
    Based on 153 Reviews
    100% verified reviews

    Comfort

    8.42

    Cleanliness

    8.05

    Value For Money

    7.18

    Facilities

    7.95

    Reviewers Mention About Hilton Garden Inn Rochester Downtown, NY

    The Hilton Garden Inn Rochester Downtown is praised for its convenient location, within walking distance of Blue Cross Arena and the Public Library of Rochester. Guests appreciated the clean and spac (Read More)ious rooms, as well as the helpful and friendly staff. Some minor drawbacks mentioned include the need to park in a nearby garage and the lack of shampoo in the shower dispenser. Overall, guests expressed a willingness to stay at this hotel again in the future.

    Guest Reviews

    Jeff
    with friends
    7.0
    Good
    Good
    Everything inside the hotel was great. Room was big and comfortable. The restaurant/bar was awesome. The location was great. Staff were friendly and helpful
    The only thing I didn't like was the parking garage isn't attached to the hotel. If I had alot of bags i would of not been happy. It's winter and it was a long cold walk from the garage to the hotel

    Published on 08 Dec 2023

    Jannette
    family with young children
    7.0
    Good
    Could have been worse
    The staff and the location we needed very clean !
    The set up from parking garage to hotel the pool water was cold the bed was very firm breakfast was so so and expensive.

    Published on 19 Nov 2023

    Annette
    young couple
    9.0
    Superb
    Enjoyable
    Clean and pool area is nice.

    Published on 11 Nov 2023

    Elise
    family with young children
    10.0
    Exceptional
    Exceptional
    Shortly after checking in, I received a text from the front desk to make sure the room was ok and to see if we needed anything. Later that evening, we were attempting to get bottled water from the vending machine and it was sold out. We went to another floor and that vending machine was sold out as well. There was a staff member near by and she asked what room we were in, we told her and within 10 minutes 4 bottles of water were delivered to the room.

    Published on 10 Nov 2023

    Arshid
    solo traveller
    7.0
    Good
    Acceptable
    Almost everything.
    A bit pricy. But acceptable.

    Published on 03 Nov 2023

    Fletcher
    family with young children
    1.0
    Bad
    Bad
    NOTHING APP PPP OP
    Terrible and Nasty Customer Service and they lied about the Free Cancellation

    Published on 26 Oct 2023

    Bruce
    young couple
    8.0
    Very good
    Very good
    Great staff at check in. Downtown location close to the things we were interested in.

    Published on 13 Oct 2023

    Kimberly
    young couple
    6.0
    Pleasant
    Pleasant
    The FRONT DESK STAFF WERE AMAZING, , however we tired the bar downstairs for drinks and dinner and that left little to be desired. The bartender didnt know how to make any drinks at all. She spent her time outside smoking, and was also our server at dinner. She would barley wait to hear what we wanted to order, she never put our points on our stay. The next morning the staff at breakfast were rude and let us know very loudly that it was almost 10 am so we never ordered anything. The older mad cooking was however very nice but everyone else was practically throwing us out, so we left.
    The FRONT DESK STAFF WERE AMAZING, , however we tired the bar downstairs for drinks and dinner and that left little to be desired. The bartender didnt know how to make any drinks at all. She spent her time outside smoking, and was also our server at dinner. She would barley wait to hear what we wanted to order, she never put our points on our stay. The next morning the staff at breakfast were rude and let us know very loudly that it was almost 10 am so we never ordered anything. The older mad cooking was however very nice but everyone else was practically throwing us out, so we left.

    Published on 26 Sep 2023

    Kristin
    young couple
    4.0
    Disappointing
    Disappointing
    Building and furnishings were lovely, staff was very attentive, pleasant and professional
    Location, parking, room was set at 55 when I arrived. The smell of water damage was overwhelming. I checked out after one night and found another hotel.

    Published on 14 Sep 2023

    Gerry
    family with young children
    7.0
    Good
    Great property but too expensive
    Location
    Price Taking of deposit for incidentals

    Published on 04 Sep 2023

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    Top Facilities

    parking

    bar

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    All Facilities for Hilton Garden Inn Rochester Downtown, NY

    Category Facilities
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Family rooms, Facilities for disabled guests, Non-smoking throughout.
    Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
    Bathroom Bath or shower, Free toiletries, Hairdryer.
    Room Amenities Sofa bed, Air conditioning, Ironing facilities, Heating, Desk, Seating Area, Safety deposit box.
    Food & Drink Refrigerator, Microwave, Vending machine (drinks), Restaurant, Room service, Tea/Coffee maker, Bar.
    Services WiFi, Free WiFi, Internet services.
    Cleaning services Laundry, Dry cleaning.
    Services & Extras Wake-up service.
    Media & Technology Radio, Cable channels, TV, Video, Flat-screen TV, Telephone.
    Food & drink safety Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
    Reception services ATM/cash machine on site, Luggage storage, 24-hour front desk.
    Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
    General Pets allowed, Parking, Parking on site.
    Transport Airport shuttle, Accessible parking, Airport shuttle (free), Airport drop off, Parking garage, Airport pick up.
    Pool and wellness Swimming pool, Swimming Pool, Fitness centre, Indoor pool.
    Shops Minimarket on site.

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