There wasn't much light in the suite, only a lamp at one end of the room and LED reading lights by the side of the bed. This made the room very dark. Additionally, we tried ordering room service from the menu in our room - after 10 mins of trying to get through on the room service line, we called reception instead who sounded quite annoyed that we had phoned them. They then proceeded to put the phone down quite abruptly when we asked if we could speak to someone regarding room service. This was unfortunately very disappointing customer service. If room service was not available, this should have been stipulated on the menu in our room instead of advertising hours that it was clearly unavailable - we wouldn't have planned for room service if this was the case. However, the reception staff at check in and check out were very helpful and friendly.
Additionally, when we went to the hotel bar for drinks there was a corporate christmas party on in one of the suites; the 'manager?' of the company kept telling us to leave the bar so that it could be closed and the staff could attend to the party - this resulted in us leaving the hotel and having drinks elsewhere. However I would like to add that the bar staff tried to handle the situation very professionally and we were able to have a drink in the bar on our return to the hotel. Advice for future christmas parties/events: ensure there is enough staff to cover the party to eliminate the need for party members to spill in to the hotel bar and make guests feel uncomfortable for wanting to be served by bar staff.
(Read More)
See all hotels in Bradford
