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The Bank

23-25 High Street - Show on map

Ranked 25 out of 36 best hotels in st andrews

8.6
638 reviews

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Room Types Available

Double or Twin Room
  • Max 2 Adults
    •
  • 2 Photos available
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    As well as shortbread and mineral water, this spacious and stylish room has free Wi-Fi access, a flat-screen TV, a fridge and an en suite bathroom with a selection of soaps.Please request double/twin when booking.

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    Double Room with Private Bathroom
  • Max 2 Adults
    •
  • 1 Photo available
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    Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room features a private entrance, a tea and coffee maker, flat-screen TV with satellite channels, as well as chocolate for guests. The unit offers 1 bed.

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    Superior Deluxe Double or Twin Room
  • Max 2 Adults
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    This twin/double room features a CD player, electric kettle and private entrance.Please note not all rooms have a sea view.

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    Deluxe Suite
  • Max 2 Adults
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    The unit has 1 bed.

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    Deluxe Double or Twin Room
  • Max 2 Adults
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    The Bank is featured in

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    Guest Ratings For This Property

    8.6
    Based on 638 Reviews
    100% verified reviews

    Comfort

    9.16

    Cleanliness

    9.1

    Value For Money

    8.5

    Facilities

    8.83

    Reviewers Mention About The Bank

    Guests had a great weekend stay at The Bank, enjoying the well-equipped room with sea views, tasty local produce breakfast, and top-notch dinner. The staff were friendly and engaging. Some feedback m (Read More)entioned dry eggs at breakfast but overall good food. The bar staff were knowledgeable, rooms were clean with comfortable beds and modern TV. The nearby activities include golf courses, a nice walk to the harbour, and good selection of drinks at the hotel. Staff were noted for being helpful and the atmosphere was pleasant.

    Guest Reviews

    Jeff
    family with young children
    9.0
    Superb
    Superb
    Made excellent sandwiches to pack for the road!

    Published on 02 Jan 2024

    Penelope
    young couple
    10.0
    Exceptional
    We thoroughly enjoyed our stay and would go back.
    Spacious and comfortable Good location Excellent staff Good food

    Published on 30 Dec 2023

    Scott
    young couple
    9.0
    Superb
    Superb
    Great room, friendly staff and good food

    Published on 27 Dec 2023

    Yvonne
    young couple
    8.0
    Very good
    Just what we needed for our trip
    Great location for a wedding we were attending

    Published on 09 Dec 2023

    David
    young couple
    7.0
    Good
    Nice hotel, view of harbour from room. Staff friendly and food good.
    Room and bathroom of good size. Clean but tired looking. Cold as radiator in room only tepid at highest setting. Food and service excellent
    No hotel car park. Nearest one was free but 5 min walk away in wet and windy conditions

    Published on 09 Dec 2023

    Malcolm
    group
    3.0
    Poor
    We failed to stay at The Bank because they threw away our booking
    After about 30 minutes worry and panick because they had forgotten our booking and given all their rooms to others, they found an AirBnB that belonged to the same owner, warmed it up and sent us there, 14 Farm Road, about 5 minutes walk away, where we had very good accommodation. They provided an absolutely excellent breakfast, that was really outstanding. in the hotel as planned. The substituted arrangement was significantly cheaper, but presumably booking.com did not get paid. Excellent beds, social spaces, cleanliness and facilities. The Bank staff were always very helpful even when we appeared to have appeared unplanned and out of the blue. They could not find any evidence of the two room bookings I had made. They had a host of helpful suggestions and were relieved when their boss said we could use his AirBnB.
    (Read More)
    To be greatly embarassed in front of frieds I had brought up from Cambrixge, Roger who eventually paid and whose new wife, Julia, who we were just getting to know. They had travelled all that way to help me celebrate my 80th, and we had just walked a lovely section of the Fife Coastal Path and were full of a warm glow of fresh air, exercise and success having had an exceptionally warm day for the time of year. We were planning another good day's walk the next day. Our spirits were dashed, as for a while it looked as if we would have to drive back to our home in East Lothian and abandon the next day's plans, because the first few places the staff suggested were fully booked. I of course, felt that somehow or other I had become incompetent at 80 and had failed to book, as The Bank asserted strongly; "they had never had a booking from me". I somehow failed to find the booking confirmation on the new iPhone Kathy had given me, partly because it was new and partly because I was flumoxed. I have no idea why, as I was able to show them the booking.com suggestions about other things to do while inn Anstruther that weekend. However, as soon as I reached my laptop there was the confirmation from booking.com plain to see, and with an explicit statement that we paid when we wre actually staying in The Bank, i.e., there was nothing more we needed to do to confirm the booking. I would not have given such a low overall score if The Bank had admitted their error and agreed that it wasn't my incompetence, with a hint of them being agist. But after an exchange of emails, where I was showing them my booking confirmation and asking whether it was a booking.com error or a The Bank error they just went silent. A lovely place and a delightful venue spoilt by I suspect trumping our booking to let friends in. I have booked through booking.
    (Read More)

    Published on 02 Dec 2023

    Stewart
    young couple
    6.0
    Pleasant
    Average, then poor customer service skills to assist or explain a payment charge problem.
    Room was big
    Problem with an unnecessary split bill procedure, percentage paid prior then another confusing charge and also a charge shown from Booking.com. Basically a double charge on my credit card. Once noticed the following day after checkout, called The Bank and got an off the cuff not bothered response from the assistant manageress, basically told not interested contact booking.com. Not good enough customer service skills.

    Published on 30 Nov 2023

    Kenny
    young couple
    10.0
    Exceptional
    ANSTRUTHER GEM
    EXCELLENT ROOM WITH VIEWS OVER THE CHURCHYARD AND TOWARDS ANSTRUTHER HARBOUR. VERY FRIENDLY PROFESSIONAL STAFF, VICTOR THE BAR MANAGER AND HIS TEAM WERE SUPERB. FANTASTIC BREAKFAST AND EVENING MEAL IN CONSERVATORY WITH SEA VIEWS. VERY GOOD CHOICE OF BEERS ETC.

    Published on 28 Nov 2023

    Brigid
    young couple
    9.0
    Superb
    Excellent hotel in a delightful location.
    The location is great: in the centre of town and near the seafront. The quality of the building and the furnishings is excellent. The breakfast is tasty and plentiful.
    Double glazing of the bedroom windows would be useful. The sound system in the breakfast area could be improved upon.

    Published on 27 Nov 2023

    Eleanor
    family with young children
    8.0
    Very good
    Very good
    friendly staff and great breakfast. Good view from bedroom.
    I could here the door of people comeing and going slamming a lot kept me awake.

    Published on 23 Nov 2023

    Top Facilities

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