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Mercure Norwich Hotel

121 To 131 Boundary Rd

Ranked 24 out of 28 best hotels in norfolk

7.3
586 reviews

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Room Types Available

Classic Double Room
  • Max 2 Adults
    •
  • 2 Photos available
    •

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    This room comes with an en suite bathroom, flat-screen TV, complimentary Wi-Fi, hairdryer and tea/coffee making facilities.

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    Classic Twin Room
  • Max 2 Adults
    •
  • 2 Photos available
    •

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    This room comes with an en suite bathroom, flat-screen TV, complimentary Wi-Fi, hairdryer and tea/coffee making facilities.

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    Privilege Double Room
  • Max 2 Adults
    •
  • 1 Photo available
    •

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    This room includes free Wi-Fi, a flat-screen TV, and a Nespresso coffee machine. It also offers a newspaper. The en suite bathroom has complimentary toiletries and a hairdryer, along with bathrobes and slippers.

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    Superior Suite
  • Max 2 Adults
    •

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    This room includes free Wi-Fi, a flat-screen TV, and a Nespresso coffee machine. It also offers a newspaper. The en suite bathroom has complimentary toiletries and a hairdryer, along with bathrobes and slippers.

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    King Room with Sofa Bed
  • Max 2 Adults
    •
  • 3 Photos available
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    Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides a private entrance, a tea and coffee maker, a wardrobe, a carpeted floor, as well as a flat-screen TV. The unit offers 2 beds.

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    Mercure Norwich Hotel is featured in

    Guest Ratings For This Property

    7.3
    Based on 586 Reviews
    100% verified reviews

    Comfort

    7.98

    Cleanliness

    8.06

    Value For Money

    7.23

    Facilities

    7.38

    Reviewers Mention About Mercure Norwich Hotel

    The Mercure Norwich Hotel is a bit dated in terms of fixtures and furnishings but offers the convenience of USB ports by the bed. The hotel boasts a large car park suitable for vans. Guests enjoyed t (Read More)he quality of the food, with excellent evening meals and breakfast. Some local amenities are within walking distance. Room furniture may need updating, but the burgers are highly recommended.

    Guest Reviews

    Graeme
    solo traveller
    10.0
    Exceptional
    Exceptional
    Good quality of service and good meal
    Could not find anything to dislike.

    Published on 04 Jan 2024

    Susan
    young couple
    10.0
    Exceptional
    Exceptional
    We totally enjoyed our stay very clean the staff were so nice

    Published on 31 Dec 2023

    Michael
    young couple
    9.0
    Superb
    Superb
    Staff were excellent
    Nothing

    Published on 31 Dec 2023

    Jill
    family with young children
    8.0
    Very good
    Although dated, the staff are excellent, the rooms are warm and comfortable and the WiFi works ok.
    The staff were excellent, friendly and helpful,
    The bathroom. The fan needs to be upgraded and the shower or bath would really benefit from an extra hand held shower so that you do not have to get in the main shower just to wash your hair. Also the toilet flush was quite weak.

    Published on 28 Dec 2023

    Thomas
    young couple
    7.0
    Good
    Convenient and pleasant enough
    Nothing specific but served our purpose
    Nothing specific

    Published on 27 Dec 2023

    John
    young couple
    8.0
    Very good
    Enjoyable
    Location for our trip. The staff were all very friendly and helpful they make the Hotel
    Nothing

    Published on 24 Dec 2023

    Michael
    young couple
    7.0
    Good
    Good
    The location was convenient and the staff were polite and helpful.
    The breakfast was not good, the hot food had obviously been left out for a while. The pastries were also quite dry. The range of other cold breakfast options was good though.

    Published on 22 Dec 2023

    Dawn
    young couple
    8.0
    Very good
    Very good
    Room was way too hot

    Published on 18 Dec 2023

    Victoria
    young couple
    3.0
    Poor
    Christmas meal very disappointing!!
    Room was very comfy although it looks a very tired hotel but clean
    Had work Christmas party, food was not worth the price that we all paid. Xmas roast was very small 2 tiny roast potatoes that were burnt, 2 tiny bits of turkey, a rock hard stuffing ball. Veg: piled high with carrots and a tiny bit of cabbage! Gravy already on the meal not all people like gravy, I do, and had to ask for more Starter: pate with 2 tiny bits of Melba toast, not toast as it should be. Will definitely not book Xmas meal here next year unless it improves. We did stay for breakfast. That was very nice. The staff were lovely and very helpful

    Published on 18 Dec 2023

    Carol
    young couple
    7.0
    Good
    All very good but room noisy
    Perfect
    Room was very noisy

    Published on 17 Dec 2023

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    Top Facilities

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    All Facilities for Mercure Norwich Hotel

    Category Facilities
    Business facilities Meeting/banquet facilities, Fax/photocopying.
    Activities Live sport events (broadcast).
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Family rooms, Facilities for disabled guests, Non-smoking rooms, Designated smoking area, Non-smoking throughout.
    Safety features Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
    Accessibility Upper floors accessible by stairs only.
    Bathroom Private bathroom, Bath or shower, Free toiletries, Toilet paper, Hairdryer, Slippers, Bath, Shower, Toilet, Bathrobe.
    Room Amenities Sofa, Sofa bed, Wardrobe or closet, Desk, Private entrance, Carpeted, Seating Area, Iron, Ironing facilities, Heating.
    Food & Drink Wine/champagne, Electric kettle, Restaurant, Breakfast in the room, Coffee machine, Special diet menus (on request), Kid meals, Room service, Tea/Coffee maker, Bar.
    Safety & security Smoke alarms, CCTV outside property, 24-hour security, Fire extinguishers, CCTV in common areas.
    Services Free WiFi, WiFi, Internet services.
    Cleaning services Dry cleaning, Daily housekeeping, Laundry.
    Services & Extras Towels, Key card access, Linen, Wake-up service.
    Media & Technology TV, Radio, Flat-screen TV, Telephone.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation.
    Common areas Shared lounge/TV area.
    Reception services 24-hour front desk, Express check-in/check-out, Invoice provided, Luggage storage.
    General Parking, Free parking, Parking on site, WiFi available in all areas.
    Physical distancing Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
    Transport Accessible parking, Airport drop off, Airport shuttle, Airport shuttle (free), Airport pick up.

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