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About Moon Palace Cancun - All Inclusive
The Moon Palace Cancun is an all-inclusive one stop luxurious vacation destination. Located at a convenient ten minute drive from the airport, this property has everything you need from a gourmet din (Read More)ning experience to unlimited premium drinks. Children can enjoy at the water slides or the various fun-filled kid and teen areas. Enjoy a relaxing massage or beauty treatments at the luxurious Awe Spa. Dance till the wee hours at the in-house nightclub NOIR, attend a karaoke night, groove to a music concert or enjoy a fire show hoisted by the property.
This room features views of the Caribbean Sea from the private balcony, 24-hour room service and a double whirlpool tub. There is a minibar, wine and a liquor dispenser containing premium-brand alcohol. Bathrobes, slippers and luxury toiletries are included.
This room includes upgraded LOccitane bath amenities, 24-hour room service and turn down service. It also features a double whirlpool tub. There is a minibar, wine and a liquor dispenser containing premium-brand alcohol.In addition, it includes exclusive beach bag (one per room/per stay) Espresso/American coffee maker.
This spacious room includes a double spa bath, a balcony with garden views and flat-screen satellite TV. There is a minibar, 24-hour room service, wine and a liquor dispenser containing premium-brand alcohol. Bathrobes, slippers and luxury toiletries are included in the bathroom.
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Superior Family Suite Garden View - Kids & Teens Free
There are two connecting Superior Deluxe Rooms. One with one king-sized bed and connecting room with two double beds. This room includes a beach bucket kit, an Xbox 360 with selection of games on request, 24-hour room service and liquor dispenser, mini bar with sodas, bottled water, juices, domestic and imported beers (refreshed daily). Minibar in the kids room offers chocolate milkshakes, juice, soda, bottled water and kid-friendly snacks. The bathroom is stocked with Chi and Loreal Kids bathroom amenities, bathrobes and slippers for adults and kids.
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Superior Junior Suite Golf Course - Kids & Teens Free
This room includes a minibar, wine and a liquor dispenser containing premium-brand alcohol, 24-hour room service and welcome bottle of wine and access to a golf cart. There are Chi bathroom amenities, double whirlpool tub, bathrobes and slippers.
There is direct access from the terrace to the pool. The room includes an aromatherapy menu, pillow menu and 24-hour room service. There is a minibar, wine and a liquor dispenser containing premium-brand alcohol. The bathroom includes a hot tub, Chi bathroom amenities and bathrobes and slippers. Direct access from room terrace to private pool.
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Superior Governor One Bedroom Suite Ocean View - King Size Bed
One king-sized bed and living room with sofa bed. This sea-view suite has direct access to the terrace. The room comes complete with a beach bag, appetisers, 24-hour room service, welcome bottle of wine and aromatherapy menu. There is a hot tub, Chi bathroom amenities and bathrobes in the bathroom. There is a minibar, wine and a liquor dispenser containing premium-brand alcohol.
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Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free
One bedroom with king-sized bed and one bedroom with two double beds. The sea-view suite has a private terrace, living room, dining area and double Jacuzzi. It includes a fully stocked minibar, welcome bottle of wine, premium liquor and 24-hour room service. The bathroom features Chi bathroom amenities, bathrobes and slippers. The room includes an aromatherapy menu, pillow menu.
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Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free
This suite has a bathrobe, air conditioning, cable TV. Jungle view Private bath with shower only Both rooms have a double whirlpool tub Private terrace with two lounge chairs, table and chairs Living room area Dining and bar area Welcome bottle of Robert Mondavi Twin Oaks Cabernet Sauvignon Liquor dispenser stocked with premium upgraded brands: Bacardi White Rum, Jose Cuervo Especial Tequila, J&B Whisky and Absolut Vodka** Minibar with sodas, bottled water, juices, domestic and imported beers (refreshed daily) Coffee maker Smart TV with personalized streaming via Google Chromecast Pillow menu Aromatherapy menu Golf cart included for personal use CHI bath amenities Bathroom scales CHI hairdryer and straightener Iron and ironing board 24-hour room service and turndown service Digital safe (laptop size) Wireless Internet Direct-dial telephone Alarm clock/radio Individually controlled A/C Smoke free room
Three related hotels, large property, beautiful pool and beach areas, staff very friendly and attentive, obviously enjoying working there.
Gondola food at best was fair. Lines long. People coughing without covering mouths, desk staff at El Manglar explicitly told re two of my kids allergies. Every day. Then minutes later our waiter asked the same. Bathtub took up too much room in bedrooms. Needs couch. Not enough electric sockets. My CPAP machine stopped working when my don left room in morning for breakfast. I woke up gasping for air. The promise of hotel credit was deceiving and angered us. It covered tequila packages which most people dont buy, some purses and expensive glasses. Got pressed to go to Grand and sat through awful 100 minute hard sell with six different people pushing, pushing, pushing. A real turn off.
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Published on 03 Jan 2024
Marc
family with young children
5.0
Passable
Good place, nice staff, but just to be there in a no holiday season
The courtesy from all staff was excellent, however we could note that all of them were totally beyond their physical conditions once the resort had much more people (guests) than it could be received.
We DO NOT recommend that anyone travel to this resort during the holiday season; the Hotel was crowded, there was line and waiting time for everything and for a resort classified as 5 stars, it doesn't make sense since we paid a different price to have a 5 star comfort service but we didn't receive that. Just for example, to get a pool chair, we had to arrive at the pools at 07:30, otherwise there was no chair available; we had to complain to the staff and they took no action about it.
Published on 02 Jan 2024
Shama
family with young children
9.0
Superb
Superb
Staff are amazing, always smiling and very helpful.
It was a little expensive
Published on 02 Jan 2024
Howard
family with young children
8.0
Very good
Very good
Something for everyone
Long wait for restaurants
Location of rooms
Published on 01 Jan 2024
Daniel
family with young children
8.0
Very good
The weather was great, the staff were so friendly, very clean & look forward to going back.
Most of the Breakfast Buffet was good. Some foods you had to ask for, it seemed like they didn't want you eating all the really good foods too quickly.
The restaurants that did not require reservations had very long wait times. If you did 2 or 3 seating times, that would help clean it up. Otherwise you have to get to the restaurant door 1 hour before it opens at 6pm to get a table that night.
Published on 31 Dec 2023
Ashwin
family with young children
5.0
Passable
Not worth the money
Cleanliness
Many things
1. You need golf cart/bus to travel between lobby and rooms
2. Location , no sea view and ocean is brown
3. Good Food needs reservation and is not available at all
Published on 29 Dec 2023
Geoffrey
family with young children
10.0
Exceptional
Exceptional
Absolutely stunning place everything was perfect, food staff rooms facilities ,will definitely go back ,highly recommended
Nothing
Published on 07 Dec 2023
Marzieh
family with young children
10.0
Exceptional
It was good staff very good but popcorn stalls should have been there near pool as I love popcorn
Well maintained
The Agra restaurant Indian food was not at all good . Pls keep Indian cooks for Indian restaurant
Published on 04 Dec 2023
Gregory
family with young children
1.0
Bad
Unfortunately the negatives outweighed the positives.
Sunrise pool was good for children of all ages.
Published on 03 Dec 2023
Mehta
family with young children
6.0
Pleasant
Big property, too many people, expect 1st day spent on figuring out things
The cleanliness, courteous staff
Long lines to get into dinners, no availability for restaurants
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