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Marriott Jacksonville Downtown

Downtown jacksonville (0 kms from Friendship Fountain)
245 Water Street

Ranked 1 out of 44 best hotels in jacksonville

8.0
2021 reviews

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Room Types Available

King Room
  • Max 3 Adults
    •
  • 1 Photo available
    •

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    This double room has air conditioning, a tea and coffee maker and a flat-screen TV. The unit has 1 bed.

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    Double Room with Two Double Beds
  • Max 4 Adults
    •
  • 1 Photo available
    •

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    This double room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.

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    Superior Corner King Room
  • Max 3 Adults
    •
  • 1 Photo available
    •

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    View Deal
    This double room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.

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    King Room - Club Access
  • Max 3 Adults
    •
  • 1 Photo available
    •

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    View Deal
    This double room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.

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    King Room with River View
  • Max 3 Adults
    •
  • 1 Photo available
    •

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    View Deal
    This double room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.

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    Marriott Jacksonville Downtown is featured in

    Guest Ratings For This Property

    8.0
    Based on 2021 Reviews
    100% verified reviews

    Comfort

    8.55

    Cleanliness

    8.55

    Value For Money

    8.19

    Facilities

    8.29

    Reviewers Mention About Marriott Jacksonville Downtown

    The Marriott Jacksonville Downtown offers a good stay with excellent views of downtown Jacksonville. The rooms are comfortable and the hotel is clean. However, there was an issue with the bellman lea (Read More)ving luggage unattended. The staff, particularly Katie T. at the front desk, provided exceptional customer service and made a positive impact on guests. The location is convenient with walking distance to downtown attractions. The valet service is efficient and the bar is a great gathering place. Noise levels are generally low, but the rooms can be warm.

    Guest Reviews

    Tommie
    family with young children
    8.0
    Very good
    Very good
    In bath shower. Water running at low pressure and is cold

    Published on 05 Jan 2024

    Belinda
    family with young children
    10.0
    Exceptional
    Exceptional
    The location was perfect. Didn't feel overcrowded. It was clean and spacious. Has a nice bar. Employees made great recommendations on local restaurants and food.
    The beds were small...wish the double rooms had queen or king beds....there is definitely enough room for them.

    Published on 03 Jan 2024

    Natalina
    family with young children
    10.0
    Exceptional
    Exceptional
    Location

    Published on 02 Jan 2024

    Ariel
    young couple
    6.0
    Pleasant
    Pleasant
    Property is very pretty. Staff not super helpful. Elevator has a key card entry had no idea had to ask a couple of staff members. To get an answer on how to use. Restaurant staff not super friendly.

    Published on 02 Jan 2024

    Luis
    family with young children
    1.0
    Bad
    Unsatisfied
    It was near the Maroon 5 event.
    I had a bad experience at the hotel. There was a live gecko in my room and the shower was not hot enough. I sent a message to the hotel via bookings.com and I went to the reception to complain about the wifi charge since I am a Marriot Bonvoy member. The receptionist told me that they would waive the wifi charge but they did not. They seemed to be in a hurry and did not ask me about my stay. My room was in front of the gym and it was very noisy from the pipes, probably from the room above.

    Published on 30 Dec 2023

    Deborah
    group
    9.0
    Superb
    Superb
    Valet Parking upon arrival was terrible. Waited in line for over 30 minutes out on the street then once we turned into the property it took another 20 minutes before the car was taken.

    Published on 21 Dec 2023

    Shirley
    with friends
    10.0
    Exceptional
    Our stay was great!
    The facility, price point, cleanliness
    Absolutely nothing

    Published on 20 Dec 2023

    Jo
    young couple
    5.0
    Passable
    Poop
    Location
    Outdated. Toilet s way too low if older adults. Pillow smell musty and very uncomfortable

    Published on 19 Dec 2023

    Maria
    young couple
    6.0
    Pleasant
    Pleasant
    Location was perfect for the event we attended
    Loud plumbing, door slamming. Valet charging of $33

    Published on 18 Dec 2023

    Amanda
    family with young children
    5.0
    Passable
    Passable
    Convenient location. Staff was polite
    Shower didn't work.

    Published on 13 Dec 2023

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    Top Facilities

    parking

    bar

    See All Facilities

    All Facilities for Marriott Jacksonville Downtown

    Category Facilities
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Non-smoking rooms, Lift, Family rooms, Facilities for disabled guests, Soundproof rooms, Allergy-free room, Non-smoking throughout.
    Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available, Access to health care professionals.
    Bathroom Bath or shower, Toilet paper, Toilet, Hairdryer.
    Room Amenities Air conditioning, Ironing facilities, Heating, Iron, Safety deposit box.
    Food & Drink Coffee machine, Refrigerator, Snack bar, Restaurant, Room service, Tea/Coffee maker, Bar, Coffee house on site.
    Safety & security 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
    Services WiFi, Internet services.
    Cleaning services Ironing service, Laundry, Dry cleaning.
    Services & Extras Key access, Key card access.
    Media & Technology Flat-screen TV, Telephone.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
    Reception services Express check-in/check-out, Concierge service, Invoice provided, ATM/cash machine on site, Luggage storage, 24-hour front desk.
    Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
    General Private parking, Pets allowed, Parking, Paid WiFi, Parking on site, WiFi available in all areas.
    Pool and wellness Swimming pool, Swimming Pool, Fitness centre, Fitness, Outdoor pool.
    Transport Car hire.
    Shops Minimarket on site.

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