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About Sandos Caracol Eco Resort All Inclusive
Relax in a surrealistic paradise at Sandos Caracol Eco Resort All Inclusive, nestled on Playa del Carmen Beach, and make the most of your vacation. With refined modern rooms, the property has contemp (Read More)orary interiors with an ease-filled vibe. The multiple on-site restaurants serve a variety of cuisines, taking guests on a gastronomy ride. Amenities include an outdoor pool, a beachfront, a private beach area, a garden, a sauna, a fitness centre, and a spa and wellness centre, makes it a great place for a delightful vacation.
The spacious double room features air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer. This double room has a tea and coffee maker, a safe deposit box, a flat-screen TV with streaming services and a balcony. The unit has 2 beds.
The spacious twin/double room provides air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 2 beds.
Offering free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This triple room has air conditioning, a minibar, a flat-screen TV with streaming services and a balcony. The unit has 2 beds.
Featuring free toiletries and bathrobes, this studio includes a private bathroom with a walk-in shower, a hairdryer and slippers. Boasting a balcony, this studio also features air conditioning, a minibar and a flat-screen TV with streaming services. The unit has 2 beds.
Offering free toiletries and bathrobes, this studio includes a private bathroom with a walk-in shower, a hairdryer and slippers. Featuring a balcony, this studio also offers air conditioning, a minibar and a flat-screen TV with streaming services. The unit offers 2 beds.
Featuring free toiletries and bathrobes, this studio includes a private bathroom with a walk-in shower, a hairdryer and slippers. Boasting a balcony, this studio also features air conditioning, a minibar and a flat-screen TV with streaming services. The unit has 2 beds.
The spacious family room provides air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a hairdryer. Boasting a balcony, this family room also offers a tea and coffee maker, a safe deposit box and a flat-screen TV with streaming services. The unit offers 2 beds.
Offering free toiletries and bathrobes, this studio includes a private bathroom with a walk-in shower, a hairdryer and slippers. Featuring a balcony, this studio also offers air conditioning, a minibar and a flat-screen TV with streaming services. The unit offers 2 beds.
The spacious family room provides air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a hairdryer. Boasting a balcony, this family room also features a tea and coffee maker, a safe deposit box and a flat-screen TV with streaming services. The unit offers 2 beds.
The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. This suite has a minibar, a tea and coffee maker, a flat-screen TV with satellite channels and a balcony. The unit offers 2 beds.
The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Featuring a balcony, this suite also provides a minibar, a tea and coffee maker and a flat-screen TV with satellite channels. The unit offers 2 beds.
The hot tub is a top feature of this double room. The spacious double room offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
The spacious double room features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
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Pool View One Bedroom Suite (2 Adults + 2 Children)
The spacious double room features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
The hot tub is the standout feature of this double room. The spacious double room features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
This triple room's special feature is the hot tub. The spacious triple room provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
The spacious triple room provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Offering free toiletries and bathrobes, this studio includes a private bathroom with a walk-in shower, a hairdryer and slippers. This studio has air conditioning, a minibar, a flat-screen TV with streaming services and a balcony. The unit has 2 beds.
Featuring free toiletries and bathrobes, this studio includes a private bathroom with a walk-in shower, a hairdryer and slippers. This studio has air conditioning, a minibar, a flat-screen TV with streaming services and a balcony. The unit has 2 beds.
This single room's standout feature is the hot tub. This air-conditioned single room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views. The unit has 1 bed.
Guests will have a special experience as this double room provides a hot tub. The spacious double room offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
This air-conditioned single room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views. The unit offers 1 bed.
Offering free toiletries and bathrobes, this single room includes a private bathroom with a walk-in shower, a hairdryer and slippers. Featuring a balcony, this single room also offers air conditioning, a minibar and a flat-screen TV with satellite channels. The unit offers 1 bed.
Featuring free toiletries and bathrobes, this single room includes a private bathroom with a walk-in shower, a hairdryer and slippers. Boasting a balcony, this single room also features air conditioning, a minibar and a flat-screen TV with streaming services. The unit has 1 bed.
