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Shangri-La The Marina, Cairns

Cairns City (0 kms from Cairns Aquarium)
Pierpoint Road

Ranked 3 out of 34 best hotels in cairns

8.5
3653 reviews

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About Shangri-La The Marina, Cairns

Hotel Shangri-La, The Marina in Cairns, offers a delightful stay with its excellent location and stunning port views. The rooms are clean, bright, and spacious, providing a comfortable experience. Th (Read More)e breakfast at the hotel is amazing, offering a wide variety of choices, and the backyard restaurant and Horizon Club lounge provide delightful dining experiences. The hotel is conveniently close to attractions such as the Esplanade, restaurants, and the Reef Fleet Terminal. The pool is wonderful, and the hotel offers great service and a nice location.

Room Types Available

Horizon Club Room with Club Lounge Access
  • Max 2 Adults
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    Stylishly appointed rooms with a spacious deck from which to enjoy the eye-level views of Marlin Marina or the famous Cairns Esplanade. Includes free WiFi and full access to the property's exclusive Horizon Club Lounge with light buffet breakfast daily, all day refreshments and evening drinks and canap�s.Please note that the price is based on 2 guests. There is no capacity for additional guests.

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    Executive Suite
  • Max 2 Adults
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    This air-conditioned suite features a seating area with a cable TV, a minibar and a private bathroom. The balcony offers either sea views or city views. There is free WiFi available throughout.

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    One-Bedroom Suite
  • Max 2 Adults
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    The spacious air-conditioned room features a separate bedroom and lounge area. There is free WiFi available throughout.

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    Executive Marina Room
  • Max 2 Adults
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    This beautiful contemporary-style room enjoys stunning views over the Cairns Marlin Marina. All rooms have an inter-connecting room option, and a balcony to enjoy the water views. Free WiFi is offered.You can request your preferred bedding configuration in the Special Requests Box at the time of booking.

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    Executive Marina Twin Room
  • Max 2 Adults
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    This beautiful, contemporary-style room enjoys stunning views over the Cairns Marlin Marina. All rooms have an inter-connecting room option, and a balcony to enjoy the water views. Free WiFi is included.You can request your preferred bedding configuration in the Special Requests Box at the time of booking.

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    Deluxe Double Room
  • Max 2 Adults
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    Beautifully appointed guest room with a private balcony offering views of either the hotel gardens or Cairns City. Free WiFi is included.

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    Deluxe Room with Sea View
  • Max 2 Adults
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    Beautifully appointed guest room with your own private balcony overlooking Trinity Bay and the sea. Free WiFi is included.

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    Deluxe Twin Room
  • Max 2 Adults
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    This beautifully appointed guest room includes a private balcony offering views of either the hotel gardens or Cairns City.Free WiFi is included.

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    Deluxe Room with Sea View Twin Room
  • Max 2 Adults
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    This beautifully appointed guest room has its own private balcony overlooking Trinity Bay and the sea. Free WiFi is included.

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    Horizon Club Twin Room
  • Max 2 Adults
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    The spacious twin room provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.

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    One-Bedroom Twin Suite
  • Max 2 Adults
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    This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, executive lounge access as well as sea views. The unit offers 2 beds.

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    Horizon Club One Bedroom Suite
  • Max 2 Adults
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    This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, executive lounge access as well as sea views. The unit offers 1 bed.

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    Shangri-La The Marina, Cairns is featured in

    Guest Ratings For This Property

    8.5
    Based on 3653 Reviews
    100% verified reviews

    Comfort

    8.96

    Cleanliness

    8.9

    Value For Money

    8.06

    Facilities

    8.58

    Guest Reviews

    Elena
    young couple
    4.0
    Disappointing
    Disappointing, the hotel was a lot better a few years ago.
    Location is very convenient.
    The rooms were not cleaned properly. The pictures hanging in the bathroom were filled with mould. The bath robes were tatty. Floors were not cleaned each day, and quite dusty. The bar tender at the pool bar was unfriendly, and seemed to make a point of moving as slowly as humanly possible, despite there being a line of people waiting. Margaritas were not made properly and only half filled. All this feedback was passed onto the manager shortly before leaving, who offered to remove the bar charges from the bill. But all in all, we expected a lot more from this hotel.

    Published on 04 Jan 2024

    Jillian
    young couple
    4.0
    Disappointing
    Disappointing.
    Dated. Room wasnt very clean on arrival, hair and mould in the bathroom. Not worth $500 for one night. This was our first time staying and we will not be staying again.

    Published on 04 Jan 2024

    Barlow
    with friends
    4.0
    Disappointing
    Disappointing
    Property location
    Property not worth the money spent

    Published on 03 Jan 2024

    Serendipity_bay
    family with young children
    4.0
    Disappointing
    Disappointing
    Only the location
    I felt it was a fake Shangri-La brand name, it had nothing Shangri-La like. very run down property! Leaking lobby toilets etc.

    Published on 03 Jan 2024

    G
    family with young children
    6.0
    Pleasant
    Pleasant
    Location, cozy
    Check in process was painful. Property in dire need of renovation

    Published on 03 Jan 2024

    Amelia
    young couple
    6.0
    Pleasant
    Great location but probably not worth the price.
    The location was convenient, right near the wharfs and waterfront area. Easy to walk places like the the train station. The hotels pool was nice.
    The aircon didn't circulate around the room, so it was always warm in there. Staff said they'd arrange birthday 'goodies' for my partner, this wasn't followed through on which was a bit disappointing. Noisey room over the carpark.

