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Moon Palace Cancun - All Inclusive

(0 kms from Moon Palace Cancun)

Ranked 35 out of 42

8.0
(767 reviews)

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About Moon Palace Cancun - All Inclusive

The Moon Palace Cancun is an all-inclusive one stop luxurious vacation destination. Located at a convenient ten minute drive from the airport, this property has everything you need from a gourmet dinning experience to unlimited premium drinks. Children can enjoy at the water slides or the various fun-filled kid and teen areas. Enjoy a relaxing massage or beauty treatments at the luxurious Awe Spa. Dance till the wee hours at the in-house nightclub NOIR, attend a karaoke night, groove to a music concert or enjoy a fire show hoisted by the property.

Top Facilities

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Superior Deluxe Ocean View - Kids & Teens Free

  • Max 4 Adults
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    This room features views of the Caribbean Sea from the private balcony, 24-hour room service and a double whirlpool tub. There is a minibar, wine and a liquor dispenser containing premium-brand alcohol. Bathrobes, slippers and luxury toiletries are included.

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    Superior Honeymoon Suite - Kind Size Bed

  • Max 2 Adults
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    This room includes upgraded L?Occitane bath amenities, 24-hour room service and turn down service. It also features a double whirlpool tub. There is a minibar, wine and a liquor dispenser containing premium-brand alcohol.In addition, it includes exclusive beach bag (one per room/per stay) Espresso/American coffee maker.

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    Superior Deluxe Garden View - Kids & Teens Free

  • Max 4 Adults
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    This spacious room includes a double spa bath, a balcony with garden views and flat-screen satellite TV. There is a minibar, 24-hour room service, wine and a liquor dispenser containing premium-brand alcohol. Bathrobes, slippers and luxury toiletries are included in the bathroom.

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    Superior Family Suite Garden View - Kids & Teens Free

  • Max 6 Adults
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    There are two connecting Superior Deluxe Rooms. One with one king-sized bed and connecting room with two double beds. This room includes a beach bucket kit, an Xbox 360 with selection of games on request, 24-hour room service and liquor dispenser, mini bar with sodas, bottled water, juices, domestic and imported beers (refreshed daily). Minibar in the kids? room offers chocolate milkshakes, juice, soda, bottled water and kid-friendly snacks. The bathroom is stocked with Chi and Loreal Kids bathroom amenities, bathrobes and slippers for adults and kids.

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    Superior Junior Suite Golf Course - Kids & Teens Free

  • Max 2 Adults
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    This room includes a minibar, wine and a liquor dispenser containing premium-brand alcohol, 24-hour room service and welcome bottle of wine and access to a golf cart. There are Chi bathroom amenities, double whirlpool tub, bathrobes and slippers.

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    Swim Up Suite Garden View - Kids & Teens Free

  • Max 4 Adults
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    There is direct access from the terrace to the pool. The room includes an aromatherapy menu, pillow menu and 24-hour room service. There is a minibar, wine and a liquor dispenser containing premium-brand alcohol. The bathroom includes a hot tub, Chi bathroom amenities and bathrobes and slippers. Direct access from room terrace to private pool.

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    Superior Governor One Bedroom Suite Ocean View - King Size Bed

  • Max 4 Adults
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    One king-sized bed and living room with sofa bed. This sea-view suite has direct access to the terrace. The room comes complete with a beach bag, appetisers, 24-hour room service, welcome bottle of wine and aromatherapy menu. There is a hot tub, Chi bathroom amenities and bathrobes in the bathroom. There is a minibar, wine and a liquor dispenser containing premium-brand alcohol.

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    Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • Max 6 Adults
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    One bedroom with king-sized bed and one bedroom with two double beds. The sea-view suite has a private terrace, living room, dining area and double Jacuzzi. It includes a fully stocked minibar, welcome bottle of wine, premium liquor and 24-hour room service. The bathroom features Chi bathroom amenities, bathrobes and slippers. The room includes an aromatherapy menu, pillow menu.

