It was entirely managed through Interhome, and this should be mentioned in the description of booking.com, since they have their own set of rules. We arrived and the apartment was still a bit dirty. Also they requested to pick up and drop of keys in St Moritz, where they have their agency, which was a detour for us. We were also requested to clean up the apartment afterwards, take down the bed linen, take out the trash, etc. Clearly you leave an apartment in a decent state. But here it felt like we had to do the household and cleaning part, although a final cleaning was included in the price. It felt all a bit like the very minimum was provided, but not more. With a little baby, you have already your hands full, then you dont want to worry about cleaning the rental apartment as of 8am in the morning, because keys have to be dropped off by 10am in their agency, which is located in another town.
Overall a nice stay but we would not book again with Interhome. And we would strongly recommend booking.com to indicate when a property is managed by them.
(Read More)