    Published on 03 Jan 2024

    Jason
    young couple
    9.0
    Superb
    Superb
    Prime location. Walking 50m to marina where all barrier reef and island cruises launch. Then casual stroll to esplanade
    Not a great deal. The only thing we can add was the jellyfish on second trip were out a bit more than first. But no issue with suits provided.

    Published on 02 Jan 2024

    Avinash
    family with young children
    6.0
    Pleasant
    Decent place. Definitely not a Shangri-La!
    Location
    Dated facilities, 3 star at best.

    Published on 02 Jan 2024

    Feabs74
    family with young children
    10.0
    Exceptional
    Our Christmas Vacation.
    From the moment we arrived, we were treated with the most amazing service from seamless check-in and concierge service and welcome treats to amazing daily housekeeping, to complimentary water bottles plus friendly, informative, and helpful staff and we especially loved the lovely lady in the pool bar. Amazing location and fabulous room size. It really was the best location and convenient and central to everything. Loved the backyard restaurant,bar, and cafe below with delicious breakfast, lunch, and dinner options, we tried them all. We stayed for a whole week and just didn't want to leave. Another highlight we received Christmas treats on both Christmas Eve and Christmas day. Really lovely touch.
    (Read More)

    Published on 30 Dec 2023

    Tracy
    with friends
    5.0
    Passable
    Would not stay here again at that price. Lots of better hotels in cairns for a less amount
    The view
    One entrance in and out and its a very long walk from reception to the rooms which are furthest from reception

    Published on 30 Dec 2023

    Location & Nearby Places

    Cairns City (0.2 Km from city center)

    Pierpoint Road

    15 Nearby Attractions

    Rusty's Markets

    0.7 km

    Muddy's Playground

    0.9 km

    Cairns Aquarium

    1.0 km

    Australian Armour & Artillery Museum

    1.0 km

    Esplanade Boardwalk

    1.3 km

    Nandroya Falls

    8.1 km

    Hypipamee Crater and Dinner Falls

    8.1 km

    Cairns Botanic Garden

    8.3 km

    Crystal Cascades

    10.7 km

    Lake Placid Cairns

    11.5 km

    Cape Tribulation

    11.5 km

    Skyrail Rainforest Cableway

    12.0 km

    Frankland Islands Boat Tour

    13.7 km

    Daintree Rainforest

    15.3 km

    Stoney Creek Cairns

    16.6 km

    See All Attractions

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    Top Facilities

    parking

    bar

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    All Facilities for Shangri-La The Marina, Cairns

    Category Facilities
    Activities Live music/performance, Live sport events (broadcast), Horse riding, Happy hour, Snorkelling, Tennis court, Fishing, Temporary art galleries, Table tennis, Diving.
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Hand sanitiser, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Safety features Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
    Miscellaneous Non-smoking rooms, Facilities for disabled guests, Lift, Designated smoking area.
    Accessibility Upper floors accessible by elevator, Entire unit wheelchair accessible.
    Bathroom Private bathroom, Bath or shower, Toilet paper, Additional bathroom, Slippers, Free toiletries, Hairdryer, Bath, Shower, Toilet, Bathrobe.
    Room Amenities Sofa, Hypoallergenic, Wardrobe or closet, Seating Area, Iron, Rooftop pool, Safety deposit box, Interconnected room(s) available, Ironing facilities, Hardwood or parquet floors, Socket near the bed, Air conditioning, Desk, Shallow end, Carpeted, Cleaning products.
    Food & Drink Wine/champagne, Grocery deliveries, Kid-friendly buffet, Breakfast in the room, Packed lunches, Special diet menus (on request), Kid meals, Room service, Refrigerator, Electric kettle, Snack bar, Vending machine (drinks), Restaurant, Minibar, Vending machine (snacks), Fruits, Outdoor furniture, Tea/Coffee maker, Bar, Coffee house on site.
    Safety & security Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, CCTV outside property, Security alarm.
    Services Internet services, Free WiFi, WiFi.
    Cleaning services Dry cleaning, Daily housekeeping, Ironing service, Laundry.
    Services & Extras Towels, Key card access, Executive lounge access, Wake up service/Alarm clock, Linen, Alarm clock, Wake-up service, Key access.
    Media & Technology iPod dock, Laptop safe, Satellite channels, Flat-screen TV, Telephone, Pay-per-view channels, Cable channels, TV, Radio.
    Common areas Sun terrace, Garden, Picnic area.
    Food & drink safety Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas.
    Reception services Valet parking, ATM/cash machine on site, Invoice provided, Tour desk, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out, Currency exchange.
    Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed.
    General Parking, Parking on site.
    Pool and wellness Sun umbrellas, Outdoor pool (all year), Kids' pool, Swimming pool, Swimming Pool, Fitness centre, Fitness, Outdoor pool, Fitness/spa locker rooms, Pool bar, Sun loungers or beach chairs.
    Transport Car hire, Shuttle service (additional charge), Shuttle service, Accessible parking, Parking garage.
    Outdoor & View Terrace, Patio, City view, Pool view, Mountain view, View, Inner courtyard view, Sea view, Balcony, Garden view.
    Shops Minimarket on site.

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