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    Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

  • Max 6 Adults
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    This suite has a bathrobe, air conditioning, cable TV.? Jungle view? Private bath with shower only? Both rooms have a double whirlpool tub? Private terrace with two lounge chairs, table and chairs? Living room area? Dining and bar area? Welcome bottle of Robert Mondavi Twin Oaks Cabernet Sauvignon? Liquor dispenser stocked with premium upgraded brands: Bacardi White Rum, Jose Cuervo Especial Tequila, J&B Whisky and Absolut Vodka**? Minibar with sodas, bottled water, juices, domestic and imported beers (refreshed daily)? Coffee maker? Smart TV with personalized streaming via Google Chromecast�? Pillow menu? Aromatherapy menu? Golf cart included for personal use? CHI� bath amenities? Bathroom scales? CHI � hairdryer and straightener? Iron and ironing board? 24-hour room service and turndown service? Digital safe (laptop size)? Wireless Internet? Direct-dial telephone? Alarm clock/radio? Individually controlled A/C Smoke free room

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    Location & Nearby Places

    19.5 Km from city center

    Carretera Cancun-Chetumal Km 340

    5 Nearby Attractions

    El Rey Ruins

    9.5 km

    Playa Delfines

    9.6 km

    Playa Tortugas

    18.2 km

    Isla Mujeres

    19.2 km

    Chichen Itza

    20.8 km

    All Facilities for Moon Palace Cancun - All Inclusive

    Category Facilities
    Activities Water sport facilities on site, Live music/performance, Tennis equipment, Cycling, Live sport events (broadcast), Billiards, Mini golf, Snorkelling, Beach, Tennis court, Fishing, Golf course (within 3 km), Table tennis, Diving.
    Business facilities Meeting/banquet facilities, Business centre.
    Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Non-smoking rooms, Family rooms, Facilities for disabled guests, Soundproof rooms, Lift, Designated smoking area.
    Safety features Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
    Bathroom Private bathroom, Bath or shower, Toilet paper, Additional bathroom, Slippers, Spa bath, Free toiletries, Hairdryer, Sauna, Bath, Shower, Toilet, Bathrobe.
    Room Amenities Sofa, Soundproofing, Drying rack for clothing, Wardrobe or closet, Dressing room, Seating Area, Iron, Safety deposit box, Tile/marble floor, Air conditioning, Desk, Hot tub.
    Food & Drink Wine/champagne, Kid-friendly buffet, Breakfast in the room, Coffee machine, Special diet menus (on request), Kid meals, Dining area, Room service, Snack bar, Restaurant, Minibar, Dining table, Fruits, Outdoor furniture, Tea/Coffee maker, Bar, Coffee house on site.
    Safety & security Smoke alarms, 24-hour security, Fire extinguishers.
    Services Internet services, Free WiFi, WiFi.
    Cleaning services Dry cleaning, Trouser press, Daily housekeeping, Ironing service, Laundry.
    Services & Extras Towels, Key card access, Wake up service/Alarm clock, Linen, Alarm clock, Wake-up service, Lockers.
    Media & Technology Flat-screen TV, Telephone, Cable channels.
    Common areas Sun terrace, Games room, Garden, Chapel/shrine, Picnic area, Shared lounge/TV area.
    Food & drink safety Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized.
    Reception services Valet parking, ATM/cash machine on site, Tour desk, Luggage storage, Concierge service, 24-hour front desk, Currency exchange.
    General Parking, Private parking, Free parking.
    Physical distancing Mobile app for room service.
    Entertainment and family services Kids' club, Nightclub/DJ, Children's playground, Indoor play area, Entertainment staff, Evening entertainment, Kids' outdoor play equipment, Board games/puzzles, Babysitting/child services.
    Pool and wellness Sun umbrellas, Outdoor pool (all year), Steam room, Kids' pool, Beachfront, Yoga classes, Swimming pool, Public Bath, Swimming Pool, Fitness centre, Outdoor pool, Personal trainer, Fitness/spa locker rooms, Hot tub/Jacuzzi, Private beach area, Pool bar, Spa and wellness centre, Sun loungers or beach chairs.
    Transport Car hire, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge), Airport pick up, Airport drop off.
    Outdoor & View Terrace, Pool view, View, Sea view, Balcony, Garden view.
    Shops Barber/beauty shop, Minimarket on site.

