Sercotel Ayala, Bilbao | Photos, Reviews & Deals @Holidify

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All Facilities for Sercotel Ayala

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Pet basket, Non-smoking rooms, Lift, Soundproof rooms, Pet bowls, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Safety & security	Security alarm, Smoke alarms, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Ironing service, Daily housekeeping, Laundry.
Services & Extras	Key access, Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Tour desk, Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Mobile app for room service, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Pets allowed, Parking, WiFi available in all areas.
Transport	Bicycle rental, Parking garage.

Guest Ratings For This Property

8.7

Based on 3815 Reviews

100% verified reviews

Comfort

9.2

Cleanliness

9.2

Value For Money

8.5

Facilities

8.8

Reviewers Mention About Sercotel Ayala

The Sercotel Ayala in Bilbao received positive reviews from guests. One reviewer mentioned the spacious handicapped room and well-designed bathroom for easy wheelchair access. Another guest praised t (Read More)he friendly and professional staff, especially at the breakfast and reception. The hotel's location was also mentioned as excellent, with shops and restaurants within walking distance. The clean and modern rooms, ample space, and helpful staff were all appreciated. Overall, guests expressed satisfaction and mentioned returning to the hotel in the future.

Guest Reviews

Leslie

solo traveller

10.0

Exceptional

N/A

Published on 01 Jan 2024

Ankur

with friends

9.0

Superb

Gem of a location

Place is located in the heart of the city. We could book breakfast for 25 Dec just a night before. A great advice from the person at the reception

Published on 29 Dec 2023

Eirini

young couple

10.0

Exceptional

Perfect room, poor breakfast

Very clean room, close to the city center, modern style and totally value for money.

Poor breakfast - not many choices and Poor quality. Could have been much better. Did not deserve the money we paid.

Published on 28 Dec 2023

Adrian

young couple

10.0

Exceptional

We loved our stay at Sercotel Ayala. The room was clean and warm, there was plenty of bedding, and the beds were comfortable. The bathroom was clean and spacious. Staff was very kind and helpful before and during our stay, as well as during check-out. The location is excellent, a short walk from a metro stop and the train station and less than ten minutes walking to get to the old town.

The temperature in the room was sometimes a bit uncomfortable. Even though it was cold out, sometimes it was excessively stuffy. The area can be a bit noisy because it's a shopping area and close to the train station, but the rooms are pretty well insulated for that.

Published on 11 Dec 2023

Ana

young couple

9.0

Superb

Beautiful modern rooms, luxury feel and very central. Polite staff and very dog friendly!!

We liked that the room was modern, clean and comfortable. All the staff were very friendly. The hotel was dog friendly and they even had a dog bed waiting for us.

The parking situation. The hotel doesn't have parking but they offer a discount at a nearby parking. However, it's still very expensive and unexpected.

Published on 10 Dec 2023

Andrew

young couple

9.0

Superb

Modern business-oriented hotel, but also supportive of tourism. Well-located for that.

Published on 10 Dec 2023

Sila

solo traveller

9.0

Superb

Superb location, clean and brand new hotel!

The location is superb. Close to the old town and new town. Side by side of the train station. 1 minute walk to the main shopping street, 8minutes away of Guggenheim. If you would like to enjoy all the aspects of the city, Museum, shopping, gastronomy, everything is at walking distance. The hotel is very new, clean and the reception is very helpful.

I asked for laundry service and reception informed me to leave the plastic bag in my room. However I guess they forgot my request and did not got the bag from my room. Unfortunately I could not use the laundry service.

Published on 05 Dec 2023

Matej

young couple

9.0

Superb

Great stay and value for money

City center, clean

Published on 26 Nov 2023

Carla

family with young children

10.0

Exceptional

Excellent

Location, walking distance from mayor attractions in Bilbao. The staff was friendly and help with tips about were to eat, most see and how to get there. Always welcome everyone that enter the hotel.

Published on 26 Nov 2023