The overall experience and service we received this Christmas at InterContinental Hanoi Westlake has put this hotel in my Top 5 in the world.
We arrived to an early check in and an upgraded room. The staff couldn't do enough everywhere we went - restaurants, concierge, reception. Everyone we met, just excellent service.
The inclusive buffet breakfast - perhaps the best of any hotel I've ever experienced!
We booked into the Milan Restaurant for Christmas Eve dinner. The set menu was phenomenonal - creative and delicious - and again; the staff were fantastic! This was our fave, esp. the string quartet.
Christmas Day we booked into Caf du Lac, a different vibe as it was a buffet lunch and less smooth an experience (wish we'd gone back to Milan), but so much effort had gone into the buffet it was still an impressive experience. I love that the Exec. Chef would come round the room to chat.
Our large, over-water room with balcony had everything you could ever imagine, from minibar to huge bath, rainforest shower to pillow menu, massive smart TV to wireless & USB charging, ironing board to safe, bathrobes and slippers to wine glasses, tea making facilities and complimentary water. All made up daily. And if you didn't wanna walk - just press zero for the buggy to come collect you.
We stayed 3 nights and left feeling valued, relaxed and superbly looked after. Thank you IC!
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