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The Reef Playacar Resort & Spa-Optional All Inclusive

Playacar Fase II (5 kms from Xcaret)
Paseo Xaman - Ha s/n, Playacar

Ranked 6 out of 48 resorts in Playa del Carmen

7.8
2168 reviews

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About The Reef Playacar Resort & Spa-Optional All Inclusive

Offering a stunning beachfront, The Reef Playacar Resort & Spa-Optional All Inclusive lies close to Playacar Beach.The accommodation features modern interiors with a rich use of wood in the decor, gi (Read More)ving it a warm and cosy ambience. The property has five on-site restaurants, two outdoor pools, a bar, a garden, a fitness centre, a kids' pool, and a spa and wellness centre. The accommodation also provides yoga classes, a jacuzzi, and a sauna.

Room Types Available

Superior Room, 2 Double Beds
  • Max 4 Adults
    •

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    Overlooking the gardens, this air-conditioned room offers a private balcony or terrace, a TV, a mini-fridge and a telephone. The bathroom includes a hairdryer and ironing facilities are also provided. A safe is available to rent.The standard all-inclusive package consists of buffet meals, snacks, domestic alcohol and soft drinks and � la carte dinner option in the Botticelli Italian restaurant. Activities for children and adults, including aerobics, gym access, cycling and nightly entertainment are provided, and non-motorized watersports such as sailing, kayaking, snorkelling and scuba diving are also included.

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    Premium Room, 2 Double Beds
  • Max 4 Adults
    •

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    This air-conditioned premium room offers a private balcony or terrace, a TV, a telephone and a safe. There is a coffee maker and a free minibar stocked with beer and soft drinks. The bathroom includes a hairdryer, bathrobe and free toiletries, and ironing facilities are also provided. A bottle of wine is provided on arrival. Free WiFi is offered only in this category.The premium all-inclusive package consists of buffet meals, snacks, international alcohol and soft drinks, access to the beach lounge bar and a choice of 2 � la carte restaurants. Activities for children and adults, including aerobics, gym access, cycling and nightly entertainment are provided, and non-motorized watersports such as sailing, kayaking, snorkelling and scuba diving are also included. There is a 25% discount for any spa service in the Reef Spa. This package also includes one dinner per guest in the Japanese restaurant located at The Reef Cocobeach. Guests can enjoy a day at The Reef Cocobeach including the All Inclusive service.

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    Superior Room, 1 King Bed
  • Max 2 Adults
    •

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    The spacious double room features air conditioning, a wardrobe, a balcony with garden views as well as a private bathroom boasting a bath. The unit has 1 bed.

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    Premium Room, 1 King Bed
  • Max 2 Adults
    •

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    The spacious double room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a bath. The unit has 1 bed.

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    The Reef Playacar Resort & Spa-Optional All Inclusive is featured in

    Guest Ratings For This Property

    7.8
    Based on 2168 Reviews
    100% verified reviews

    Comfort

    8.45

    Cleanliness

    8.38

    Value For Money

    7.72

    Facilities

    8.04

    Guest Reviews

    Ingrid
    group
    8.0
    Very good
    Very good
    Excellent Location, safe . The Breakfast buffet was great! Beach sper Pretty! Rooms clean. It is very easy to walk to 5 avenue. The hotel is beautiful!
    I didnt like that not everyone was very nice. They look over tired. Maybe because the place is huge and didnt have enough people working.

    Published on 29 Dec 2023

    Victor
    family with young children
    5.0
    Passable
    Ok
    Ok
    Not many options on breakfast

    Published on 27 Dec 2023

    Life
    family with young children
    2.0
    Very poor
    No coming again
    Close to the beach, nice resort area with a jungle like atmosphere. Close to Playa del carmen. Food at the mexican restaurant onsite was good
    Food was awful at the buffet, staff was unpleasant and not attentive, there was no management, and everyone did not seem to care one bit. Room was only decent, not very clean. Bar area was sad, no atmosphere.

    Published on 27 Dec 2023

    Nancy
    young couple
    9.0
    Superb
    Would definitely stay again!!
    I love that it was a smaller resort. The jungle vibe is spectacular!
    The beds!!!!

    Published on 26 Dec 2023

    Natalia
    young couple
    10.0
    Exceptional
    Great stay, loved it, highly recommended
    The beach, the room, the food, its a smaller hotel and everything is close, Jesus and Mario at the reception are very professional, courteous and accommodating, will definitely be back again
    Nothing

    Published on 24 Dec 2023

    Estrella
    family with young children
    10.0
    Exceptional
    Exceptional
    Great location, food, and atmosphere!