Featuring free toiletries and bathrobes, this single room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This single room has air conditioning, a minibar, a flat-screen TV with streaming services and a balcony. The unit has 1 bed.
This quadruple room offers a hot tub. The spacious quadruple room provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
The spacious quadruple room features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Providing free toiletries and bathrobes, this quadruple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This quadruple room features air conditioning, a minibar, a flat-screen TV with satellite channels and a balcony. The unit offers 2 beds.
Offering free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned family room offers a flat-screen TV with streaming services, a minibar, a tea and coffee maker and a seating area. The unit has 2 beds.
Providing free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned family room provides a flat-screen TV with streaming services, a minibar, a tea and coffee maker and a seating area. The unit offers 2 beds.
Offering free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious family room offers air conditioning, a minibar, a tea and coffee maker, a seating area, as well as a flat-screen TV with streaming services. The unit offers 2 beds.
Featuring free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious family room features air conditioning, a minibar, a tea and coffee maker, a seating area, as well as a flat-screen TV with streaming services. The unit has 2 beds.
Featuring free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious family room features air conditioning, a minibar, a tea and coffee maker, a seating area, as well as a flat-screen TV with streaming services. The unit has 2 beds.
Offering free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned family room offers a flat-screen TV with streaming services, a minibar, a tea and coffee maker and a seating area. The unit offers 2 beds.
Featuring free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious family room features air conditioning, a minibar, a tea and coffee maker, a seating area, as well as a flat-screen TV with streaming services. The unit has 2 beds.
Providing free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned family room provides a flat-screen TV with streaming services, a minibar, a tea and coffee maker and a seating area. The unit offers 2 beds.
Guests will have a special experience as the suite features a private pool. The air-conditioned suite features 1 bedroom and 1 bathroom with a hairdryer. This suite provides a flat-screen TV. The unit offers 2 beds.
This double room's standout feature is the private pool. This double room offers air conditioning, a flat-screen TV and a balcony. The unit has 2 beds.
This double room provides a private pool. Featuring a balcony, this double room also offers air conditioning and a flat-screen TV. The unit offers 2 beds.
This double room's standout feature is the private pool. Boasting a balcony, this double room also offers air conditioning and a flat-screen TV. The unit has 2 beds.
Guests will have a special experience as this single room features a private pool. This single room offers air conditioning, a flat-screen TV and a balcony. The unit offers 1 bed.
The private pool is a top feature of this suite. Boasting a balcony, this suite also features air conditioning and a flat-screen TV. The unit has 1 bed.
The employees are phenomenal!! Out going and dedicated the resort and customer experience.
The food, the facilities the lack of communication about what was happening on the resort. Wi-Fi was horrible and their app hardly worked when you could get the WiFi to work. The beach was all rocks!!
Published on 04 Jan 2024
Jorge
family with young children
9.0
Superb
Great stay for a family vacation
A lot of activities included and great food in main restaurants. Very good option for a familiy vacation. Daily room cleaning service. Great night shows and music. Make reservations for Japanese and brazilian restaurants, these are highly recommended.
Cleaning in the room bathroom could be better. Some corners were not fully cleaned. Not much food variety at snack restaurant. Try to eat at the main restaurants, food is great there. Beach is nice to rest but not the best for swimming (has rocks).
Published on 03 Jan 2024
Jacek
family with young children
6.0
Pleasant
Nice stay, good value for money, but not superb
huge area, with plenty of nature , you can see many animals like monkeys, despite being big hotel you feel intimate within living area
understaffed, long cues to buffets, not possible to have a sit for evening shows if not 1h before reserving sits, no snack options between main meals, very hard to book any "extra" activities as you can book them only in the morning for the next day = long cues at 8:00 in the morning, terrible beach, rocky and very small
Published on 03 Jan 2024
Sarah
family with young children
6.0
Pleasant
Stressful when I needed to relax with my family
The kids loved the aqua park
Didnt like the food reservation system, stressful & unrelaxing.
