The Reef Playacar Resort & Spa-Optional All Inclusive, Playa del Carmen, Mexico

About The Reef Playacar Resort & Spa-Optional All Inclusive

Offering a stunning beachfront, The Reef Playacar Resort & Spa-Optional All Inclusive lies close to Playacar Beach.The accommodation features modern interiors with a rich use of wood in the decor, giving it a warm and cosy ambience. The property has five on-site restaurants, two outdoor pools, a bar, a garden, a fitness centre, a kids' pool, and a spa and wellness centre. The accommodation also provides yoga classes, a jacuzzi, and a sauna.

Top Facilities

parking

bar

See All Facilities

Check Room Options And Availability

Search best deals and room options for your dates

Check Availability

Superior Room, 2 Double Beds

Max 4 Adults

View Deal

Overlooking the gardens, this air-conditioned room offers a private balcony or terrace, a TV, a mini-fridge and a telephone. The bathroom includes a hairdryer and ironing facilities are also provided. A safe is available to rent.The standard all-inclusive package consists of buffet meals, snacks, domestic alcohol and soft drinks and � la carte dinner option in the Botticelli Italian restaurant. Activities for children and adults, including aerobics, gym access, cycling and nightly entertainment are provided, and non-motorized watersports such as sailing, kayaking, snorkelling and scuba diving are also included.

Premium Room, 2 Double Beds

Max 4 Adults

View Deal

This air-conditioned premium room offers a private balcony or terrace, a TV, a telephone and a safe. There is a coffee maker and a free minibar stocked with beer and soft drinks. The bathroom includes a hairdryer, bathrobe and free toiletries, and ironing facilities are also provided. A bottle of wine is provided on arrival. Free WiFi is offered only in this category.The premium all-inclusive package consists of buffet meals, snacks, international alcohol and soft drinks, access to the beach lounge bar and a choice of 2 � la carte restaurants. Activities for children and adults, including aerobics, gym access, cycling and nightly entertainment are provided, and non-motorized watersports such as sailing, kayaking, snorkelling and scuba diving are also included. There is a 25% discount for any spa service in the Reef Spa. This package also includes one dinner per guest in the Japanese restaurant located at The Reef Cocobeach. Guests can enjoy a day at The Reef Cocobeach including the All Inclusive service.

Superior Room, 1 King Bed

Max 2 Adults

View Deal

The spacious double room features air conditioning, a wardrobe, a balcony with garden views as well as a private bathroom boasting a bath. The unit has 1 bed.

View All Rooms

Location & Nearby Places

Playacar Fase II (2.2 Km from city center)

Paseo Xaman - Ha s/n, Playacar

4 Nearby Attractions

Beach Time

0.4 km

Visit a Cenote

1.5 km

Explore the Mayan ruins

2.3 km

Eco-parks

5.0 km

All Facilities for The Reef Playacar Beach Resort & Spa-Optional All Inclusive

Category	Facilities
Activities	Water sport facilities on site, Live music/performance, Aerobics, Windsurfing, Tennis equipment, Cycling, Beach, Tennis court, Billiards, Fishing, Snorkelling, Golf course (within 3 km), Table tennis, Diving.
Business facilities	Meeting/banquet facilities, Business centre.
Cleanliness & disinfecting	Hand sanitiser, Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Family rooms, Non-smoking rooms, Non-smoking throughout.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility	Upper floors accessible by stairs only.
Bathroom	Private bathroom, Bath or shower, Free toiletries, Toilet paper, Hairdryer, Sauna, Bath, Shower, Toilet, Bathrobe.
Room Amenities	Air conditioning, Wardrobe or closet, Iron, Safety deposit box, Fan, Tile/marble floor.
Food & Drink	Wine/champagne, Snack bar, Restaurant, Minibar, Kid-friendly buffet, Coffee machine, Special diet menus (on request), Outdoor furniture, Bar.
Safety & security	Smoke alarms, Security alarm, 24-hour security, Fire extinguishers.
Services	Free WiFi, Internet facilities, WiFi, Internet services.
Cleaning services	Daily housekeeping, Laundry.
Services & Extras	Towels, Wake up service/Alarm clock, Linen, Alarm clock, Wake-up service.
Media & Technology	Cable channels, TV, Radio, Flat-screen TV, Telephone.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation.
Common areas	Garden.
Reception services	Concierge service, ATM/cash machine on site, 24-hour front desk, Invoice provided, Tour desk, Luggage storage.
Physical distancing	Single-room air conditioning for guest accommodation, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General	Parking, Private parking, Free parking, Parking on site, WiFi available in all areas.
Entertainment and family services	Evening entertainment, Karaoke, Kids' club, Entertainment staff, Babysitting/child services.
Pool and wellness	Sun umbrellas, Outdoor pool (all year), Massage, Kids' pool, Beachfront, Beauty Services, Pool with view, Spa/wellness packages, Outdoor pool, Back massage, Body scrub, Spa lounge/relaxation area, Yoga classes, Hot tub/Jacuzzi, Swimming pool, Foot massage, Body wrap, Swimming Pool, Fitness centre, Couples massage, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Head massage, Pool bar, Spa and wellness centre, Full body massage, Massage chair, Hand massage, Sun loungers or beach chairs.
Transport	Accessible parking, Car hire, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge).
Outdoor & View	Terrace, Balcony, Garden view.