    Published on 20 Dec 2023

    Oscar
    solo traveller
    9.0
    Superb
    Relaxing and budget friendly!
    I love the staff, they are super friendly and provide a great customer service, location i convenient as you can actually work to the quinta avenida.
    I would have love to have more services offered by the hotel.

    Published on 18 Dec 2023

    Michael
    family with young children
    6.0
    Pleasant
    Alright hotel in the Riviera Maya
    The staff was very friendly. The are between the pools and the reception looks life a jungle, absolutely beautiful!
    The buffet is very weak with, at times, very tasteless food. The service as well is incredibly slow and inefficient. We dont know if its just our room, but there was always a very unpleasant smell coming from the shower drain...

    Published on 08 Dec 2023

    Jacqueline
    family with young children
    7.0
    Good
    For a budget hotel it is an excellent place!
    The ambiance of the hotel is excellent. The whole resort is very clean and I loved that. The air conditioning worked well. The beds were firm but comfortable. The nooks around the resort was nice to find a shaded place to relax. The beach is wonderful and you can always find a chair at the beach, The staff is excellent and kind although sometimes I wondered why I was not served before another patron when I was clearly waiting first, but I was too relaxed to fuss about it. Easy to walk to Quinta Avenida
    The food needs A LOT of help and the hotel must know because I read the reviews and have to agree that others were accurate. The plumbing / sewer needs adjusting as some days there was a terrible smell in the room like stale water. I was asked to pay for Nescafe coffee which i think would have been a nice free touch; the spa is too expensive; no entertainment which is very very unfortunate;

    Published on 05 Dec 2023

    Grinne
    young couple
    2.0
    Very poor
    Awful
    Nothing
    Very old. All drinks are not branded and tasted awful. Food was not great at all. We stayed one night and ended up leaving to another hotel. Also got harassed to a presentation on buying a share in timeshare for over 2 hours

    Published on 04 Dec 2023

    Location & Nearby Places

    Playacar Fase II (2.2 Km from city center)

    Paseo Xaman - Ha s/n, Playacar

    4 Nearby Attractions

    Beach Time

    0.4 km

    Visit a Cenote

    1.5 km

    Explore the Mayan ruins

    2.3 km

    Eco-parks

    5.0 km

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    Top Facilities

    parking

    bar

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    All Facilities for The Reef Playacar Beach Resort & Spa-Optional All Inclusive

    Category Facilities
    Activities Water sport facilities on site, Live music/performance, Aerobics, Windsurfing, Tennis equipment, Cycling, Beach, Tennis court, Billiards, Fishing, Snorkelling, Golf course (within 3 km), Table tennis, Diving.
    Business facilities Meeting/banquet facilities, Business centre.
    Cleanliness & disinfecting Hand sanitiser, Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Family rooms, Non-smoking rooms, Non-smoking throughout.
    Safety features Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
    Accessibility Upper floors accessible by stairs only.
    Bathroom Private bathroom, Bath or shower, Free toiletries, Toilet paper, Hairdryer, Sauna, Bath, Shower, Toilet, Bathrobe.
    Room Amenities Air conditioning, Wardrobe or closet, Iron, Safety deposit box, Fan, Tile/marble floor.
    Food & Drink Wine/champagne, Snack bar, Restaurant, Minibar, Kid-friendly buffet, Coffee machine, Special diet menus (on request), Outdoor furniture, Bar.
    Safety & security Smoke alarms, Security alarm, 24-hour security, Fire extinguishers.
    Services Free WiFi, Internet facilities, WiFi, Internet services.
    Cleaning services Daily housekeeping, Laundry.
    Services & Extras Towels, Wake up service/Alarm clock, Linen, Alarm clock, Wake-up service.
    Media & Technology Cable channels, TV, Radio, Flat-screen TV, Telephone.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation.
    Common areas Garden.
    Reception services Concierge service, ATM/cash machine on site, 24-hour front desk, Invoice provided, Tour desk, Luggage storage.
    Physical distancing Single-room air conditioning for guest accommodation, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
    General Parking, Private parking, Free parking, Parking on site, WiFi available in all areas.
    Entertainment and family services Evening entertainment, Karaoke, Kids' club, Entertainment staff, Babysitting/child services.
    Pool and wellness Sun umbrellas, Outdoor pool (all year), Massage, Kids' pool, Beachfront, Beauty Services, Pool with view, Spa/wellness packages, Outdoor pool, Back massage, Body scrub, Spa lounge/relaxation area, Yoga classes, Hot tub/Jacuzzi, Swimming pool, Foot massage, Body wrap, Swimming Pool, Fitness centre, Couples massage, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Head massage, Pool bar, Spa and wellness centre, Full body massage, Massage chair, Hand massage, Sun loungers or beach chairs.
    Transport Accessible parking, Car hire, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge).
    Outdoor & View Terrace, Balcony, Garden view.

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