Himalyan Host: Worst trip planners
Trip to Dalhousie, Khajjiar
(Written on 21 Aug, 2024)
If you are considering booking with Himalyan Host, I strongly urge you to reconsider. If it were possible to give negative ratings, we would do so without hesitation.
Our experience with *Himalyan (Read More)Host* during our Dalhousie-Khajjiar trip was nothing short of a nightmare. Despite multiple pre-trip communications where we clearly outlined our travel dates (10th August departure, 11th, 12th, 13th August stay, and 14th August departure, returning on the 15th), and mutually agreeing on a particular package, the agency failed on every front.
Cab Issues: We were promised a comfortable ride in a Dzire cab, but instead, we were met with a cab that had a non-functional AC, no FASTag, and an hour-long delay while the driver tried to arrange one. This set the tone for a trip that quickly went downhill. They booked a driver who had no knowledge about the place, he was asking clueless as a traveller.
Hotel Horrors: The images of the hotel room shared by *Himalyan Host* were misleading. Upon arrival, we were greeted by peeling paint, a musty smell, and dirty bedsheets. It was clear that the hotel was not maintained as advertised.
Booking Blunder: The most appalling part of our experience was the hotel booking. Despite confirming multiple times that our booking was for the 11th, 12th, and 13th, they booked the hotel for the 10th, 11th, and 12th instead. This critical error left us in a difficult situation. When we contacted *Himalyan Host* to resolve this, their agents were incredibly rude and uncooperative, despite acknowledging their mistake on a recorded call.
Unreachable Support: Before the trip, we were assured that the agency would be reachable if any issues arose. However, when problems inevitably did occur—due to their own mistakes—it was extremely difficult to get in touch with them.
Zero Planning: The overall planning by Himalyan Host was nonexistent. The itinerary we had agreed upon was not followed. Instead, we were taken to random places on different dates than planned, causing significant confusion and headaches throughout the trip.
Poor Management: The sales representative, Gunjan Sharma, kept consulting someone named Akhil for bookings and other arrangements, which only added to the chaos. Then, to fix the mistake they made in our hotel and cab bookings, they demanded more money from us. They even had the audacity to say, "Oo bhai, jana hai ya wahi rehna hai tereko," before hanging up the call. This disorganized and unprofessional approach added to our already horrible experience, despite having paid them in full.
In conclusion, Himalyan Host is an agency that cannot be trusted. We suffered the consequences of their incompetence, deceit, and lack of responsibility. Book with them at your own risk.
