Fairfield Inn and Suites by Marriott Colorado Springs North Air Force Academy

My husband broke everything from his feet to his knees a couple of years back and he suffers from severe arthritis. We travel quite frequently but he can only handle 5 or 6 hours in a day,then an hour or so in the hot tub afterward helps tremendously,we never rent a room that doesn't have one and the website says nothing about the hot tub not working and depending on who you ask about the jacuzzi you get a different reason for why it isn't. After putting our things away and getting shorts on we found the double doors to the jacuzzi fastened together with several zip ties,I asked the night manager about this and she told me that there was a crack in the bottom. I asked her why nothing was mentioned in the website or app and she told me that it wasn't her job.When we were checking in lightning struck the building and we weren't able to use wifi for the first day.Understandable but too many problems were stacking up within our first hour there so we shortened our reservation to two days.On day two when we got back to the room the wifi still wasn't working so my husband called the night manager and she started arguing with him saying that he knew about the wifi and jacuzzi within the first hour and chose to stay there anyway but you don't really have a choice in that matter because you can only cancel room 48 hours in advance, other than that you are being charged.She said speak to the day manager because she can't do anything and since our stay was almost over she really wasn't worried about it.I told the day manager all of this and she laughed,she also told me that the jacuzzi did not have a crack in it but when it was installed it did not have a railing and chair for people that are handicapped and because of this it will have to be completely removed and can not be used by anyone, I asked why nothing is mentioned about this and she just shrugged.