Holiday Inn Express Hotel & Suites Greensboro - Airport Area, an IHG Hotel

Brake fast was included in my booking, so the second morning I went down to the restaurant to have my meal, when i got there, there were few egg hamlet left, and the lady at the kitchen brought fresh one, so I waited for her to put it down so I can take some. lo and behold the kitchen lady refused and she commanded me to take the leftover, and she simply retuned the egg hamlets back into the kitchen. I then said to her that I will have to report you to your manager, and she said" go now, that there is so much job vacancy around here, that if she is sacked she will get another job" I was shock to hear that. I reported to the manager and she promised to deal with it. honestly, I have never experience such attitude from any Hotel staff in the world.

The hotel lobby was under construction which was not disclosed to us when we booked the place. It was inconvenient, but not terrible. The biggest issue was that the hotel kept charging us for things they should not have charged us. We booked the stay through Booking.com and paid in full before our arrival. Once we arrived, they told us that we had only paid for 1 of the 3 nights. They were adamant about this. So, we were charged for 2 nights upon check-in. I went back and looked through my charges only to learn that we had indeed already paid in full, to begin with. Since the hotel staff were adamant and were of no help, I had to contact booking.com to follow up on this. Booking.com agreed with me and contacted the hotel on my behalf. When I called the hotel about this, they would agree that I had paid $537, but then insist that I had only paid for 1 night. So, when I asked if one night cost $537, they said no, but then would not ever agree that I had paid for 3 nights. We talked in circles. They finally put me on hold and then said that booking.com had reached out to the manager about the issue. Additionally, for some strange reason, on the 2nd night of my stay, they charged me an additional $57 at around 3am. After I contacted them, they removed the charge, but they never explained what it was for or why they charged me. During our short stay, we paid for 3 nights ahead of time, then for 2 nights upon arrival, then a random $57, then an $84 pet fee. We were charged Friday for the"additional" two-night stay. While they said the additional 2 nights stay was being completely refunded, it has not been just yet. I will watch closely over the next week to see if is refunded. While the actual hotel was pleasant overall, dealing with the additional charges was infuriating. I will not stay there again. This should have been very simple. It was an ordeal.