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Hotel

Soul Beach Boutique Hotel & Spa

Centro (8 kms from Xcaret)

Ranked 11 out of 39

7.5
(904 reviews)

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About Soul Beach Boutique Hotel & Spa

Come and live in the heart of Playa del Carmen at Soul Beach Boutique Hotel & Spa and experience a lavish stay. This contemporary property has beautiful and vibrant art with complementary hues that add to its charm. The accommodation houses an impeccable outdoor pool, a garden, a terrace, a bar, a solarium, a jacuzzi, a sauna, and a spa and wellness centre. In addition, facilities like barbeque facilities and themed dinners are also available.

Top Facilities

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Superior Twin Room

  • Max 4 Adults
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    Featuring free toiletries, this twin room includes a private bathroom with a shower and slippers. The air-conditioned twin room features a flat-screen TV with streaming services, a private entrance, a minibar, a seating area as well as city views. The unit has 2 beds.

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    King Suite with Balcony

  • Max 2 Adults
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    Featuring a private entrance, this air-conditioned suite is comprised of 1 bedroom and 1 bathroom with a shower and slippers. Boasting a terrace with garden views, this suite also offers a minibar and a flat-screen TV with streaming services. The unit offers 1 bed.

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    Executive Suite with Bath Tub

  • Max 2 Adults
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    This suite features a rooftop pool and a hot tub. Boasting a private entrance, this air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. Featuring a terrace with garden views, this suite also features a minibar and a flat-screen TV with streaming services. The unit has 1 bed.

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    Superior Double Room with Balcony

  • Max 4 Adults
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    Featuring a private entrance, this air-conditioned suite is comprised of 1 bedroom and 1 bathroom with a shower and slippers. Boasting a terrace with an inner courtyard view, this suite also offers a minibar and a flat-screen TV with streaming services. The unit offers 2 beds.

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    Presidential Suite with Bathtub

  • Max 2 Adults
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    Featuring a private entrance, this air-conditioned suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. The suite's kitchenette, which features a refrigerator and kitchenware, is available for cooking and storing food. The spacious suite offers a minibar, a seating area, a wardrobe, a flat-screen TV with streaming services, as well as garden views. The unit offers 1 bed.

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    Location & Nearby Places

    Centro (0.6 Km from city center)

    Calle 28 Norte - Entre Calle Quinta Avenida y 10 Avenida

    4 Nearby Attractions

    Explore the Mayan ruins

    1.0 km

    Visit a Cenote

    1.4 km

    Beach Time

    3.2 km

    Eco-parks

    7.8 km

    All Facilities for Soul Beach Boutique Hotel & Spa

    Category Facilities
    Activities Bike tours, Live music/performance, Aerobics, Cycling, Live sport events (broadcast), Tennis court, Cooking class, Stand-up comedy, Fishing, Walking tours, Pub crawls, Temporary art galleries, Themed dinner nights, Movie nights, Snorkelling, Canoeing, Golf course (within 3 km), Bingo, Tour or class about local culture.
    Business facilities Meeting/banquet facilities, Fax/photocopying.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Family rooms, Non-smoking rooms, Lift, Designated smoking area, Allergy-free room.
    Safety features Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Air purifiers, Process in place to check health of guests, First aid kit available, Access to health care professionals.
    Accessibility Upper floors accessible by elevator, Entire unit wheelchair accessible.
    Bathroom Private bathroom, Bath or shower, Spa bath, Free toiletries, Toilet paper, Additional bathroom, Slippers, Sauna, Bath, Shower, Toilet.
    Room Amenities Sofa, Hypoallergenic, Sofa bed, Air conditioning, Wardrobe or closet, Infinity pool, Clothes rack, Private entrance, Desk, Seating Area, Iron, Rooftop pool, Mosquito net, Safety deposit box, Fan, Hot tub, Tile/marble floor, Ironing facilities, Extra long beds (> 2 metres), Socket near the bed.
    Food & Drink Wine/champagne, Refrigerator, Kitchenware, Minibar, Kitchenette, Fruits, Outdoor furniture.
    Safety & security Smoke alarms, CCTV outside property, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas.
    Services Free WiFi, WiFi, Internet services.
    Cleaning services Dry cleaning, Trouser press, Daily housekeeping.
    Services & Extras Towels, Key card access, Linen, Wake-up service, Lockers.
    Media & Technology Cable channels, TV, Streaming service (like Netflix), Laptop safe, Satellite channels, Flat-screen TV, Telephone.
    Common areas Sun terrace, Garden, Picnic area, Shared lounge/TV area.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation.
    Reception services Concierge service, 24-hour front desk, Express check-in/check-out, Invoice provided, Tour desk, Private check-in/check-out, Luggage storage.
    Physical distancing Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
    General WiFi available in all areas.
    Entertainment and family services Evening entertainment, Nightclub/DJ.
    Pool and wellness Sun umbrellas, Outdoor pool (all year), Steam room, Solarium, Massage, Beauty Services, Light therapy, Spa/wellness packages, Outdoor pool, Manicure, Back massage, Hair colouring, Body scrub, Spa lounge/relaxation area, Waxing services, Hair treatments, Hot tub/Jacuzzi, Swimming pool, Foot massage, Public Bath, Hair cut, Make up services, Body wrap, Swimming Pool, Couples massage, Neck massage, Body treatments, Facial treatments, Spa facilities, Hair styling, Head massage, Pedicure, Pool bar, Spa and wellness centre, Full body massage, Massage chair, Hand massage, Sun loungers or beach chairs.
    Transport Car hire, Airport drop off, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge), Airport pick up.
    Outdoor & View City view, Terrace, View, Inner courtyard view, Balcony, Garden view.

