Blue Tree Premium Faria Lima

The room had no soundproofing at all. The hotel is in a flight path so the airplanes were very loud flying over to land, and I could hear people talking on the street despite being on the 17th floor. Worst of all, there was a sound outside the room that sounded like someone using a keycard every 5 minutes, and it kept walking me up and making me think someone was trying to break into my room. I had to turn on a white noise podcast on my phone on full volume to try to sleep, and was still woken up throughout the night. Beyond the sounds the breakfast was terrible. The first morning it was so crowded in the room it was stressful trying to navigate people and find a table, and the food was just not fresh tasting. The coffee is terrible! The second morning I was there they opened up a second space with a second buffet for breakfast, but the food was even more terrible (the scrambled eggs were hard but had water separating from them, gross) and the second space was outdoors in 90 degree heat, so the fruits etc were all sitting in the heat and it was not comfortable to eat and have hot coffee. The elevators are so confusing for everyone to figure out, and they dont explain it when you arrive. I saw multiple people not able to figure it out the two nights that I was there. The bathroom in my room was gross, with hair on the wall and the grout between tiles was black. There was weird black mold looking stuff on the bathroom wall near the door. The pool area was small and not nice, and I didnt think it looked very clean to get into. Lastly, my last evening there was a massive cockroach in the lobby area near the elevators, which made me feel even less comfortable about eating there. I understand cockroaches are around but youd think theyd do something to mitigate them near where they prepare and serve food.