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Soul Beach Boutique Hotel & Spa

Centro (8 kms from Xcaret)
Calle 28 Norte - Entre Calle Quinta Avenida y 10 Avenida - Show on map

Ranked 11 out of 39

7.5
904 reviews

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About Soul Beach Boutique Hotel & Spa

Come and live in the heart of Playa del Carmen at Soul Beach Boutique Hotel & Spa and experience a lavish stay. This contemporary property has beautiful and vibrant art with complementary hues that a (Read More)dd to its charm. The accommodation houses an impeccable outdoor pool, a garden, a terrace, a bar, a solarium, a jacuzzi, a sauna, and a spa and wellness centre. In addition, facilities like barbeque facilities and themed dinners are also available.

Room Types Available

Superior Twin Room
  • Max 4 Adults
    •
  • 1 Photo available
    •

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    Featuring free toiletries, this twin room includes a private bathroom with a shower and slippers. The air-conditioned twin room features a flat-screen TV with streaming services, a private entrance, a minibar, a seating area as well as city views. The unit has 2 beds.

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    King Suite with Balcony
  • Max 2 Adults
    •
  • 2 Photos available
    •

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    Featuring a private entrance, this air-conditioned suite is comprised of 1 bedroom and 1 bathroom with a shower and slippers. Boasting a terrace with garden views, this suite also offers a minibar and a flat-screen TV with streaming services. The unit offers 1 bed.

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    Executive Suite with Bath Tub
  • Max 2 Adults
    •
  • 2 Photos available
    •

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    This suite features a rooftop pool and a hot tub. Boasting a private entrance, this air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. Featuring a terrace with garden views, this suite also features a minibar and a flat-screen TV with streaming services. The unit has 1 bed.

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    Superior Double Room with Balcony
  • Max 4 Adults
    •

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    Featuring a private entrance, this air-conditioned suite is comprised of 1 bedroom and 1 bathroom with a shower and slippers. Boasting a terrace with an inner courtyard view, this suite also offers a minibar and a flat-screen TV with streaming services. The unit offers 2 beds.

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    Presidential Suite with Bathtub
  • Max 2 Adults
    •

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    Featuring a private entrance, this air-conditioned suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. The suite's kitchenette, which features a refrigerator and kitchenware, is available for cooking and storing food. The spacious suite offers a minibar, a seating area, a wardrobe, a flat-screen TV with streaming services, as well as garden views. The unit offers 1 bed.

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    Guest Ratings For This Property

    7.5
    Based on 904 Reviews
    100% verified reviews

    Comfort

    8.33

    Cleanliness

    8.24

    Value For Money

    7.85

    Facilities

    7.72

    Guest Reviews

    Chad
    solo traveller
    2.0
    Very poor
    I had a bad experience at Soul choosing the hotel based on pics(not accurate) & odd stain policy
    location was decent
    The policy on stains and the pool and sun bathing area with bar was poor at best

    Published on 01 Jan 2024

    Jaak
    solo traveller
    3.0
    Poor
    I would not go back
    good location
    lots of extra fees (pool for extra fee) pictures of the room are very different from reality sometimes no hot water balcony door wont lock

    Published on 28 Dec 2023

    Mcnaught
    solo traveller
    4.0
    Disappointing
    Better stay elsewhere
    Not 100% certain but I think money was taken from my room. Poor cleanliness. Bathroom walls looked like they hadn't been cleaned in months. Other dried fluid spills on floor.

    Published on 29 Nov 2023

    Jonathan
    young couple
    7.0
    Good
    We enjoyed the location and breakfast for a short stay while exploring outside during the day.
    Breakfast and location are nice.
    Hot water not always working is enough for my gf to not come back.

    Published on 23 Nov 2023

    Michal
    solo traveller
    7.0
    Good
    Good
    Room on the top floor. Lots of noice from the air condition unite and pool above. I had no warm water for the whole stay. They said they going to fix it and they didn't. When I asked what compensation I can get during check out, they only deducted few pesos for the local taxes which was a joke.

    Published on 14 Nov 2023

    Tyrosha
    solo traveller
    4.0
    Disappointing
    Disappointing
    No hot water

    Published on 10 Nov 2023

    Maria
    young couple
    8.0
    Very good
    Very good
    It was nice
    The elevator and the shower room could be better

    Published on 02 Nov 2023

    Nevena
    young couple
    7.0
    Good
    Definitely not a 5-star!
    - The location was great, right by the 5th Avenue. - The staff was super friendly and extremely helpful. If it wasnt for the fantastic people working there, our rating would be way lower.
    - Facilities are old. - Shower doesnt work properly. The pressure is low and it takes forever until the warm water comes along. - At times, the water would be completely gone (in the toilet, sink and shower). - The safe didnt work. - There was no complementary water in the room (or anything else, for that matter. No tea, coffee, kettle, etc.) - It wasnt properly clean - dirty sheets with blood stains.

    Published on 19 Sep 2023

    Colburn
    family with young children
    10.0
    Exceptional
    Exceptional
    Room and location

    Published on 18 Aug 2023

    Aliya
    with friends
    1.0
    Bad
    Awful
    The service was appalling, charged us more than what was agreed on booking.com!! No actual breakfast, no house keeping, towels were barely cleaned! Tried charging us extra for tax as well, could have booked elsewhere

    Published on 04 Aug 2023

    Location & Nearby Places

    Centro (0.6 Km from city center)

    Calle 28 Norte - Entre Calle Quinta Avenida y 10 Avenida - Show on map

    4 Nearby Attractions

    Explore the Mayan ruins

    1.0 km

    Visit a Cenote

    1.4 km

    Beach Time

    3.2 km

    Eco-parks

    7.8 km

    Top Facilities

    Wifi

    Bar

    Spa

    Beach

    Pool

    Garden

    Concierge service

    Food

    Shuttle service

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