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The Grand Hotel - Heritage Grand

Nuwara Eliya Town Center (0 kms from Single Tree Hill )
Nuwara Eliya

Ranked 10 out of 50 best hotels in nuwara eliya

8.7
358 reviews

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Room Types Available

Deluxe Double Room
  • Max 3 Adults
    •

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    Equipped with heating, this room has satellite TV and tea/coffee making facilities. The private bathroom has a hot shower.

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    Junior Suite
  • Max 2 Adults
    •

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    The fireplace is a top feature of this suite. This suite comes with 1 bedroom, a seating area and 1 bathroom with a bath and a shower. This suite has a minibar, flat-screen TV with cable channels, garden views, as well as chocolate for guests. The unit has 1 bed.

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    Two-Bedroom Suite
  • Max 4 Adults
    •
  • 9 Photos available
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    The suite features a tea and coffee maker, a balcony and garden views. The unit offers 2 beds.

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    The Grand Hotel - Heritage Grand is featured in

    Guest Ratings For This Property

    8.7
    Based on 358 Reviews
    100% verified reviews

    Comfort

    9.06

    Cleanliness

    8.91

    Value For Money

    8.05

    Facilities

    8.91

    Reviewers Mention About The Grand Hotel - Heritage Grand

    The Grand Hotel - Heritage Grand in Nuwara Eliya received outstanding reviews for its colonial charm, warm hospitality, and excellent service. Guests praised the central location, picturesque gardens (Read More), and delicious buffet options. The staff's attention to detail and commitment to customer satisfaction were highly appreciated. Despite some suggestions for renovation, overall, the hotel left a lasting impression with its magical Christmas decorations, well-maintained rooms, and exceptional dining experiences. Special mention was made of the friendly bartenders and impeccable service during a Signature Hi-Tea event.

    Guest Reviews

    Belinda
    family with young children
    7.0
    Good
    A fantastic experience which was enhanced by the gorgeous Christmas decorations.
    The grandeur
    The restaurant staff in the grill/ pasta/ international restaurant at night time seemed to dislike their jobs. And, the pea mash was potato mash. The rooms also need a slight refresh.

    Published on 04 Jan 2024

    Jonathan
    family with young children
    4.0
    Disappointing
    I had really high hopes that failed to deliver
    The decorations for Christmas were beautiful. The place was immaculately cleaned. Staff were always polite and greeted you.
    Our room had terrible sound proofing and we could here the revolting ablutions of the man next door in his bathroom in way more detail than I ever need to again. It was situated at the top of the stairs and everyone passed by. One night some guests even sat on the sofas outside our room chatting and drinking. The bed was a regular double (so quite small really) and hard. All in made for very poor sleep quality and not a very peaceful experience.

    Published on 29 Dec 2023

    P0lskiy
    family with young children
    10.0
    Exceptional
    Amazing stay
    Amazing cosy atmosphere, tasty food, nice live music ,friendly staff. special thanks to Mahesh and Sudanesh for best service and hospitality
    The staff of the pool doesn't control and follow the pool rules . The guests can do whatever they want and nobody cares , also an atmosphere isn't relaxing

    Published on 16 Dec 2023

    Elwira
    family with young children
    9.0
    Superb
    Superb
    Wonderful caring and hard working staff.
    Rooms are very old for the price but the rest of the hotel is lovely.

    Published on 16 Dec 2023

    Ellen
    with friends
    10.0
    Exceptional
    A lovely way to treat ourselves whilst backpacking!
    The property was beautiful based in a lovely little town. We visited in December and the whole hotel was decorated with Christmas trees making two travellers feel very festive.

    Published on 13 Dec 2023

    Sharifa590
    family with young children
    10.0
    Exceptional
    Awesome
    Everything was perfect thanks for all the crews who run this place
    Little bit expensive

    Published on 20 Nov 2023

    Bruce
    young couple
    9.0
    Superb
    Downton Abbey like
    A step back in time! A historic venue, full of old world charm! Amazing gardens, wonderful staff, delicious breakfast too! Definitely worth a stay, at least once!
    Pool was closed and we werent notified in advance.

    Published on 30 Oct 2023

    Jane
    with friends
    10.0
    Exceptional
    A treat to stay in such a well renovated and run hotel with such a lot of history.
    Loved the grandeur and old world charm of The Grand Hotel. The gardens, pool and rooms were all beautiful. The staff, especially Senthil, the butler who gave us a guided tour of the hotel, were fantastic. The breakfast buffet was the most extensive and interesting Ive seen.
    Nothing

    Published on 24 Oct 2023

    Shradha
    family with young children
    9.0
    Superb
    Best place in Nuwara Eliya
    Great property, old school charm. Very well maintained. Service and staff were excellent. Food amazing.
    Expensive for the kind of rooms.

