We stayed at this hotel for almost a week and had no problems. The front desk staff were friendly and it was very peaceful. We left the hotel and came back after a day and this is when things got weird. Mind you this hotel has a pet fee of 75 which we understood. Then they have a 20 dollar incidental fee cool. When we check out the next day after leaving not even 20 minutes later our card gets charged 55 and were confused. So we call and Emily I guess shes a manger at front not sure but she was very rude and was going all around the issue and not making sense. Our room and pet fee already posted so we werent understanding why they charged us after we left.. they e never done that. So she was saying something about left over money that didnt get charged and we told her it didnt make sense because it already posted what more money do you need. So after not getting through we hung up on her because it was pointless. So yesterday I look at my account and there are an addition pet fee charge and room charge on my account along with the one that just posted. So I called my bank to get a dispute he said that I couldnt do it because it loooked like those charges were pre authorized and I told him Im not sure why they would so that because we already paid for the hotel and pet fee two days ago. He said it confused him too, so he said he would contact them to get them to release and yall know what these thiefs did they posted those charges to our account so now we have two pet fee and two room charges on our account. We are very saddened and disappointed because that was our go to hotel when we went to ocean city! We will not be going back. And now I have to keep calling my bank to see if they can dispute it now.
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