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Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel

Fort Sanders (5 kms from Knoxville Zoo)
5634 Merchants Center Boulevard - Show on map

Ranked 12 out of 47 best hotels in knoxville

8.2
481 reviews

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Room Types Available

Premium King Room
  • Max 4 Adults
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    This room has a flat-screen TV, tea/coffee maker and microwave.

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    Standard Room with Two Queen Beds
  • Max 4 Adults
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    This room features a microwave, tea/coffee maker and seating area.

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    Deluxe Twin Room - Hearing Accessible
  • Max 4 Adults
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    This room has a tea/coffee maker, cable TV and air conditioning.

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    Standard Room
  • Max 2 Adults
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    Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.

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    King Room - Hearing Accessible - Non-Smoking
  • Max 2 Adults
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    This room has a satellite TV, air conditioning and microwave.

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    Standard King Room
  • Max 2 Adults
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    This room features a microwave, air conditioning and tea/coffee maker.

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    King Room - Disability Access
  • Max 2 Adults
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    This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

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    King Room - Disability Access
  • Max 2 Adults
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    This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

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    King Mobility Accessible Tub Non-Smoking
  • Max 2 Adults
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    This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

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    Standard Queen Room with Two Queen Beds and Tub - Accessible
  • Max 4 Adults
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    This air-conditioned suite is comprised of a flat-screen TV with cable channels and a private bathroom.

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    Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel is featured in

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    Guest Ratings For This Property

    8.2
    Based on 481 Reviews
    100% verified reviews

    Comfort

    8.81

    Cleanliness

    8.93

    Value For Money

    8.11

    Facilities

    8.74

    Reviewers Mention About Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel

    The first review mentions that the Holiday Inn Knoxville N - Merchant Drive is a typical Holiday Inn with good value, clean rooms, and friendly service. The only downside is that breakfast is not inc (Read More)luded and there are better options nearby. The second review compliments the hotel's cleanliness, friendly staff, but mentions confusion about the breakfast requiring the purchase of adult meals for free children's breakfast. The manager resolved the issue by comping the meals for older kids. The third review mentions that the hotel has comfortable beds and kind staff. However, the public washer and dryer on the second floor need to be replaced as the dryer does not work well. Additionally, the location is not ideal for walking due to the lack of sidewalks.

    Guest Reviews

    Rebecca
    family with young children
    9.0
    Superb
    Superb
    Food in the restaurant was tasty and well priced
    N/a

    Published on 04 Jan 2024

    Anwar
    family with young children
    10.0
    Exceptional
    Lovely hotel and employees
    Everything the front desk and room service restaurant

    Published on 03 Jan 2024

    David
    young couple
    8.0
    Very good
    The staff made everything enjoyable
    Lots of room comfortable bed and the staff was very friendly
    There was a dirty wash cloth over the shower bar when we arrived in our room. Other than that the room was very nice but when someone wants a walk in shower they may have accessibly issues the bed was too high for my wife to get into without help. The other thing is we paid for breakfast but wanted to leave at 6 am but you did not serve breakfast till 7 maybe put some muffins and fruit out for early risers.

    Published on 31 Dec 2023

    Jordan
    family with young children
    5.0
    Passable
    Id give my stay a 6.5, the bed was okay, not the best. No breakfast.
    I liked that you had an option of dinner on site
    I paid $200 for one night, and didnt get free breakfast. They have to make the food no matter what, why not include it in the stay. I would not have booked if I knew that before hand. I was very upset when I realized it was ONLH $10.95 to eat

    Published on 31 Dec 2023

    David
    solo traveller
    9.0
    Superb
    Great place to stay on the north side of Knoxville.
    Very clean and modern. Staff was helpful, courteous, and knew what they were doing. Very near I-75 just north of Knoxville. Good value.

    Published on 25 Dec 2023

    Timothy
    review category business travellers
    7.0
    Good
    The hotel was comfortable and staff nice.
    no
    room

    Published on 20 Dec 2023

    James
    young couple
    1.0
    Bad
    Would not work with me over money paid for nothing
    The fact that I was so close to down town for a Concert . Would have made it so easy to get to my venue
    I made arrangements to stay at this hotel with booking.com did not realize that if something happened with my venue that was Scheduled same night of my stay that I would not get my money back ... well needless to say Paul Stanley of KISS fell sick with the flu . Knoxville TN Concert was canceled. I thought that Booking.com would help me but only told me I would have to call staff at the hotel were I had made arrangements with Booking.com.. staff would not move my stay date to another day or Reuniverse my money.. pretty sade that a Establishment that has more money than I do could not make arrangements with me no better than that ... so sad
    (Read More)

    Published on 12 Dec 2023

    Matt
    young couple
    4.0
    Disappointing
    Disappointing
    Additional charge for breakfast Silly

    Published on 25 Nov 2023

    Tammy
    young couple
    10.0
    Exceptional
    Exceptional
    No free breakfast

    Published on 15 Nov 2023

    Rachel
    young couple
    10.0
    Exceptional
    Exceptional
    It was very clean and comfortable. Easy to book online.
    I was quoted $205 when I booked and it said price you will pay. I was charged $50 more when we checked in.

    Published on 07 Nov 2023

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