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Mayaguez Resort & Casino

Ruta 104 KM 0.3 Sector Algarrobo - Show on map

Ranked 6 out of 26

7.2
3370 reviews

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Room Types Available

Standard Double Room
  • Max 4 Adults
    •

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    This room features a flat-screen cable TV, and air conditioning. The private bathroom provides a hairdryer.

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    Superior Double Room
  • Max 4 Adults
    •

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    This room features pool views, air conditioning. The private bathroom provides a hairdryer.

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    Guest Ratings For This Property

    7.2
    Based on 3370 Reviews
    100% verified reviews

    Comfort

    7.56

    Cleanliness

    7.56

    Value For Money

    6.83

    Facilities

    7.36

    Reviewers Mention About Mayaguez Resort & Casino

    The Mayaguez Resort & Casino had a firm's convention where they had a great time with friendly staff that aims to make guests happy. The food is reasonably priced and delicious, with nice portions. T (Read More)he hotel is underrated with a lot of potential and a desire to return. The check-in process was made easy by Xiomara and the bartender, Joan, was exceptional. The location is accessible and there are excellent amenities including a restaurant, bar, casino, and swimming pool. The hotel was clean and beautiful, with the only suggestion being more information on pool amenities. However, one reviewer was not impressed with the casino, citing a lack of slots and payouts. The beds and pillows were uncomfortable, but the tobogganing was good. The pools were perceived as dirty and the food was basic, with a suggestion to order a la carte for breakfast.

    Guest Reviews

    Elkin
    young couple
    5.0
    Passable
    Passable
    Pool and room
    Customer Service and there was no one to help for the parking tickets

    Published on 03 Jan 2024

    Elisbeth
    group
    8.0
    Very good
    Upgrade the key fobs to more newer
    Liked the outside pools
    Ice machine did not work in any floor. The pool closes too early when checkin is at 3:00pm. Th key fob is old fashion to unlock the room door an upgrade would be great.

    Published on 03 Jan 2024

    Julio
    with friends
    9.0
    Superb
    In general was a good place.
    Lovely view of the swimming pool area from our room. Facilities are clean...
    The room have a strange odor... maybe from the room rug. No clothes iron on the room. No restaurant menu at the room.

    Published on 02 Jan 2024

    Viviana
    family with young children
    7.0
    Good
    It was ok. I will try to come back in the summer to see if the smell is gone.
    It has a nice pool.
    The rooms I stayed have dark hallways and humidity smell . They were very small rooms.

    Published on 31 Dec 2023

    Elvira
    young couple
    9.0
    Superb
    We enjoyed our stay. The staff was nice and the facilities in general.
    Location, pool, amenities.
    The room was OK, but need some remodeling, especially the bathroom.

    Published on 30 Dec 2023

    Noel
    family with young children
    3.0
    Poor
    Would not recommend if you plan on arriving at the specified check in for everything closes early.
    Room was clean and okay for the price. Stayed at the newer renovated tower.
    Pool closes early, if you check in at 3:00pm the river pool says its open until 6:00pm however they start kicking you out at 5:15pm and close at 5:30pm. Note: they charge $6.00 per tube and you basically can only use it if you check in at the designated time. Not worth it. River pool was smaller than what I imagined and there was only one lifeguard on duty and they were sitting facing the water slide and not the River pool. The restaurant Castillo says they close at 11:00pm but in actuality the kitchen closes at 9:00pm. It was very disappointing for we got to the Castillo Restaurant at 8:30 and by 9:30 when we were going to order dessert, the waitress brought us the check without asking if we wanted dessert for the kitchen closed at 9:00pm. We had to talk to the manager and she said we could only get custard for it was already made. The gym had one 8lb dumbbell and a treadmill. Nothing else. Very poor customer service. Short staffed and they dont seem to want to work.
    (Read More)

    Published on 30 Dec 2023

    Wanda
    family with young children
    9.0
    Superb
    Superb
    The view, the pools, the vibe
    TV channels

    Published on 30 Dec 2023

    Dalixa
    young couple
    1.0
    Bad
    I would not return to the hotel
    only liked the pool.
    the toilet is dirty. After having cleaned the bathroom on the first day, on the second day the signs were placed to be able to rest and the cleaning lady opened the door to the room anyway

    Published on 27 Dec 2023

    Ana
    family with young children
    9.0
    Superb
    Superb
    Clean and nite. Staff excellent and facility.
    Peace and quiet.

    Published on 27 Dec 2023

    Rodriguez
    family with young children
    9.0
    Superb
    Superb
    I like that the hotel was almost empty We like the pools/water park. We liked the service/staff.
    I didn't like that the bathroom was not well maintained. Toilet needs to be changed. Towels were kinda brown color(they were clean tho) The mattress was uncomfortable, really used/old. One of the keys didn't work. I went to the front desk, they said it was fixed, didn't work anyways...but I didn't want to go back so we stayed with one working. I didn't like that breakfast was not included. The food in the restaurant El.Castillo was really good but the pork was not well cooked. Mofongo was good.but I got stomach ache after eating. (Maybe is me, but it happened after eating there) Didn't like that we couldn't even pass water to the water park.
    (Read More)

    Published on 26 Dec 2023

    Location & Nearby Places

    59.5 Km from city center

    Ruta 104 KM 0.3 Sector Algarrobo - Show on map

    15 Nearby Attractions

    Eugenio Maria de Hostos Airport

    1.7 km

    La Coca Falls

    12.8 km

    Playa Sucia

    15.3 km

    La Parguera

    29.5 km

    Rafael Hernandez Airport

    30.5 km

    La Mina Waterfall

    33.5 km

    Antonio (Nery) Juarbe Pol Airport

    51.7 km

    Arecibo

    57.2 km

    Ponce

    60.3 km

    Parque de Bombas

    61.6 km

    Museo de Arte de Ponce

    61.6 km

    Museo de Art de Ponce

    61.6 km

    Cueva del Indio

    61.9 km

    Museo de Arte de Puerto Rico

    62.1 km

    Doña Juana Waterfall

    65.0 km

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    Top Facilities

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