JW Marriott Grand Rapids, Grand Rapids | Photos, Reviews & Deals @Holidify

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King or Queen Room with City View

Max 2 Adults

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Featuring a city view and cable TV, this room also offers an iPod docking station.

Club Level King or Queen Room with City View

Max 2 Adults

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Featuring cable TV and an iPod docking station, this room offers concierge lounge access to free food, beverages, and business services.This room includes access to the Concierge lounge, which offers midday snacks, hors d'oeuvres, late night snacks and a variety of complementary cocktail and non-alcoholic beverage options.

King or Queen Room with River View

Max 2 Adults

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Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin/double room features a flat-screen TV with cable channels, a minibar, a seating area, a safe deposit box as well as river views.

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All Facilities for JW Marriott Grand Rapids

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Family rooms, Facilities for disabled guests, Non-smoking rooms, Lift, Designated smoking area, Non-smoking throughout.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
Bathroom	Private bathroom, Free toiletries, Hairdryer, Bath, Shower, Toilet, Bathrobe.
Room Amenities	Sofa, Air conditioning, Desk, Seating Area, Carpeted, Iron, Safety deposit box, Tile/marble floor, Ironing facilities, Heating.
Food & Drink	Wine/champagne, Refrigerator, Restaurant, Minibar, Kid meals, Outdoor furniture, Room service, Tea/Coffee maker, Bar, Coffee house on site.
Safety & security	Smoke alarms, CCTV outside property, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas.
Services	Internet services.
Cleaning services	Dry cleaning, Laundry.
Media & Technology	Pay-per-view channels, Cable channels, iPod dock, Radio, Flat-screen TV, Telephone.
Services & Extras	Key card access, Alarm clock, Executive lounge access.
Common areas	Sun terrace.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation.
Reception services	Concierge service, ATM/cash machine on site, 24-hour front desk, Luggage storage.
General	Parking, Private parking, Parking on site.
Physical distancing	Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
Pool and wellness	Steam room, Massage, Beauty Services, Light therapy, Spa/wellness packages, Manicure, Back massage, Body scrub, Spa lounge/relaxation area, Fitness/spa locker rooms, Swimming pool, Foot massage, Make up services, Body wrap, Swimming Pool, Fitness centre, Couples massage, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Head massage, Pedicure, Spa and wellness centre, Full body massage, Indoor pool, Hand massage, Sun loungers or beach chairs.
Outdoor & View	City view, River view.
Shops	Minimarket on site.

Guest Ratings For This Property

8.5

Based on 169 Reviews

100% verified reviews

Comfort

9.3

Cleanliness

9.29

Value For Money

7.87

Facilities

8.95

Reviewers Mention About JW Marriott Grand Rapids

The JW Marriott Grand Rapids has a great downtown location with beautiful views of the Grand River. Guests enjoyed the spacious, clean, and comfortable rooms, as well as the amenities such as the poo (Read More)l, sauna, and gym overlooking the river. The hotel staff were generally welcoming and courteous, although one staff member was described as condescending. There were also positive remarks about the nearby attractions and the overall safety of the area. Some minor criticisms included the desire for softer beds and fatter pillows.

Guest Reviews

Jeff

young couple

10.0

Exceptional

Definitely will be my go to when traveling to GR.

Breakfast was great! the omelette was the best I ever had... the Chef or the gentleman took a lot of pride in making it an experience, not just an omelette.

the staff was great! don't change a thing...

Published on 19 Dec 2023

Katherine

family with young children

10.0

Exceptional

Staff was friendly. Room was great.

I liked everything

Published on 18 Nov 2023

Gia

with friends

8.0

Very good

Some amazing people Manger was not staff wonderful

I had trouble checking in, The young man kept running my Dedit card until it locked, I had already been there a couple days before checking on my reservation, all was good, Until I checked in. I asked to speak with a manager she gave me such a hard time the only thing she kept saying was my card did not go threw I was trying to inform her the only reason it didn't go threw because the guy who checked me in ran my credit card multiple times, I had to call my bank to have have my card unlocked, which they Did it was my daughter's Birthday it was suppose to be a special occasion, we never had been there before,

(Read More)

However It was a Beautiful young sweet lady I forget her name.who was very polite and she took care of me and my daughter I appreciate her so much I called her my angel she had the perfect attitude and she was concerned about the situation and she showed a lot of compassion which I appreciate her for that, I will give her A 10 And beyond for helping with the situation, That Manger seems to me to be a bit prejudice against black people she was horrible

Published on 26 Oct 2023

Anonymous

family with young children

10.0

Exceptional

Great place to stay

Clean and professional

N/A

Published on 16 Oct 2023

Anonymous

young couple

8.0

Very good

Great views and good breakfast, but not the best value overall.

The views were excellent from the 22nd floor and we loved getting to see the city.

The cost was double what it was a few years ago when we stayed there last but nothing had changed or been upgraded in the rooms. The hairdryer was old and barely worked. The makeup mirror light didnt work. The toiletries were in large bottles with stickers sealed to make it clear they couldnt be removed. The breakfast brunch we prepaid for was really good but also a lot less selection than last time and didnt include any beverages at all. We ordered 1 coffee, 1 cappuccino & 1 orange juice and had to pay $22 for that on top of the $50 for the buffet when it used to include a drink.

Published on 13 Sep 2023

Jacenta

family with young children

7.0

Good

We had a great time.

The breakfast was great. It would have been better if it was free. But im not complaining

The pool was cold. For such a beautiful location it should have been warm.

Published on 11 Sep 2023

Jacquelyn

young couple

10.0

Exceptional

Expensive but worth it.

The staff was very welcoming and the breakfast buffet was AMAZING!

The bed and blankets were quite uncomfortable

Published on 06 Aug 2023

Brian

young couple

6.0

Pleasant

The room didn't match the price

The location and the lobby were beautiful.

The rooms are clearly less updated than the lobby. The TV and internet lagged to the point that we gave up trying to relax and watch it... The view was nice but the room itself felt lower quality than the price we paid. I love Jw properties, but I won't be back to this one.

Published on 07 Jul 2023