SpringHill Suites by Marriott Charlotte City Center, Charlotte

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All Facilities for SpringHill Suites by Marriott Charlotte City Center

Category	Facilities
Business facilities	Fax/photocopying, Business centre, Meeting/banquet facilities.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Non-smoking throughout, Family rooms, Facilities for disabled guests.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Restaurant, Bar.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Laundry.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas.
Reception services	24-hour front desk, Valet parking.
Physical distancing	Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas.
General	Parking on site, Parking, Private parking, WiFi available in all areas.
Pool and wellness	Fitness centre.
Transport	Accessible parking, Bicycle rental.
Shops	Minimarket on site.

Guest Ratings For This Property

8.8

Based on 1626 Reviews

100% verified reviews

Comfort

9.1

Cleanliness

9.1

Value For Money

8.7

Facilities

9.0

Reviewers Mention About SpringHill Suites by Marriott Charlotte City Center

The SpringHill Suites by Marriott Charlotte City Center is praised for its convenient location across from the Spectrum Center. The staff is friendly and welcoming, and the rooms are clean with comfo (Read More)rtable beds. However, there are some minor issues such as a bathroom door that wouldn't lock and showers showing signs of mold. The hotel offers spacious and comfortable rooms, and there are plenty of nearby activities and attractions within walking distance. The complimentary breakfast is average compared to other hotels.

Guest Reviews

Rana

family with young children

8.0

Very good

Keep the Good Service

Location and Access

Published on 04 Jan 2024

Taylor

group

2.0

Very poor

I hated my stay. The valet lost my keys, it took an hour and half past check in for me to be able to go to my room and the person who checked me in didnt let me know about the amenities offered such as breakfast. Wont come back again!

Published on 02 Jan 2024

Deborah

family with young children

9.0

Superb

I will definitely stay there again.

It is a great location, and the spectrum arena was right outside of the hotel door. The staff were very friendly.

Nothing

Published on 01 Jan 2024

Bill

young couple

8.0

Very good

Good choice for a Charlotte weekend

Very large comfortable room. Friendly staff. Tasty breakfast, nice selection of hot and cold options. Great location for anything you want to do in downtown Charlotte. Light rail next to the hotel makes getting around even easier.

Had a little trouble getting our car early from the valet parking. Ended up having to go get it myself at 7am on a Sunday.

Published on 01 Jan 2024

Sammy

young couple

10.0

Exceptional

Room and service

Nothing

Published on 31 Dec 2023

Bob

young couple

4.0

Disappointing

The parking was a rip off

Published on 31 Dec 2023

Ikonic

family with young children

10.0

Exceptional

Good location , clean facility.

Location

N/A

Published on 31 Dec 2023

Gabrielle

family with young children

5.0

Passable

Going Downhill

I like the location to the spectrum center. Also I am glad the elevators worked this time.

The room was not the cleanest. Weird stains were on the wall. My husband had to use force to get us in and out our room. The door would not budge. Thought we were locked in/out.

Published on 25 Dec 2023

Phil

family with young children

10.0

Exceptional

The staff in this hotel are brilliant - they really look after you nothing is too much trouble

Everything

Published on 22 Dec 2023

Niamh

young couple

5.0

Passable

There was a shooting in the hotel during our stay. We were woken in the early morning by the shooting and the hotel was surrounded by police. While this was not the fault of the hotel, there was no communication to guests as to what was happening either during or after the incident. We only found out further details from news reports. This was very unsettling and should have been dealt with better. Thankfully that was our last night in Charlotte.

Published on 21 Dec 2023