We recently had the pleasure of staying at this hotel during our vacation in Mauritius, and overall, our experience was great. The moment we arrived, we were warmly welcomed by the staff, which set a positive tone for our entire stay. One unique aspect we appreciated was the check-in process, which took place directly in the villa. This gave us a sense of privacy and made us feel like we were coming home.
Speaking of the villa, we were pleased to find that it was well-equipped with all the amenities we needed. It had comfortable furnishings, a fully functional kitchen, and a beautiful view. We truly felt at home during our stay.
However, there were a couple of negative points that affected our experience. One of the main issues was the electric plugs in the villa, which only had 2 pins. When we requested adapters to charge our devices, we were initially given only one. Considering that this hotel features spacious villas and attracts a large number of tourists, it would be more convenient if they had a sufficient number of adapters available. Many visitors, including ourselves, like to charge their devices overnight so they are ready for the next day's activities. We did eventually receive another adapter the next day, but it still wasn't enough for our needs.
We suggest that the hotel either provide more adapters to match the number of customers or consider updating their electric plugs to ones with USB slots. This small improvement would greatly enhance the convenience for their guests.
Another downside was that the pools were not heated. Considering that Mauritius attracts tourists all year round, including during the winter season, having heated pools would be a valuable addition. It would enable guests to enjoy swimming and relaxation even when the weather is colder. We recommend that the hotel management considers this change to further enhance the guest experience.
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