    Published on 22 Oct 2023

    Praveen
    family with young children
    9.0
    Superb
    Superb
    Location, serivce, quality of food
    All three days they had the same menu for the buffet breakfast. Their online communication need improvement.

    Published on 23 Sep 2023

    Location & Nearby Places

    Nuwara Eliya Town Center (3.4 Km from city center)

    Nuwara Eliya

    15 Nearby Attractions

    Grand Hotel

    0.0 km

    Victoria Park Nuwara Eliya

    0.3 km

    Post Office

    0.4 km

    Town Walk

    0.9 km

    Shri Bhakta Hanuman Temple

    1.1 km

    Galway's Land National Park

    1.4 km

    Gregory Lake

    2.1 km

    Lovers Leap Waterfall

    2.6 km

    Pedro Tea Factory

    3.2 km

    Horton Plains National Park

    3.4 km

    Adam's Peak

    3.4 km

    Pidurutalagala

    3.4 km

    Kudahagala

    3.4 km

    Nanuoya Falls

    3.4 km

    Kolapathana Falls

    3.4 km

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    Top Facilities

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    All Facilities for The Grand Hotel - Heritage Grand

    Category Facilities
    Activities Bike tours, Live music/performance, Cycling, Live sport events (broadcast), Cooking class, Billiards, Fishing, Horse riding, Hiking, Happy hour, Walking tours, Themed dinner nights, Golf course (within 3 km).
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Family rooms, Non-smoking rooms, Lift, Designated smoking area, Non-smoking throughout.
    Safety features Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
    Accessibility Upper floors accessible by stairs only, Upper floors accessible by elevator, Entire unit located on ground floor.
    Bathroom Private bathroom, Bath or shower, Free toiletries, Toilet paper, Hairdryer, Slippers, Sauna, Bath, Shower, Toilet, Bidet, Bathrobe.
    Room Amenities Sofa, Heated pool, Wardrobe or closet, Dressing room, Clothes rack, Desk, Seating Area, Carpeted, Iron, Safety deposit box, Fan, Fold-up bed, Tile/marble floor, Fireplace, Interconnected room(s) available, Ironing facilities, Heating, Extra long beds (> 2 metres), Hardwood or parquet floors, Socket near the bed, Pants press.
    Food & Drink Wine/champagne, Refrigerator, Electric kettle, Snack bar, Restaurant, Minibar, Kid-friendly buffet, Breakfast in the room, Packed lunches, Fruits, Special diet menus (on request), Kid meals, Children's high chair, Outdoor furniture, Room service, Tea/Coffee maker, Bar, Coffee house on site.
    Safety & security Smoke alarms, CCTV outside property, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas.
    Services Free WiFi, WiFi, Internet services.
    Cleaning services Ironing service, Dry cleaning, Trouser press, Daily housekeeping, Laundry.
    Services & Extras Towels, Wake up service/Alarm clock, Linen, Alarm clock, Towels/sheets (extra fee), Wake-up service, Lockers, Key access.
    Media & Technology Cable channels, TV, DVD player, Satellite channels, Flat-screen TV, Telephone.
    Common areas Sun terrace, Games room, Chapel/shrine, Garden, Picnic area, Shared lounge/TV area.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation.
    Reception services Concierge service, Valet parking, 24-hour front desk, Express check-in/check-out, Tour desk, Private check-in/check-out, Luggage storage, Currency exchange.
    Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
    General Parking, Free parking, Parking on site.
    Entertainment and family services Evening entertainment, Kids' outdoor play equipment, Strollers, Baby safety gates, Kids' club, Children's playground, Indoor play area, Board games/puzzles, Babysitting/child services.
    Pool and wellness Sun umbrellas, Steam room, Massage, Foot bath, Indoor pool (all year), Spa/wellness packages, Personal trainer, Spa lounge/relaxation area, Fitness/spa locker rooms, Swimming pool, Swimming Pool, Fitness centre, Fitness classes, Fitness, Spa facilities, Pool bar, Spa and wellness centre, Indoor pool.
    Transport Accessible parking, Car hire, Airport drop off, Shuttle service (additional charge), Shuttle service, Street parking, Airport shuttle, Airport shuttle (additional charge), Airport pick up.
    Outdoor & View Terrace, Mountain view, View, Garden view, Balcony.

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