Shangri-La The Marina, Cairns, Cairns | Photos, Reviews & Deals @Holidify

About Shangri-La The Marina, Cairns

Hotel Shangri-La, The Marina in Cairns, offers a delightful stay with its excellent location and stunning port views. The rooms are clean, bright, and spacious, providing a comfortable experience. The breakfast at the hotel is amazing, offering a wide variety of choices, and the backyard restaurant and Horizon Club lounge provide delightful dining experiences. The hotel is conveniently close to attractions such as the Esplanade, restaurants, and the Reef Fleet Terminal. The pool is wonderful, and the hotel offers great service and a nice location.

Top Facilities

parking

bar

See All Facilities

Check Room Options And Availability

Search best deals and room options for your dates

Check Availability

Horizon Club Room with Club Lounge Access

Max 2 Adults

View Deal

Stylishly appointed rooms with a spacious deck from which to enjoy the eye-level views of Marlin Marina or the famous Cairns Esplanade. Includes free WiFi and full access to the property's exclusive Horizon Club Lounge with light buffet breakfast daily, all day refreshments and evening drinks and canap�s.Please note that the price is based on 2 guests. There is no capacity for additional guests.

Executive Suite

Max 2 Adults

View Deal

This air-conditioned suite features a seating area with a cable TV, a minibar and a private bathroom. The balcony offers either sea views or city views. There is free WiFi available throughout.

One-Bedroom Suite

Max 2 Adults

View Deal

The spacious air-conditioned room features a separate bedroom and lounge area. There is free WiFi available throughout.

View All Rooms

Location & Nearby Places

Cairns City (0.2 Km from city center)

Pierpoint Road

15 Nearby Attractions

Rusty's Markets

0.7 km

Muddy's Playground

0.9 km

Cairns Aquarium

1.0 km

Australian Armour & Artillery Museum

1.0 km

Esplanade Boardwalk

1.3 km

Nandroya Falls

8.1 km

See All Attractions

All Facilities for Shangri-La The Marina, Cairns

Category	Facilities
Activities	Live music/performance, Live sport events (broadcast), Horse riding, Happy hour, Snorkelling, Tennis court, Fishing, Temporary art galleries, Table tennis, Diving.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Hand sanitiser, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Safety features	Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
Miscellaneous	Non-smoking rooms, Facilities for disabled guests, Lift, Designated smoking area.
Accessibility	Upper floors accessible by elevator, Entire unit wheelchair accessible.
Bathroom	Private bathroom, Bath or shower, Toilet paper, Additional bathroom, Slippers, Free toiletries, Hairdryer, Bath, Shower, Toilet, Bathrobe.
Room Amenities	Sofa, Hypoallergenic, Wardrobe or closet, Seating Area, Iron, Rooftop pool, Safety deposit box, Interconnected room(s) available, Ironing facilities, Hardwood or parquet floors, Socket near the bed, Air conditioning, Desk, Shallow end, Carpeted, Cleaning products.
Food & Drink	Wine/champagne, Grocery deliveries, Kid-friendly buffet, Breakfast in the room, Packed lunches, Special diet menus (on request), Kid meals, Room service, Refrigerator, Electric kettle, Snack bar, Vending machine (drinks), Restaurant, Minibar, Vending machine (snacks), Fruits, Outdoor furniture, Tea/Coffee maker, Bar, Coffee house on site.
Safety & security	Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, CCTV outside property, Security alarm.
Services	Internet services, Free WiFi, WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Ironing service, Laundry.
Services & Extras	Towels, Key card access, Executive lounge access, Wake up service/Alarm clock, Linen, Alarm clock, Wake-up service, Key access.
Media & Technology	iPod dock, Laptop safe, Satellite channels, Flat-screen TV, Telephone, Pay-per-view channels, Cable channels, TV, Radio.
Common areas	Sun terrace, Garden, Picnic area.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas.
Reception services	Valet parking, ATM/cash machine on site, Invoice provided, Tour desk, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed.
General	Parking, Parking on site.
Pool and wellness	Sun umbrellas, Outdoor pool (all year), Kids' pool, Swimming pool, Swimming Pool, Fitness centre, Fitness, Outdoor pool, Fitness/spa locker rooms, Pool bar, Sun loungers or beach chairs.
Transport	Car hire, Shuttle service (additional charge), Shuttle service, Accessible parking, Parking garage.
Outdoor & View	Terrace, Patio, City view, Pool view, Mountain view, View, Inner courtyard view, Sea view, Balcony, Garden view.
Shops	Minimarket on site.

Guest Ratings For This Property

8.5

Based on 3653 Reviews

100% verified reviews

Comfort

8.96

Cleanliness

8.9

Value For Money

8.06

Facilities

8.58

Guest Reviews

Elena

young couple

4.0

Disappointing

Disappointing, the hotel was a lot better a few years ago.

Location is very convenient.

The rooms were not cleaned properly. The pictures hanging in the bathroom were filled with mould. The bath robes were tatty. Floors were not cleaned each day, and quite dusty. The bar tender at the pool bar was unfriendly, and seemed to make a point of moving as slowly as humanly possible, despite there being a line of people waiting. Margaritas were not made properly and only half filled. All this feedback was passed onto the manager shortly before leaving, who offered to remove the bar charges from the bill. But all in all, we expected a lot more from this hotel.

Published on 04 Jan 2024

Jillian

young couple

4.0

Disappointing

Disappointing.

Dated. Room wasnt very clean on arrival, hair and mould in the bathroom. Not worth $500 for one night. This was our first time staying and we will not be staying again.

Published on 04 Jan 2024

Barlow

with friends

4.0

Disappointing

Property location

Property not worth the money spent

Published on 03 Jan 2024

Serendipity_bay

family with young children

4.0

Disappointing

Only the location

I felt it was a fake Shangri-La brand name, it had nothing Shangri-La like. very run down property! Leaking lobby toilets etc.

Published on 03 Jan 2024

G

family with young children

6.0

Pleasant

Location, cozy

Check in process was painful. Property in dire need of renovation

Published on 03 Jan 2024

Amelia

young couple

6.0

Pleasant

Great location but probably not worth the price.

The location was convenient, right near the wharfs and waterfront area. Easy to walk places like the the train station. The hotels pool was nice.

The aircon didn't circulate around the room, so it was always warm in there. Staff said they'd arrange birthday 'goodies' for my partner, this wasn't followed through on which was a bit disappointing. Noisey room over the carpark.

Published on 03 Jan 2024

Jason

young couple

9.0

Superb

Prime location. Walking 50m to marina where all barrier reef and island cruises launch. Then casual stroll to esplanade

Not a great deal. The only thing we can add was the jellyfish on second trip were out a bit more than first. But no issue with suits provided.

Published on 02 Jan 2024

Avinash

family with young children

6.0

Pleasant

Decent place. Definitely not a Shangri-La!

Location

Dated facilities, 3 star at best.

Published on 02 Jan 2024

Feabs74

family with young children

10.0

Exceptional

Our Christmas Vacation.

From the moment we arrived, we were treated with the most amazing service from seamless check-in and concierge service and welcome treats to amazing daily housekeeping, to complimentary water bottles plus friendly, informative, and helpful staff and we especially loved the lovely lady in the pool bar. Amazing location and fabulous room size. It really was the best location and convenient and central to everything. Loved the backyard restaurant,bar, and cafe below with delicious breakfast, lunch, and dinner options, we tried them all. We stayed for a whole week and just didn't want to leave. Another highlight we received Christmas treats on both Christmas Eve and Christmas day. Really lovely touch.

(Read More)

Published on 30 Dec 2023