Unfortunately the breakfast ambience was very disappointing. Regular overpowering conversations from within the kitchen. and very much left to own devices whereby nothing was ever cleared from the table during service.
I unfortunately left my room key in the room. The receptionist was unable to contact the porter, I therefore proceeded to breakfast and said we will deal with the room key after breakfast. Whilst at breakfast , the guy on reception allowed the porter to access my room.. Confidential and personal items, including my wallet/ debit cards and medications were readily available on show in my room .. I was surprised and concerned entry to my room was made without my permission plus the do not disturb card was on display.It had been arranged for the key retrieval to be done on my return after breakfast.
The experience I encountered was a total breach of confidentially for I would never allow personal effects to be readily on show if I thought entry to my room would gained.
I eventually managed to see the house manager who was quite abrasive when she was told of my concerns regarding breakfast and my room key. On checkout, she had only reimbursed my breakfast without any consideration for the possible breach of security and stress I had experienced in my room.
Unfortunately, some staff are unable to distinguish from right or wrong with regard to hotel management.
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