The Stuart Hotel, Sure Hotel Collection by Best Western, Derby

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All Facilities for The Stuart Hotel, Sure Hotel Collection by Best Western

Category	Facilities
Business facilities	Meeting/banquet facilities, Business centre.
Activities	Golf course (within 3 km).
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Designated smoking area, Allergy-free room, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available.
Room Amenities	Air conditioning, Heating.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Kid meals, Packed lunches, Room service, Restaurant, Bar.
Safety & security	Security alarm, 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Daily housekeeping, Laundry.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Shared lounge/TV area.
Reception services	Express check-in/check-out, Luggage storage, 24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Mobile app for room service, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Private parking, Parking on site, Parking.
Transport	Accessible parking.

Guest Ratings For This Property

6.6

Based on 2787 Reviews

100% verified reviews

Comfort

7.2

Cleanliness

7.2

Value For Money

7.1

Facilities

6.7

Reviewers Mention About The Stuart Hotel, Sure Hotel Collection by Best Western

The Stuart Hotel, Sure Hotel Collection by Best Western offers a blend of historic charm and modern amenities. Guests praised the comfortable beds and well-cooked breakfast. The conference facilities (Read More) were excellent, with friendly staff and good food. The hotel accommodated diverse dietary needs for afternoon tea. Some reviewers noted the need for updates to the rooms, noise from the corridor and road, and expensive parking. Overall, it provides good value for money.

Guest Reviews

Demi

review category business travellers

10.0

Exceptional

Very friendly staff went the extra for us and give us best stay

Published on 04 Jan 2024

Scott

young couple

4.0

Disappointing

great at the start however a very poor ending , disappointing

basic but clean , good value for money

not having a member of the public trying to fraudulently trying to get a free breakfast out of us ending up with the police being called as we were checking out stood in reception. Myself and my wife felt very scared and intimated , the gentleman was starting to get very hostile. The staff were great however but never the less not the experience we would have liked.

Published on 04 Jan 2024

Jade

family with young children

1.0

Bad

Awful.

The location.

I was given room 217 at first, the room was filthy and carpet grippers were on show. Mould in the corner of the room, wee on the toilet seat and hair on the bed. I complained to reception and had to pay to upgrade to room 215 as there were no other rooms available of the same standard as room 217. The room was bigger and there was no hair on the bed, but that's probably where the good points stop. The sink was filthy, the carpets are stained and sticky and the walls seem to be made out of paper. 8 other family members stayed at the hotel and 6 were in the surrounding rooms to me, room 216, 116 and room 115. I could hear everyone of them talking, brushing their teeth and their phones vibrating. You get woken up to what can only be described as someone using a ninja blender, doors banging and people talking. There is no way this hotel is a 4 star, it is barely a 1 star.

(Read More)

Published on 03 Jan 2024

Carla

family with young children

2.0

Very poor

Disappointed definitely wouldn't rate as 4 star

I didnt have breakfast. The location was fine but the room wasn't very clean. The noise from people in other rooms was not good and disturbed our sleep a lot

The cleanliness Less noise

Published on 03 Jan 2024

Sarah

family with young children

6.0

Pleasant

Good location

Location was great value for money and comfortable

Room very small for a double room under mattress was filthy and very noisy in the rooms next to us

Published on 03 Jan 2024

Wendy

review category business travellers

10.0

Exceptional

Great stay good breakfast fab staff

Staff excellent service

Pillows bit hard

Published on 03 Jan 2024

Darren

family with young children

7.0

Good

Good value for money

The location and the price

paying for parking

Published on 02 Jan 2024

Jude

solo traveller

10.0

Exceptional

The room was perfect for my needs .It was cosy, warm and had everything I needed.hairdryer, toiletries, coffee, TV etc. The location was perfect for my needs. The staff were very helpful, in particular the Lady who checked me in.She could not have been more helpful or more welcoming.

For my needs ,nothing could have been improved

Published on 02 Jan 2024