Staff were rude when you tried to book meals or order things on the menu. Saying they werent on it the machine was broken. The cappuccino machine was broken for 4 out of our 5 days. Rooms not close together & my kids couldnt be with us as they were out in the family section & we were in the adult sectionthe whole point of our trip, to be together!!!
VERY disappointed
Published on 30 Dec 2023
Berry
family with young children
7.0
Good
While it was clean comfortable and great for the kids, the towel token exchange and the constant solicitation for servic
We went as a family with children and the variety of activities provided for kids and adults was nice!!!
I didnt like the constant would you like spa like I had to avoid eye contact just hoping to not be asked. I was not a huge fan of the reservation system for dinners outside of the buffets. And the towel situation is awful!! Tokens for towels. Im not trying to steal towels I should not have to worry about if someone other than my party grabs the wrong one and leaves me short or make sure I have a time. To get a towel.
Published on 25 Dec 2023
Jill
family with young children
5.0
Passable
Passable
The grounds were lush and tropical. The pool and water park were nice. Nothing felt over crowded except the activities pool.
Food options (or lack there of)
Published on 24 Dec 2023
Apoorv
young couple
4.0
Disappointing
Disappointing
Good location, greenery, water slides
Very few vegetarian options, most food is cold - not eatable, most tours/ hotels are reserved in advance
Published on 23 Dec 2023
Sara
family with young children
5.0
Passable
Passable
Water slides were fun for the kids
Not very clean, buffet food was not very good
Published on 07 Dec 2023
Danny
young couple
4.0
Disappointing
Would not rebook this property
Eco friendly. Helpful staff.
No usable beach. Buffet crowded and poor quality food. Specialty restaurants often closed. Too far from Playa del Carmen.
Published on 01 Dec 2023
Sandra
family with young children
8.0
Very good
Very good
The wildlife is amazing!!! The grounds are beautiful and well kept. The beach is a bit rocky but beautiful still. A lot of action and different things going on at all times. Fun place to stay!!
The sit down restaurants were not the best. But, the buffet style restaurants made up for it, you could always find something great there!
All Facilities for Sandos Caracol Eco Resort All Inclusive
Category
Facilities
Activities
Water sport facilities on site, Billiards, Water park, Snorkelling, Beach, Fishing, Table tennis, Windsurfing, Hiking, Canoeing, Tennis court, Golf course (within 3 km).
Business facilities
Meeting/banquet facilities.
Cleanliness & disinfecting
Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
Safety features
Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, First aid kit available, Staff follow all safety protocols as directed by local authorities.
Miscellaneous
Family rooms, Facilities for disabled guests, Designated smoking area.
Flat-screen TV, TV, Streaming service (like Netflix), Satellite channels, Telephone.
Common areas
Sun terrace, Games room, Garden.
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Food can be delivered to guest accommodation, Physical distancing in dining areas.
Reception services
Tour desk, 24-hour front desk, ATM/cash machine on site, Luggage storage, Concierge service, Currency exchange.
Physical distancing
Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed.
General
Parking, Private parking, Free parking, Parking on site.
Entertainment and family services
Kids' club, Nightclub/DJ, Children's playground, Entertainment staff, Evening entertainment, Indoor play area, Kids' outdoor play equipment, Board games/puzzles, Babysitting/child services.
Pool and wellness
Solarium, Massage, Pool with view, Spa/wellness packages, Swimming pool, Water slide, Fitness centre, Spa facilities, Outdoor pool, Fitness/spa locker rooms, Hot tub/Jacuzzi, Private beach area, Spa and wellness centre, Sun loungers or beach chairs, Sun umbrellas, Outdoor pool (all year), Beachfront, Spa lounge/relaxation area, Yoga classes, Swimming Pool, Fitness classes, Fitness, Hammam, Pool bar.
Transport
Car hire, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge), Airport pick up, Accessible parking, Airport drop off.
See all hotels in Playa del Carmen