    Guest Ratings For This Property

    8.0
    Based on 767 Reviews
    100% verified reviews

    Comfort

    8.59

    Cleanliness

    8.63

    Value For Money

    7.86

    Facilities

    8.56

    Guest Reviews

    Sydnie
    family with young children
    8.0
    Very good
    Ok. Not amazing.
    Three related hotels, large property, beautiful pool and beach areas, staff very friendly and attentive, obviously enjoying working there.
    Gondola food at best was fair. Lines long. People coughing without covering mouths, desk staff at El Manglar explicitly told re two of my kids allergies. Every day. Then minutes later our waiter asked the same. Bathtub took up too much room in bedrooms. Needs couch. Not enough electric sockets. My CPAP machine stopped working when my don left room in morning for breakfast. I woke up gasping for air. The promise of hotel credit was deceiving and angered us. It covered tequila packages which most people dont buy, some purses and expensive glasses. Got pressed to go to Grand and sat through awful 100 minute hard sell with six different people pushing, pushing, pushing. A real turn off.
    (Read More)

    Published on 03 Jan 2024

    Marc
    family with young children
    5.0
    Passable
    Good place, nice staff, but just to be there in a no holiday season
    The courtesy from all staff was excellent, however we could note that all of them were totally beyond their physical conditions once the resort had much more people (guests) than it could be received.
    We DO NOT recommend that anyone travel to this resort during the holiday season; the Hotel was crowded, there was line and waiting time for everything and for a resort classified as 5 stars, it doesn't make sense since we paid a different price to have a 5 star comfort service but we didn't receive that. Just for example, to get a pool chair, we had to arrive at the pools at 07:30, otherwise there was no chair available; we had to complain to the staff and they took no action about it.

    Published on 02 Jan 2024

    Shama
    family with young children
    9.0
    Superb
    Superb
    Staff are amazing, always smiling and very helpful.
    It was a little expensive

    Published on 02 Jan 2024

    Howard
    family with young children
    8.0
    Very good
    Very good
    Something for everyone
    Long wait for restaurants Location of rooms

    Published on 01 Jan 2024

    Daniel
    family with young children
    8.0
    Very good
    The weather was great, the staff were so friendly, very clean & look forward to going back.
    Most of the Breakfast Buffet was good. Some foods you had to ask for, it seemed like they didn't want you eating all the really good foods too quickly.
    The restaurants that did not require reservations had very long wait times. If you did 2 or 3 seating times, that would help clean it up. Otherwise you have to get to the restaurant door 1 hour before it opens at 6pm to get a table that night.

    Published on 31 Dec 2023

    Ashwin
    family with young children
    5.0
    Passable
    Not worth the money
    Cleanliness
    Many things 1. You need golf cart/bus to travel between lobby and rooms 2. Location , no sea view and ocean is brown 3. Good Food needs reservation and is not available at all

    Published on 29 Dec 2023

    Geoffrey
    family with young children
    10.0
    Exceptional
    Exceptional
    Absolutely stunning place everything was perfect, food staff rooms facilities ,will definitely go back ,highly recommended
    Nothing

    Published on 07 Dec 2023

    Marzieh
    family with young children
    10.0
    Exceptional
    It was good staff very good but popcorn stalls should have been there near pool as I love popcorn
    Well maintained
    The Agra restaurant Indian food was not at all good . Pls keep Indian cooks for Indian restaurant

    Published on 04 Dec 2023

    Gregory
    family with young children
    1.0
    Bad
    Unfortunately the negatives outweighed the positives.
    Sunrise pool was good for children of all ages.

    Published on 03 Dec 2023

    Mehta
    family with young children
    6.0
    Pleasant
    Big property, too many people, expect 1st day spent on figuring out things
    The cleanliness, courteous staff
    Long lines to get into dinners, no availability for restaurants

    Published on 28 Nov 2023

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