The Victoria Hotel, Exeter | Photos, Reviews & Deals @Holidify

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All Facilities for The Victoria Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Activities	Tennis equipment, Cycling, Beach, Mini golf, Tennis court, Billiards, Golf course (within 3 km), Fishing, Table tennis, Horse riding, Hiking.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Facilities for disabled guests, Higher level toilet, Lower bathroom sink, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas.
Accessibility	Emergency cord in bathroom.
Bathroom	Sauna.
Room Amenities	Heating, Safety deposit box.
Food & Drink	Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Restaurant, Breakfast in the room, Outdoor furniture, Packed lunches, Room service, Bar.
Safety & security	Fire extinguishers, CCTV in common areas, Smoke alarms.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Key card access.
Common areas	Sun terrace, Shared lounge/TV area, Games room, Garden.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	Concierge service, Valet parking, Luggage storage, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General	Private parking, Free parking, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services	Evening entertainment, Board games/puzzles.
Pool and wellness	Sun umbrellas, Steam room, Swimming pool, Foot massage, Massage, Kids' pool, Swimming Pool, Indoor pool (all year), Neck massage, Spa facilities, Head massage, Outdoor pool, Spa and wellness centre, Back massage, Full body massage, Spa lounge/relaxation area, Indoor pool, Hand massage, Sun loungers or beach chairs, Outdoor pool (seasonal).
Transport	Accessible parking, Electric vehicle charging station.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.9

Based on 120 Reviews

100% verified reviews

Comfort

9.2

Cleanliness

9.2

Value For Money

8.1

Facilities

8.9

Reviewers Mention About The Victoria Hotel

The Victoria Hotel receives high praise for its service and atmosphere, with patrons praising the friendly staff, particularly a bartender named Suchi. The pub has a great energy and is popular among (Read More) students. Some note the great service, tasty food, and well-poured drinks, while others find it suitable for pre and post-match drinks. The prices are reasonable, and the spicy chips were a standout dish.

Guest Reviews

Helene

young couple

1.0

Bad

Travelodge experience for Hilton prices

It is a beautiful, old house with creaking floor boards and wood paneling in a beautiful entrance hall. The food was also good and the restaurant operation a significantly better experience than the hotel operation itself! If I would do it again, which I wont, I would only have dinner there and bring my own nibbles if I wanted a drink in the lobby, but stay somewhere else.

The hotel operation was appalling! Upon arrival there was no one to receive us at the door and the porter was apparently busy. A sloppily dressed waiter told us to park on the road and I dont know how often he said whatever. The receptionist was trying to be nice despite the obvious dissatisfaction with the treatment we had received upon arrival. After lugging our cases in from wherever and receiving our key cards, they didnt work. Not the first time, and also not the second time I went to reception. Another house boy was kind enough to let us in the room so we could stop waiting in the hallway. The average, small and boxy room that comes at a price of around 350 with breakfast had all facilities needed, but looked tired, as did the rest of the hotel. To add to our premium experience, the toilet didnt work. When we went for a drink in the lobby and asked for nuts as a nibbles with our drinks, it was something unheard of and almost offensive to ask such a thing. They do canaps instead before dinner, in the meantime there is just nothing to offer. When questioned about why we pay the same price as my parents in law, but only receive breakfast, while they got breakfast and dinner, the manager met us with an attitude of that is your problem, thats what you booked on booking.com, your parents booked with us direct. There was no effort in any way to acknowledge the frustration we were experiencing, especially since we had come out specifically to celebrate my mother in laws birthday. The whole stay was an absolute shambles, a delusion of grandeur with an appalling attitude. Travelodge experience for Hilton prices. Never again!

(Read More)

Published on 15 Dec 2023

Sarah

young couple

9.0

Superb

Beautiful old building great location.

Published on 05 Dec 2023

Alan

young couple

9.0

Superb

Pleasant and relaxing stay

Climbing into a Bath difficult to shower for the elderly. Walk in. Showers are now expected in top end hotels

Published on 25 Sep 2023

John

young couple

9.0

Superb

Ambience and food

No air conditioning on a hot day

Published on 22 Sep 2023

Philip

young couple

8.0

Very good

Clean, comfortable, good location

Needs a second lift and some furnishings were a little tired

Published on 19 Sep 2023

Kiz

with friends

1.0

Bad

Very Unpleasant

Location is perfect.

One staff member in particular was particularly vile and extremely aggressive and not what we expected from this type of hotel. Not a pleasant experience.

Published on 13 Sep 2023

Debra

young couple

9.0

Superb

We had an excellent week, helped by the weather and will definitely be back - the hotel is excellent.

Location is excellent; facilities, staff and food also excellent.

Only slight issue we had we were on the 3rd floor and stayed during a hot week beginning of September so the room was quite hot. We opened the windows on the corridor to let some air through into the bedroom.

Published on 11 Sep 2023

Graham

young couple

10.0

Exceptional

Brilliant hotel with great staff and glorious location

Service and facilities were excellent. Food good and great wine selection. Sea view from Room was excellent. Location was 2 minute walk to beach or old town

Shower over bath meant you got showered with cold water when turning shower on due to fixed shower screen. The in room safe was faulty. Car parking was very tight due to day hotel function visitors. These are minor quibbles though.

Published on 06 Sep 2023

Paul

young couple

10.0

Exceptional

Excellent stay and highly recommended to those who want to enjoy a luxurious break in style.

Everything about our stay at the Victoria was first class. Excellent well equipped and exceptionally clean room with a great sea views, high quality food in the restaurant including both the breakfasts and dinners. Also the staff were fantastic. Very friendly and always there to help and provide top class service. Thank you.

I cant think of anything substantial that needs to be improved as the hotel is a gem.

Published on 04 Sep 2023