Guest Ratings For This Property

7.8

Based on 2168 Reviews

100% verified reviews

Comfort

8.45

Cleanliness

8.38

Value For Money

7.72

Facilities

8.04

Guest Reviews

Ingrid

group

8.0

Very good

Excellent Location, safe . The Breakfast buffet was great! Beach sper Pretty! Rooms clean. It is very easy to walk to 5 avenue. The hotel is beautiful!

I didnt like that not everyone was very nice. They look over tired. Maybe because the place is huge and didnt have enough people working.

Published on 29 Dec 2023

Victor

family with young children

5.0

Passable

Ok

Not many options on breakfast

Published on 27 Dec 2023

Life

family with young children

2.0

Very poor

No coming again

Close to the beach, nice resort area with a jungle like atmosphere. Close to Playa del carmen. Food at the mexican restaurant onsite was good

Food was awful at the buffet, staff was unpleasant and not attentive, there was no management, and everyone did not seem to care one bit. Room was only decent, not very clean. Bar area was sad, no atmosphere.

Published on 27 Dec 2023

Nancy

young couple

9.0

Superb

Would definitely stay again!!

I love that it was a smaller resort. The jungle vibe is spectacular!

The beds!!!!

Published on 26 Dec 2023

Natalia

young couple

10.0

Exceptional

Great stay, loved it, highly recommended

The beach, the room, the food, its a smaller hotel and everything is close, Jesus and Mario at the reception are very professional, courteous and accommodating, will definitely be back again

Nothing

Published on 24 Dec 2023

Estrella

family with young children

10.0

Exceptional

Great location, food, and atmosphere!

Published on 20 Dec 2023

Oscar

solo traveller

9.0

Superb

Relaxing and budget friendly!

I love the staff, they are super friendly and provide a great customer service, location i convenient as you can actually work to the quinta avenida.

I would have love to have more services offered by the hotel.

Published on 18 Dec 2023

Michael

family with young children

6.0

Pleasant

Alright hotel in the Riviera Maya

The staff was very friendly. The are between the pools and the reception looks life a jungle, absolutely beautiful!

The buffet is very weak with, at times, very tasteless food. The service as well is incredibly slow and inefficient. We dont know if its just our room, but there was always a very unpleasant smell coming from the shower drain...

Published on 08 Dec 2023

Jacqueline

family with young children

7.0

Good

For a budget hotel it is an excellent place!

The ambiance of the hotel is excellent. The whole resort is very clean and I loved that. The air conditioning worked well. The beds were firm but comfortable. The nooks around the resort was nice to find a shaded place to relax. The beach is wonderful and you can always find a chair at the beach, The staff is excellent and kind although sometimes I wondered why I was not served before another patron when I was clearly waiting first, but I was too relaxed to fuss about it. Easy to walk to Quinta Avenida

The food needs A LOT of help and the hotel must know because I read the reviews and have to agree that others were accurate. The plumbing / sewer needs adjusting as some days there was a terrible smell in the room like stale water. I was asked to pay for Nescafe coffee which i think would have been a nice free touch; the spa is too expensive; no entertainment which is very very unfortunate;

Published on 05 Dec 2023

Grinne

young couple

2.0

Very poor

Awful

Nothing

Very old. All drinks are not branded and tasted awful. Food was not great at all. We stayed one night and ended up leaving to another hotel. Also got harassed to a presentation on buying a share in timeshare for over 2 hours

Published on 04 Dec 2023