Holiday Inn Express Hotel & Suites Chattanooga-Lookout Mountain, an IHG Hotel, Chattanooga

The reviewer encountered issues with their initial room, including a leaking toilet and being locked out. They found hairs in the beds. On the positive side, the breakfast offered a wide variety of f (Read More)oods and sweets. The employees were described as very nice and kind, providing helpful information about Chattanooga's attractions and recommended restaurants.

Guest Reviews

Anthony

family with young children

5.0

Passable

The breakfast offered the next morning. Food seemed to be decent enough to enjoy. The staff was friendly and helpful while eating.

Dirty pillowcases, dirty sheets and dirty comforters. We had human hair on our bed, and I asked for new sheets which was covered in hair once again. The guy working the front desk that night was not interested in helping. More focused on whatever was on his phone.

Published on 02 Jan 2024

Alisha

solo traveller

2.0

Very poor

The lady at the front counter was very nice and professional at check in.

I did not care for the room that had several lady bugs throughout the entire room. The shower did not drain at all so when you showered you were standing in water that went above your ankles. The noise upstairs during late night hours was ridiculous. There were things consistently being dropped and possibly running from one side to another. Needless to say I tossed and turned all night and didnt sleep much. I should have stayed at the Hampton Inn I was much more comfortable passing through last week.

Published on 30 Dec 2023

Joseph

family with young children

2.0

Very poor

Stay off booking sites.

Booked my room with booking.com but was called within minutes by the hotel to tell me there was no rooms available. . .I was still charged for the room even though I was supposed to pay at the property, and now a week later and I still have not received my refund.

Published on 27 Nov 2023

Anonymous

family with young children

9.0

Superb

It was very nice . It was quiet , the people at the front desk were nice , beds were comfortable and it was welcoming

It was very modern and in a great area . Youre not far from a lot of restaurants and local attractions.

Published on 24 Nov 2023

Scott

review category business travellers

6.0

Pleasant

Couldnt relax and unwind because of the urine smell.

The room had a very strong odor of urine. The shower head and curtain had mold on them.

Published on 28 Oct 2023

Top Facilities

Wifi

Pets allowed

Beach

Pool

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Holiday Inn Express Hotel & Suites Chattanooga-Lookout Mountain, an IHG Hotel

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Reviewers Mention About Holiday Inn Express Hotel & Suites Chattanooga-Lookout Mountain, an IHG Hotel

Guest Reviews

Anthony

Passable

Passable

Alisha

Very poor

Very poor

Joseph

Very poor

Stay off booking sites.

Anonymous

Superb

It was very nice . It was quiet , the people at the front desk were nice , beds were comfortable and it was welcoming

Scott

Pleasant

Couldnt relax and unwind because of the urine smell.

Karen

Exceptional

Exceptional

Anonymous

Very good

Great value for your money and location was perfect for tourists!

Sue

Very good

Very good

Thomas

Exceptional

It was great!!

Nigel

Superb

Superb

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