On the day we were leaving, Dec. 14th 2023, we went out to pack our car. Realized the battery in our rental car was dead. Not only that, we were locked out of our car. Went back to our room to call the rental agency towing company as it was 10am and we had another hour before check out. The key card no longer worked. Standing out in the cold, no cell as it was in the room, husband had to walk all around to the front office to find out what happened while he waited in line for the others' with the same problem while I stood out in the cold for a good 15 minutes. Apparently there was a problem with other clients who's key cards didn't work. They extended an extra hour {noon} until checkout. Meantime my husband explained the situation we had with our car and they were very understanding giving us extra time to get assistance. Unfortunately due to the rental agency towing company getting the wrong address, cancelling the order for a good hour or so, while we waitied in the room until approximately after 1pm. The staff knocked on the door to clean the room and surprised we were there. We told them to go ahead and start cleaning while we waited for the rental agency correct the issue. Finally, management called and spoke to my husband saying they would have to charge us a half day due to still being there. This was never mentioned to my husband when he went over to get the key card straightened out. Granted it wasn't the office's fault, nor was it our's for the delay, but there was no reason why the manager was so rude, and insisted they were going to charge us. We haveour credit card bil yet to see if they indeed charge us for half a day, but we plan on disputing it.
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