Review for Yaronkisawari Holidays – Disappointing and Unprofessional Experience
1
/5
(Written on 06 Oct, 2024)
We recently booked a Kashmir trip through Yaronkisawari Holidays, trusting them to manage our entire itinerary, including hotels and transportation. While the trip started smoothly, we encountered sig (Read More)nificant issues that turned our experience sour.
*Uninformed Additional Costs*: During our visit to the beautiful valley of Gurez, we were informed by our driver that his cab wasn’t allowed in the area due to local taxi union rules. We were required to hire a local taxi, which was not included in the package nor communicated to us beforehand by the agency. After much back and forth with Yaronkisawari Holidays, they offered to cover ₹4000 out of ₹6000 and insisted we pay the remaining ₹2000, citing "humanitarian grounds." Initially, we reluctantly agreed to pay ₹2000 after the sightseeing. However, after learning that the union taxi driver was only paid ₹4000, we declined to pay the additional ₹2000, which led to further unprofessional behavior from the agency’s manager.
*Substandard Accommodation in Gulmarg*: Before booking, Yaronkisawari Holidays showed us photos of the hotel, which appeared to be clean and comfortable. However, upon arriving, we found the reality to be completely misleading. The hotel was located on the outskirts of Gulmarg, surrounded by a construction site with no cafes or markets nearby. The room was in terrible condition, with a foul odor, drying mattresses on the staircase, and leftover fruits and items from previous guests. We shared actual photos of the room with the agency, but the representative arrogantly refused to acknowledge the state of the hotel and continued speaking to us in a dismissive and condescending manner, showing no intention of resolving the issue.
*Unprofessional Behaviour*: When we reached out to Yaronkisawari Holidays to address the unacceptable condition of the hotel, they were unhelpful and dismissive, stating they had shown us the hotel before booking (misleading photos). After deciding to leave the hotel and arrange our own accommodation in Srinagar, the agency's staff sarcastically commented, "Have a good day in Srinagar," and displayed rude, unprofessional behavior throughout the entire conversation.
*Lack of Accountability*: Instead of addressing the issues, the agency repeatedly claimed they were operating at a loss by offering us the package. This was completely irrelevant and unprofessional, as we had booked through them with the expectation of receiving the services we paid for, regardless of their profit margins.
In conclusion, Yaronkisawari Holidays’ handling of the situation was far from professional. From hidden costs and poor communication to misleading hotel images, unlivable hotel conditions, and rude behavior, this agency failed to meet even the most basic expectations of a travel service. I would not recommend Yaronkisawari Holidays to anyone looking for a smooth and enjoyable travel experience.