    Guest Ratings For This Property

    7.5
    Based on 904 Reviews
    100% verified reviews

    Comfort

    8.33

    Cleanliness

    8.24

    Value For Money

    7.85

    Facilities

    7.72

    Guest Reviews

    Chad
    solo traveller
    2.0
    Very poor
    I had a bad experience at Soul choosing the hotel based on pics(not accurate) & odd stain policy
    location was decent
    The policy on stains and the pool and sun bathing area with bar was poor at best

    Published on 01 Jan 2024

    Jaak
    solo traveller
    3.0
    Poor
    I would not go back
    good location
    lots of extra fees (pool for extra fee) pictures of the room are very different from reality sometimes no hot water balcony door wont lock

    Published on 28 Dec 2023

    Mcnaught
    solo traveller
    4.0
    Disappointing
    Better stay elsewhere
    Not 100% certain but I think money was taken from my room. Poor cleanliness. Bathroom walls looked like they hadn't been cleaned in months. Other dried fluid spills on floor.

    Published on 29 Nov 2023

    Jonathan
    young couple
    7.0
    Good
    We enjoyed the location and breakfast for a short stay while exploring outside during the day.
    Breakfast and location are nice.
    Hot water not always working is enough for my gf to not come back.

    Published on 23 Nov 2023

    Michal
    solo traveller
    7.0
    Good
    Good
    Room on the top floor. Lots of noice from the air condition unite and pool above. I had no warm water for the whole stay. They said they going to fix it and they didn't. When I asked what compensation I can get during check out, they only deducted few pesos for the local taxes which was a joke.

    Published on 14 Nov 2023

    Tyrosha
    solo traveller
    4.0
    Disappointing
    Disappointing
    No hot water

    Published on 10 Nov 2023

    Maria
    young couple
    8.0
    Very good
    Very good
    It was nice
    The elevator and the shower room could be better

    Published on 02 Nov 2023

    Nevena
    young couple
    7.0
    Good
    Definitely not a 5-star!
    - The location was great, right by the 5th Avenue. - The staff was super friendly and extremely helpful. If it wasnt for the fantastic people working there, our rating would be way lower.
    - Facilities are old. - Shower doesnt work properly. The pressure is low and it takes forever until the warm water comes along. - At times, the water would be completely gone (in the toilet, sink and shower). - The safe didnt work. - There was no complementary water in the room (or anything else, for that matter. No tea, coffee, kettle, etc.) - It wasnt properly clean - dirty sheets with blood stains.

    Published on 19 Sep 2023

    Colburn
    family with young children
    10.0
    Exceptional
    Exceptional
    Room and location

    Published on 18 Aug 2023

    Aliya
    with friends
    1.0
    Bad
    Awful
    The service was appalling, charged us more than what was agreed on booking.com!! No actual breakfast, no house keeping, towels were barely cleaned! Tried charging us extra for tax as well, could have booked elsewhere

    Published on 04 Aug 2023

    Soul Beach Boutique Hotel & Spa is featured in

    ₹125 Onwards